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HT5622: Frequently asked questions about Apple ID

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HT5622 restoration problems

114 Views 2 Replies Latest reply: Jul 18, 2013 8:50 AM by Axeman1020 RSS
Myarah Calculating status...
Currently Being Moderated
Jul 18, 2013 8:37 AM

I had to restore my iphone to new because someone had a restriction passcode on it that i did not know, im that process i lost all of my pictures, i had them streamed to icloud but i seem to not be able to retrieve them, is there any way?

iPhone 4, iOS 6.1.3
  • TeeKnows Level 3 Level 3 (815 points)
    Currently Being Moderated
    Jul 18, 2013 8:39 AM (in response to Myarah)

    If you restored your iphone as new, then there is no way to recover those pictures through iCloud now.  Unfortunately, if you get locked out of your phone, the only way to bypass that is to go into recovery mode and restore. 

  • Axeman1020 Level 6 Level 6 (11,310 points)
    Currently Being Moderated
    Jul 18, 2013 8:50 AM (in response to Myarah)

    Hi Myarah


    Are you logged into iCloud on the new phone

    Settings > iCloud log in


    Is Photo Stream enabled


    Settings > iCloud > Photo Stream on


    Is your computer set up with iCloud? If so all your photos should have synced to it through Photo Stream.


    It is worth noting that Photo stream only holds photos for 30 dats or 1000 photos whichever comes first. It should not be used as a form of back up but instead a syncing tool. Photos synced to your computer from photo stream are stored permanently on your computer until you delete them.


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