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MacBook Pro takes several minutes to boot up

203 Views 3 Replies Latest reply: Jul 15, 2013 9:11 AM by Linc Davis RSS
dtflannery Calculating status...
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Jul 14, 2013 9:52 PM

About a week ago, my I started up my computer and it was stuck on the grey loading screen with the wheel for 5-10 minutes. I have restarted it a couple times since, and the same issue persists. I have lots of free space (392 GB), so I have no idea what could have caused this. If anyone has experienced this before or could provide tips, I would appreciate it. Thank you.

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.4)
  • Linc Davis Level 10 Level 10 (107,355 points)
    Currently Being Moderated
    Jul 14, 2013 10:36 PM (in response to dtflannery)

    If you have more than one user account, these instructions must be carried out as an administrator.


    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select


    View Show Log List


    from the menu bar.


    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).


    For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract.


    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.


    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.


    Step 2


    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,355 points)
    Currently Being Moderated
    Jul 15, 2013 9:11 AM (in response to dtflannery)

    Remove the Norton/Symantec product by following the instructions on either of these pages:

    Uninstalling your Norton product for Mac

    Removing Symantec programs for Macintosh

    If you have a different version of the product, the procedure may be different. Back up all data before making any changes.


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