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iTunes match is not syncing my playlist on iPhone 5

81555 Views 127 Replies Latest reply: Mar 12, 2014 1:08 PM by helmut35 RSS
  • Shaneepe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 7, 2013 4:58 PM (in response to flewis)

    Removing all songs that had either an exclamation mark, slash and an empty cloud fixed the issue for me.  Shouldn't be this hard.  Apple needs to do better on handling embedded exceptions.

  • JPRhino Level 1 Level 1 (0 points)

    Okay guys.. I gave up and called Apple Support, and they have heard little to no complaints regarding iTunes Match as a whole, not to mention it's a relatively new service. So over the course of 45 minutes the apple rep, Matt, and myself went through many of the motions people have prescribed here.

     

    After a lot of effort and no results he asked how my iPhone was setup (ie. synced with my itunes or manually organized). I told him it was synced. Now; when my playlists stopped syncing, was when I started adding songs to them from my iPhone. So he said, plug the iPhone into your computer, let it do it's sync and see what happens.

     

    What happened was it removed the songs that were added from my phone from their respective playlists, and reverted the playlists to what they looked like prior to adding songs from the phone. When I tried adding songs back into them from iTunes.. VOILA! It works.

     

    Hope this helps you guys out, it's beyond a stressful hiccup but it's VERY easy to solve.

     

    Cheers!

  • jamesh7 Level 1 Level 1 (0 points)

    I had this same issue. I disabled, then re-enabled. Also discovered that iTunes Match would only "refresh" when connected to Wi-Fi, NOT cellular network. Once I turned on my Wi-Fi, my Music App started showing the iCloud loading view.

     

    Hope that helps!

  • Timtin2011 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 23, 2013 12:36 PM (in response to jamesh7)

    It just *****. After reading tons of posts and trying even more workaround - nothing helped ... the playlists don't sync and no comment from apple. Very frustating!!!!!!

     

    APPLE JUST SYNC THAT STUFF - IS THAT ROCKET SIENCE?

     

    FRUSTRATING FOR A SERVCE I PAY FOR!!!!!

  • Svaboda Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2013 11:17 AM (in response to samdawg12)

    MIne still does not work at all resynch redid ituens nothing works frustrating as ****

  • Mamagail48 Level 1 Level 1 (0 points)

    No playlists either and no music. Guess what this is the reason I switched to iPhone so I could have same music on my ipad and iPhone. iTunes Match synced into my ipad but no playlists or music of any kind on my iPhone and even when I bought a song with my iPhone guess whatnot there, but did show up in ipad and on iTunes. They said easy to use. Well this is not easy i have been frustrated for 5 days since getting the phone. Last apple product I buy.

  • Seagull4a Level 1 Level 1 (0 points)

    Seems to me that *someone* from Apple Support should be studying these endless pages on Apple Support Communities.  My experience when calling them as a last resort is that they are never aware of feedback and issues... even though the communities have hundreds of people commenting and growling about the same issue.  Certainly iTunes Match appears to be more trouble than it's worth, which is very annoying as it doesn't come free.

  • ernie goldstein Level 1 Level 1 (80 points)

    Pleasebe aware that itunes match will not sync playlists if any playlist has videos or digital booklets etc. Playlist must be only music for playlists to sync

  • csadrovitz Level 1 Level 1 (0 points)

    This worked for me... I had a random video in my playlist. Removed it and BOOM, showed right up on my phone.  Thanks Ernie!

  • ernie goldstein Level 1 Level 1 (80 points)

    I have been using itunes match since day 1. For the first few months nothing but headaches but it has worked perfect for me for a long time now. Another tip is when you enable itunes match on your phone you will see the spinning wheel on your phone. It can take a very long time for the process to complete. I did not no this at the beginning & would just get frustrated like everyone else but then I found out that the spinning wheel on the phone means the phone is updating. just have to be patient.. Apple teck support is also much better at helping itunes match problems than they were when it first came out. It has been an learning experience for most of us but almost all the problems we encounter has nothing to do with the program

  • BNL442 Level 1 Level 1 (0 points)

    That fixed the problem for me!  Thanks for the tip!  I also found that any song that is not compatible with icloud sync will also make that playlist not show up (the songs with the cloud with a line through it next to them).  Once I got rid of those songs, and the LP book I found, everything is working great.  Thanks!!!

  • ernie goldstein Level 1 Level 1 (80 points)
    Currently Being Moderated
    Jun 14, 2013 9:14 AM (in response to BNL442)

    Like I said the problems we have been having is just a lack of knowledge on all of us. once we learn how to solve these problems itunes match works great. If you ever have to much music on you devices & are running out of space just go to settings, general, usage, tap on the music icon & then swipe to the right. tap on the delete button and all your music is then deleted on the device & sent back to the cloud & will stay there until you play your songs again. Believe me, I did not figure this stuff on my own. When itunes match came out I probably called support 50 times until they were able to figure this stuff out. When itunes match first came out support had no idea how to solve our problems but now they have a real good handle on it

  • iCoco Level 1 Level 1 (90 points)

    Yes, this indeed was the reason for quite some trouble I had When I tried to sync my "iPhone essentials" playlist. I finally found that there were 2 booklets in this playlist on my Mac. After removing them the sync worked. So this really is a point.

  • eloveday Level 1 Level 1 (0 points)

    Like BNL442, I found ineligible items (the songs with the cloud with a line through it next to them) in my playlist and as soon as I removed them my playlist showed up and everything worked as it should!

     

    A very sincere thank you to the pages and pages of posts from people who tried everything before me so I didn't have to!

     

    For the moment I'm happy again with iTunes Match.

  • kmcboone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2013 3:56 AM (in response to eloveday)

    Okay so this is probably also easy to fix but how to you remove those ineligible songs (cloud with line thru it) from a playlist if it is a smart playlist?  I can't seem to figure that one out.  Seems like there would be an option in editing smart playlists to check a box to exclude these trouble-causing songs.

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