I have a website that I believe will help you troubleshoot this issue. The website is an iPod troubleshooting assistant, and it can be found right here:
Just follow the troubleshooting steps suggested by that website and you should be on the right track. Take care, and thanks for visiting the Apple Support Communities.
Hi Again AliPe!
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.