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iPhone 5 wifi issues

1444082 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • haroonansari72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2013 12:45 PM (in response to Teleraider)

    In many sets of IPH5, there is a hardware problem of wifi chip. Apple is replacing it once they receive the complaints. Go to Apple store, they will replace your set. Apple lost many customers because of this problem. Hopefully, Apple will rectify this wifi issue in Iph5S.

  • haroonansari72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2013 12:47 PM (in response to jmvalbuena)

    I experiened the same case. My Wife's iph4S is working fine with same distance and settings of router but my IPH5 is not. Some old models are having this issue.

    In many sets of IPH5, there is a hardware problem of wifi chip. Apple is replacing it once they receive the complaints. Go to Apple store, they will replace your set. Apple lost many customers because of this problem. Hopefully, Apple will rectify this wifi issue in Iph5S.

  • haroonansari72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2013 12:49 PM (in response to Spongeman1022)

    I experiened the same case. My Wife's iph4S is working fine with same distance and settings of router but my IPH5 is not. Some old models are having this issue.

    In many sets of IPH5, there is a hardware problem of wifi chip. Apple is replacing it once they receive the complaints. Go to Apple store, they will replace your set. Apple lost many customers because of this problem. Hopefully, Apple will rectify this wifi issue in Iph5S.

  • haroonansari72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2013 12:50 PM (in response to JohnArtist)

    I experiened the same case. My Wife's iph4S is working fine with same distance and settings of router but my IPH5 is not. Some old models are having this issue.

    In many sets of IPH5, there is a hardware problem of wifi chip. Apple is replacing it once they receive the complaints. Go to Apple store, they will replace your set. Apple lost many customers because of this problem. Hopefully, Apple will rectify this wifi issue in Iph5S.

  • powdy1982 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 16, 2013 5:11 AM (in response to tobifs)

    Im having problems with wifi, i cant join networks even with the correct password it says incorrect password. ive tried rebooting, reseting network etc but since ive reset network settings i cant connect to any wifi even with correct password. Ive reset the router the phone everything on the net ive tried. Apples slogan "it just works" is a load of bull****. Ive had nothing but problems with my iphone 5 since ive had it, im already on my second phone in 6 months.

  • plkay Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 16, 2013 6:16 AM (in response to powdy1982)

    My (incorrect) "incorrect password" issue was cured by restoring my iPhone 5 as new. Try it; it's a hassle, but it worked for me.

  • Too K Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 16, 2013 9:10 AM (in response to tobifs)

    Hi,

     

        Because iPhone 5 has a metal back case cover issues, so that its WiFi / 3G signal connection is weak and become a kind of directional antenna property.

     

        Suggest, you can move your iPhone 5 to close WiFi AP for more better signal or rotate it to direct your base station.

     

        Maybe<Perfecting Signals >, this new product can provide a way to fix your issues.

     

    Refence link:

     

     

        http://utilityhome.blogspot.com/p/perfecting-signals.html

  • powdy1982 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 17, 2013 12:36 AM (in response to plkay)

    @ Plkay - I reset my phone and now it gets wifi again, thanks

    @ Too k - Also i never used to pick up wifi upstairs but i took my protective case off the back of my phone and heypresto i get full wifi upstairs

  • MadcowSA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 22, 2013 5:38 AM (in response to Sotton)

    I'm having the same issue which is highly frustrating. I've tried loads of suggestions in this thread, but nothing seems to fix the issue - I have to be close to the Billion Router or my connectivity no longer works.

    All my other devices (iPad, iPhone 4, Kindle, Wii, Laptops and Printer all operate 100%. In fact the iPhone 5 was perfect, until the ios 6.1.4. update.

  • joe619 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 22, 2013 1:14 PM (in response to tobifs)

    BAD news....I got a call from Apple today, and they said that after reviewing all of the logs they took for testing purposes, they see no problem with my phone! 

     

    As you can imagine, I was NOT pleased, so I captured this video demonstrating my problem:

     

    http://www.youtube.com/watch?v=T3HI5gRVgIc

     

    There are extensive analysis in the notes section of the video...

     

    I have passed this video along to my Apple rep, but I really don't see them resolving this. 

  • MadcowSA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 2:40 AM (in response to plkay)

    What did you do? Restore using itunes?

  • powdy1982 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 2:51 AM (in response to MadcowSA)

    Hi, yes i went into settings to reset my phone to factory so its totally wiped. Then connected to wifi straight away and restored my phone through my icloud back up.

  • MadcowSA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 3:03 AM (in response to powdy1982)

    Thanks - I tried something similar the other day i.e. wiped out phone, but restored from my itunes / pc backup and the issue is still there. I'll give your method a try and let you know the outcome.

  • plkay Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 23, 2013 3:57 AM (in response to MadcowSA)

    I restored as new, since I wanted to make sure that I didn't possibly have a backup that contained a corrupt system or file that was causing the problem. It sounds, though, like your issue may be different. My phone worked fine on totally open wifi networks, even my own when I turned off all security. My phone simply started not being able to log in to any system that required a password to be entered in the phone's settings. It even worked fine in systems that used the Apple login or a Safari login page. I could pinpoint the date that this started, so after my first restore I tested the login process and it worked fine, so I restored again from a back up that predated the problem in order to not have to manually reconfigure everything!

     

    Good luck

  • javi3rpc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 4:02 PM (in response to tobifs)

    I tested with proxy and do not work for me, change manual dns and channel the router and it worked.

    my dns are the default router (10.0.1.1) and secondary 8.8.4.4.

    airport express 2nd channel 6 (automatic), wpa personal.

     

    good luck and hope for your results.

    sorry by my regular english.

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