1 Reply Latest reply: Jul 13, 2013 9:51 AM by sterling r
JTK Level 1 Level 1 (0 points)

My wifi is acting up, connecting from the router my down load speed is about 35 Mbps, when connect to my iMac wireless still the same speed, but my iPad in the same room is getting 3 Mbps. My iTunes is now saying it will take 10 hours to watch a movie. I downloaded the named a and I am on the ultimate DNA, I download I stumbler and no strong signal is sharing my channel. I am stuck. Any assistance would be appreciated.


  • 1.
    sterling r Community Specialists Community Specialists (3,785 points)

    Hello JTK,


    If I understand correctly, only the iPad is affected so I would recommend this article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398.


    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.


    And this section toward the bottom:


    Wi-Fi disconnects, or signal strength is less than expected

    • Move closer to the Wi-Fi router (access point).
    • Check for sources of potential interference.
    • Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.