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Crashes to black

255 Views 4 Replies Latest reply: Aug 4, 2013 2:23 PM by daryleann RSS
daryleann Calculating status...
Currently Being Moderated
Jul 16, 2013 8:50 AM

My Ipad (1st gen) keeps 'crashing' and returning to app page while I am reading on internet. Have tried resetting but still does it - often!

Suggestions?  (it has done this from the beginning but I thought it was a problem of all ipads. Now people seem surprised when I mention it so guess it is NOT supposed to do this)

iPad, trying to move from os4 to os5
  • apple_guy7 Calculating status...
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    Jul 16, 2013 9:51 AM (in response to daryleann)

    When it blacks out and returns to the home screen, that happens when the application suddenly quits. This could be because of many things. Is there a specific website that you are viewing that this happens?

  • Texas Mac Man Level 8 Level 8 (44,220 points)
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    Jul 16, 2013 10:10 AM (in response to daryleann)

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)


    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.


    iOS 5: Updating your device to iOS 5 or Later


    How to install iOS 6


    iOS: How to update your iPhone, iPad, or iPod touch


    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.


    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).


    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.


     Cheers, Tom

  • apple_guy7 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jul 16, 2013 10:13 AM (in response to Texas Mac Man)

    Well said.


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