Currently Being ModeratedJul 15, 2013 2:58 PM (in response to Lesleyf3)
If you set up the Find My iPhone service prior to your iPhone going missing, then there is a chance that can be tracked, though it depends on a number of factors (the iPhone is turned on, connected to either the 3G or a WiFi network, or has not had the Find My iPhone service disabled or the iPhone been completely restored). Log into icloud.com and go to the Find My iPhone section. If you did not set up Find My iPhone, check with your cell carrier. Some carriers offer their own tracking service, though you usually have to pay for it.
If your carrier does not offer such a service and you did not set up Find My iPhone, then there is no way to track the unit. Notify the police and your cell carrier, and change any passwords for any online accounts you may have used from your iPhone (the iTunes Store, for instance).
Currently Being ModeratedJul 15, 2013 4:03 PM (in response to Lesleyf3)
Contact the police as you would with any stolen item.
Currently Being ModeratedJul 16, 2013 12:44 AM (in response to serenitynow1)
It pops up on my main screen asking me to give my Apple ID Password and there is an email address already entered with someone's full name?
Currently Being ModeratedJul 16, 2013 1:13 PM (in response to Lesleyf3)
main screen of what? i thought your phone was stolen
Currently Being ModeratedJul 16, 2013 1:26 PM (in response to Lesleyf3)
Contact your local law enforcement.
Currently Being ModeratedJul 17, 2013 11:41 AM (in response to serenitynow1)
Sorry for the confusion. My phone was stolen. Two days later when I set up my new phone and downloaded my info from iCloud, a message popped up asking me to log in with this other person's email(presumably the person who stole or who bought it after they plugged it into their own iTunes). I contacted Apple who said my local police have to contact Apple themselves to track the email address. My local officer didn't seem very interested in my story though. Strange that someone's full name and email address is not enough to catch a thief.
Currently Being ModeratedJul 17, 2013 11:55 AM (in response to Lesleyf3)
Unfortunately, some law enforcement officials don't take theft of a phone as a serious crime. (Not saying that this department doesn't). However, Apple does not have the ability to track devices without certain criteria. First, the iPhone had to activate Find My iPhone app at some point prior to being lost/stolen. Location services must be on and the phone must be turned on. Even with this information, Apple doesn't do the tracking. This is something that the owner of the phone can do in iCloud using the app. Even if you are successful in locating the device, local law enforcement is the only ones that can help you recover it. If you have a persons name and email, then you should report this and file a claim with your carrier.
Currently Being ModeratedJul 17, 2013 12:24 PM (in response to TeeKnows)
the find my iphone app is for finding other phones. as long as you sign-in into icloud and have gps and data on, you will be able to track the phone. the find my iphone app is not required to ever be installted.
Currently Being ModeratedJul 17, 2013 12:26 PM (in response to Lesleyf3)
I believe this might clarify.
Currently Being ModeratedJul 17, 2013 12:28 PM (in response to TeeKnows)
this may clarify better:
Currently Being ModeratedJul 17, 2013 12:32 PM (in response to Lesleyf3)
I use information directly from apple support. Not from about.com.
Currently Being ModeratedJul 17, 2013 12:34 PM (in response to TeeKnows)
you should understand what the info from apple is saying... all that the app does is sign you into icloud.
now if someone has already done that separately, the app doesn't necessarily need to ever be installed. try it out yourself.
Currently Being ModeratedJul 17, 2013 12:38 PM (in response to Lesleyf3)
iCloud: Find My iPhone#
The iCloud web application that you can use to locate, play a sound on, track, remotely lock, or erase your lost iOS device or Mac computer.
To use Find My iPhone, you need to set up Find My iPhone on each iOS device and Mac before it is lost. Find My iPhone requires iOS 5 or later (iOS 6 required for tracking) or OS X v10.7.5 or later, respectively.
You sign into iCloud with an Apple ID. iCloud is where you can log in and use the app to assist in locating the device....provided it has been setup prior to being lost/stolen.