Currently Being ModeratedApr 16, 2013 10:25 AM (in response to heather1021)
Have you tried deleting and/or resetting the bluetooth devices currently associated with Sync? I was having the same issues you are having until I deleted the devices currently synced with my car.
Hope this helps!
Currently Being ModeratedApr 16, 2013 1:07 PM (in response to blabere)
Yeah, we have tried all basic bluetooth troublehooting, deleting and re-pairing, restarting, resetting, restoring iPhone, etc etc, the result is the same each time.
Since the iPhone can pair with the other Ford with out issue the problem doesnt seem to be with the iPhone. Its either not fully compatiable with the newer Ford Syncs, or there is some kind of firmware update that needs to be done to get them to work together seemlessly.
I ended up calling Ford back again, who got me to Microsoft Sync. The problem seems to be with either some kind of firmware update needed on the Ford Sync to work with the iPhone 5. This all sounded suspicious to me, and the end result was that's just how its going to work, "we don't guarentee anything beyond that it will pair with your smart phone". A software update may be coming out soon, but we don't know when (there was a recent software update for a different Ford Sync product at the time).
I noticed a number of others are having this same issue...here are some resources that helped me:
Definitely call Microsoft Sync at 1-800-392-3673 the tech was helpful, or atleast did her best to be helpful. Be sure you can provide
Ford's Support website - http://support.ford.com/topics/sync-technology
Other resources I found helpful:
Currently Being ModeratedMay 14, 2013 4:39 AM (in response to heather1021)
Since lastest OS update huge compatability problems with Sync. Someone needs to fix their OS. Lets see, Replace $45,000 car or replace $600 Iphone with any number of smartphones with no compatability issues. Apple, you do the math. I like my phone but I conduct alot of business from my car and cannot afford to have such an unreliable system. I am waiting but do not have unlimited patience.
Currently Being ModeratedJul 6, 2013 7:11 PM (in response to Alan 5254)
Same here, now my phone loses bluetooth connection randomly. When I use a navigation app the music app stops playing and I have problems getting it to play again. This is very dangerous when using GPS apps and the sound goes away. My iphone 4 was far more reliable. Asking Siri for anything is like asking my hearing impaired grandmother with dead hearing aid batteries. Ford Sync is not the problem because I can power down the iphone and everything is back to normal. It's a software glitch in the ios.
Currently Being ModeratedJul 10, 2013 11:54 AM (in response to heather1021)
Same issues here. Having an iPhone5 and Microsoft Sync has been very frustrating. When using ms sync, things work correctly about 25% of the time. I think the problem is with sync - a "hard reset" on the sync computer in my car helped some but did not eliminate the problems. Even though things improved some after the "hard reset" they are gradually getting worse again. Winrot for cars!
Currently Being ModeratedJul 11, 2013 8:29 AM (in response to DeeFromSC)
I have noticed the voice control works better if your a/c fan is turned lower. I'm not sure where the microphone is but the air seems to affect sync accuracy.
Currently Being ModeratedJul 11, 2013 9:01 AM (in response to heather1021)
Same issue on my Ford Fiesta 2013 and Iphone 5 IOS 6.1.4.
I've send my vehicle to Ford to update Microsoft Sync, they have updating like 2 or 3 times the software but the issue continued and get crashes more frecuently, if i go out for 20 min and the music stop playing and the system get lock, and could not recovery the connection to bluetooth until the next day and only can use in some cases the radio of the vehicle.
I don't know who will fix this, but i've tried on ford and they said that Iphone has a problem, and they can't fix that, because the system work without problems on other cellphones.
Please, if any have any idea or any fix, would be great to know, because i've been 3 months with the same problem.
Currently Being ModeratedJul 12, 2013 10:40 PM (in response to Artharas)
Since I've done the update tp Iphone 5 IOS 6.1.4 I cant sync with my 2011 Ford Fiesta Zetec, no blue tooth connection at all.
I have downloaded updates from FORD via USB, I have reset the radio hardware by removing the fuse. Also I've done the less dramatic, deleting the iphone and re-pairing it.
I have reset network settings on the iphone, and also reset all settings, and back'd up from my last backup (which was MAY when it was working)....
On the Ford display it shows as bonding successful yet on the iphone it shows "Pairing Unsuccessful" Make sure "Ford Audio" is ready to pair, the PIN code is correct, and try again....
I'm at my wits end.
I have logged a Case ID: 466677525
Would love a fix....
Currently Being ModeratedJul 13, 2013 7:48 AM (in response to emm_mae)
In phone set up on the sync screen Turn off auto phone book download feature. I found out that 99% of issues went away
Currently Being ModeratedJul 15, 2013 7:14 PM (in response to heather1021)
I had to reset my phone, wipe it and start from scratch. annoying but it worked....
Currently Being ModeratedAug 15, 2013 6:06 PM (in response to heather1021)
Same problems here and my Ford dealer tells me it's an Apple issue. Imagine that???? This will be the last iPhone I ever buy if they are going to play stupid games like that. I am told that Apple will not give the info Ford needs to avoid all these issues. Mine has it's own mind as to when it wants to connect or not. How I got here was I wanted to play songs from my phone. Well the song title etc shows up on the screen but no sound. Sound only comes from my **** phone. If I have a wreck because of these stupid connecting issues I think I will sure Apple over it.
Currently Being ModeratedAug 15, 2013 6:37 PM (in response to farmwife)
I have noticed a lot of my Bluetooth connection problems start when I plug the USB cable into the car's USB port to charge. I have also noticed if u watch a video on the iPhone an an ad starts up the iPhone insists on starting to play the first song in my music library. I think this is what screws up the GPS voice navigation up. I wish apple would stop the auto play feature. I don't know how many more times I can stand hearing Genesis Abacab!
Currently Being ModeratedAug 16, 2013 5:24 AM (in response to farmwife)
I am told that Apple will not give the info Ford needs to avoid all these issues
unlikely as they give any one with developer status all the info they require ,more likely Ford cannot be bothered to use the data
Apple stay at leading edge of Communications technology hardly a claim Ford are likely to make ........
Currently Being ModeratedAug 16, 2013 8:50 AM (in response to heather1021)
My iPhone 5 has allot of glitches and doesn't hook up well to my email etc. It's not just with my car. I hate it and wish I had my 4S back. It didn't work well with my car either but at least it would retrieve all my emails etc.
I agree Peter, Ford needs to do something to make the "Sync" thing work better. They have some major issues not just with the phones. I had the whole modem go out with in 4 months. Thankfully I have a great dealer who fixed it for me after getting fed up with Ford waiting for them to figure out their problems. It happened after one of their famous updates. But the Sync system is not all it's cracked up to be.