Currently Being ModeratedJul 12, 2013 5:09 PM (in response to vazandrew)
Add me to the list, and a quick google search found hundreds of others having same issue. In my case I am stuck an hour's drive from nearest apple store or radio shack type place, with my brand new, purchased this week ATV ... which is at this point, dead and useless. Just another disappointment of many for this once incredibly loyal Apple customer. Will be taking it back to Apple Store for refund.
Currently Being ModeratedJul 13, 2013 8:04 PM (in response to mgoehring)
You can get a cheap micro USB cable in order to restore, the update didn't apply properly is all. You would have to drive to the apple store to get the refund anyway so why not get them to restore if you don't want to yourself.
Currently Being ModeratedSep 20, 2013 11:38 PM (in response to vazandrew)
Happened to me too and I don't think being nice is warranted. Seems all the advice is that inconvenience is acceptable, even if we have to wait a few days or drive for over an hour. This is the last time I trust an update from Apple, it is obvious there is a major failure in QC, and insufficient error checks in the update software. Very disappointed, and the Apple store will hear all about it when I get there.
Currently Being ModeratedSep 21, 2013 4:34 AM (in response to oi_antz)
If an update doesn't apply it's typically caused by something within your network.
Currently Being ModeratedSep 21, 2013 4:53 AM (in response to MtnAppraiser)
Add me to the growing list of those who experienced update failure of the latest version of ATV. I am only assuming here but I believe the failure is a result of updating ATV prior to the newest update of iTunes which supports the new iTunes Radio. Now its off to add yet another cable to my collection.
Currently Being ModeratedSep 21, 2013 12:41 PM (in response to gellinger)
Same problem here!
I'm sorry Apple, but somehow am I really disappointed with you in the last week. I just want to update my Apple Tv quickly on a Saturday afternoon before a nice evening of watching stuff and now its bricked and there is no way I can get hold of a cable until Monday, great!
That happend in the very week that I turned my Ipad 2 into an ugly, ancient KDE-style looking clone of Windows 8 thats is slower and does not manage to update my installed apps until a number of restarts.
I bought Apple because its easy and it just works, since that assumption does not hold anymore I will get myself an Microusb cable on Monday. I will fix my Apple Tv, but afterwards I will use that very cable to charge my new Android phone!
Currently Being ModeratedSep 21, 2013 12:48 PM (in response to MtnAppraiser)
MANY people are reporting they've had to try multiple micro USB cables to find one that works. I got one that worked from a neighbor.
Some people have also reported they've had to try the Restore process more than once.
1. Unplug Apple TV and move it to your computer running latest version of iTunes.
2. Quit iTunes if running.
3. Plug micro USB cable to the back of the Apple TV.
4. Power the Apple TV using the AC cable.
5. iTunes shoud either launch itself (a good indication that the micro USB cable you're using is compatible), or launch iTunes.
6. Click Restore. Software will download and install (big file).
Currently Being ModeratedSep 21, 2013 12:50 PM (in response to therogerrabbit)
Again, typically caused by the network, and if one doesn't have a micro USB (a lot of devices use them so they may be lying around) then it's a good idea to pick up and they are cheap anyway.
Currently Being ModeratedSep 21, 2013 1:13 PM (in response to vazandrew)
What you are saying is that my network, that has been reliable enough for months of streaming movies and tv shows exactly broke in the 5 minutes the Apple Tv was in the update mode? Ok, stuff like this can happen, but what I dont understand is that the update is downloaded before. Afterwards, this update should not be corrupt or cause the Apple Tv to break.
Where I work, we take proudness in what we deliver to our costumers and if we deliver a corrupt image or cause the client troubles in any way, we try to communicate that and not wait it out. Apple clearly broke my Apple Tv by serving an image that caused me to buy a new cable that I dont need and at least 2 hours of my time to restore something that should have worked in the first place. And I'm surely not the only one with that problem.
All I am saying is that is, if Apple is really that proud in their craftsmanship they would acknowledge the fact that the update is broken, Say sorry and not send their blind fanboys to calm down the people that believed that the stuff they buy from Apple is working.
Currently Being ModeratedSep 21, 2013 1:17 PM (in response to therogerrabbit)
Maybe try borrowing a cable from a friend or neighbor so you don't have to wait til Monday?
Currently Being ModeratedSep 21, 2013 1:20 PM (in response to MtnAppraiser)
Got the same problem.:(
Currently Being ModeratedSep 21, 2013 1:26 PM (in response to joed1955)
the cable does matter, unfortunately. I had one that did not work and then bought one that now works.
Currently Being ModeratedSep 21, 2013 1:29 PM (in response to Podcaster)
You are missing the point here. We did not make any mistake here, Apple did. I dont understand why I cannot ask for a clear communicated "ok, we broke the update". With the Apple Tv and with the Ipad. Do you know how frustrating it is, to have an Ipad for 2 years, looking forward to the new functionality and then its basically useless? Same with the Apple Tv.
I think this is not about a stupid cable, this how Apple treasts their customers. And I think, as a customer, I deserve better.
Currently Being ModeratedSep 21, 2013 1:40 PM (in response to therogerrabbit)
I'm not getting the sense that anyone is missing your point. I don't think anyone is arguing that this is not a mistake, but history says Apple doesn't communicate about "broken updates" (especially in its user forum), they typically just go fix it, which can sometimes take time. All most of us are trying to do is help you.
Currently Being ModeratedSep 21, 2013 1:46 PM (in response to Podcaster)
They should communicate it and I'm very thrilled how they will fix that one. And I'm frustrated and I think that this is the right platform to articulate that.
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