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  • 7,950. Re: MacBook Pro Retina display burn-in?
    Bradsop Level 1 Level 1 (0 points)

    I took mine in, it actually failed the Apple test. They had the Audacity to ask $700.00 to repair it as I am out of warranty.

  • 7,951. Re: MacBook Pro Retina display burn-in?
    Bobi1 Level 1 Level 1 (0 points)

    WHY?!

    When did you get your machine? must be June 2012. Anyhow that wasn't your fault that the display had an inherited fault and I think you should not be hold responsible for repair costs.
    I believe Apple would cover for more than year ( at least here in UK ) for a fault initially present in their devices. I don't want to put any side in trouble but I think there are some serious legal issues for this.

    Anyway if you are happy about it, I am noboday to tell you what to do.

    Your experience serves as a warning to others who wait and see if the Image retantion issue would get worse or not and if so they could always change the display.

  • 7,952. Re: MacBook Pro Retina display burn-in?
    LifeReceiver Level 1 Level 1 (15 points)

    They shouldn't be asking $700 unless the computer was dropped or has some obvious damage to the outside.  Otherwise they should charge you their flat rate $300 repair charge.  If you're only just out of your warranty you can try calling Applecare to see if they'll have mercy on you.

  • 7,953. Re: MacBook Pro Retina display burn-in?
    LMK69 Level 1 Level 1 (0 points)

    Hello Folks,

     

    I just called Apple after following this thread for quite a while now. My 15" MBP-Retina Mid 2012 2.6-16-256

    has severe IR and the testing website noted in here prooved my concerns to be true.

     

    macbookpro-lars:~ Lars$ ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6

    Color LCD

    LP154WT1-SJA1

    DCN247501TCF49KAE

    Color LCD

    macbookpro-lars:~ Lars$

     

     

    The Apple Rep noted that the problem is well known meanwhile ( at least in German Apple Stores ) and that

    I could bring my device into the nearest Apple Store ( which is 170km away ) or to any other cert. Apple place.

     

    Well, I opted for the Pickup & Return method with UPS with a rather large company doing Apple Repairs nationwide instead of going to the nearest Apple certified Repair dealer/shop which is 40km away and I have to admit, I dont like those 2 guys in there !.

     

    So, hopefully, I will get it picked up tomorrow, Tuesday, by a friendly UPS and have it back repaired by Friday.

     

    I will post results once the Laptop is back.

     

     

     

    Lars

  • 7,954. Re: MacBook Pro Retina display burn-in?
    aquasov Level 1 Level 1 (0 points)

    As I told before, I have rMBP having LP154WT1-SJA1 which has been bought in the States, and I have Apple Care. I live in Latvia and we don't have "official" Apple Stores here, just a few premium resellers. Today I've made a call to one of the service providers and I was told that they're aware of the issue and they have a kind of "official" test software provided by Apple in order to identify whether a notebook is affected by the problem. So now I should bring my notebook to their office and if the test results are positive then the notebook will be replaced, as they promise. The only problem now is to find some time when having no my major notebook is not goona affect my work...

     

    Anyhow, I'm glad to have the problem aknowledged by the local service providers, so I'm keeping my fingers crossed

     

    Edit: BTW the problem gets worse on a daily basis. It takes now less than 7-8 minutes for static objects on the screen to become *clearly* visible thru any window having more or less dark background...

  • 7,955. Re: MacBook Pro Retina display burn-in?
    THeuving Level 1 Level 1 (0 points)

    Thanks for taking the time to write that up. It gives me an insight of how Apple assesses the different cases.

     

    I'm still disgruntled by it all, beeing an Apple constumer, and even an 'ambassador', telling everyone how good the products are, for half of my life (im 26 now).
    I really expected true customer service.

     

    Since I'm a small-business owner, the costs for not beeing able to work are high, so I decided to buy a Viao Windows machine.
    I'll migrate all of my data to it, and after that, never ever buy an Apple product ever again.

     

    Not related to the display issues but perhaps this is familiar with some Apple users, I was stuck with OS X because of the software, such as Final Cut and foremost Aperture.
    When it came out it was great software. Now Adobe Lightroom is lightyears ahead of Apple's photolibrary and editing software. 2 months ago I allready gave up on Aperture and moved to Lightroom, which is a time consuming job. All of the hours I spent editing photo's in Aperture, are now lost. Big decision, the results in Lightroom are much faster and much better, however.
    Same goes for the workflow I had with the Creative Suite, the gap that existed 6, 8 years ago, is no longer there.

    So there's that, and there's my laptop with a faulty screen, faulty motherboard (video artifacts), and a broken speaker. What the h*ll happend Apple?

  • 7,956. Re: MacBook Pro Retina display burn-in?
    aquasov Level 1 Level 1 (0 points)

    IMHO I suppose that your decision is being made under heavy impression and it seems not the right thing to do. Let me explain... I using Apple notebooks (as well as other products) for 7 years and I'm in IT business since 1994 (I'm 35 now). rMBP (specifically considering the display) is clearly a new category of products and we're the early adopters. We must understand that buying such stuff we take some risks and the risks materialize from time to time.

     

    I was the one of the guys who bought the newest unibody MacBook and I had no issues (but a lot of early adopters were complaining about the machine). The machine still works perfectly for almost 5 years now and looks like a new one!

     

    I was the one who wanted to buy the first Air and I decided to wait for the second edition. As the result, my MBA still works perfectly and I plan to use it again for some time while my rMBP gets fixed/replaced.

     

    Let me remind you about the resale value of the Apple products. I've owned an iMac for 4.5 years and I've sold the one in just one day for 60% of the original price!

     

    I can continue with a few more examples but in the end of the day the best part is that the problems with Apple products at least get solved. And for the most part this was not true when talking about the other companies. I used to be an owner of ASUS, ACER, TOSHIBA, SONY, IBM, LENOVO… and any significant hardware problem was hardly solvable… at least in my country.

     

    Considering you have a lot of software you rely on, I wouldn't change the platform in the context of this issue, even it seems so significant to you right now. Keep calm, consider all the pros and cons… 

     

    I know, this post looks like a post from an Apple "fanboy"… but it's about your bucks finally. Money love when they get counted in the right way To me it seems that your decision is made under heavy emotional influence… IMHO.

  • 7,957. Re: MacBook Pro Retina display burn-in?
    lickwidspace Level 1 Level 1 (0 points)

    lickwidspace wrote:

     

    Just to add my experience to this thread.  My 15" MBP Retina (Mid'12) just started having retention issues about 3 weeks ago.  I brought it to the Apple Store.  They ran their test on it and came back saying it "passed" and there was nothing they could do for me,  "it was within spec." Yet I was able to show them where a single window would burn onto my desktop in minutes.   They basically said sorry since it passed the test they couldn't help me.  They sent me home saying I should call the Apple Care Center to speak with them.  The following day I made a phone call and within 20 minutes I had a work order to replace my screen.   The tech did mention that even with my new screen there is still no guarantee  this issue won't return on the replacement display down the road though.

     

    Long story short. Call Apple and complain if you feel you have a valid problem.

     

    Just picked up my rMBP from Apple. New screen installed and looks great.  It's a Samsung Display...

     

    $  ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6

    Color LCD

    LSN154YL01001

     

     

    Hope things work out better this time.

  • 7,958. Re: MacBook Pro Retina display burn-in?
    NoAnswers Level 1 Level 1 (0 points)

    I'm a little worried.  Any advice?  I've had this rMBP since June 2012.  The burn-in issue has been getting worse and worse.  When I first started noticing it, it wasn't so bad.  Now I will be in the finder, briefly, and quick look a photo.  I see the menu bar and it's really annoying.  I'll be browsing the web and open up YouTube...I can see the URL bar still in plain site.  UGH!

     

    I know it took me a long time to deal with this.  But what are the odds that Apple will FIX this problem?? 

    It's past the year mark.  But I'm nowhere near an Apple store. 

     

    It took my 6+ months to pay off this machine.  A 300$ repair (for something that wasn't my fault) is just not in the budget.

     

     

    Also:  It has another problem.  It's sort of a tiny bright gash on the right side of the screen.  It's hard to take a picture of it though.  It's very evident in white backgrounds.

  • 7,959. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    NoAnswers wrote:

     

    I'm a little worried.  Any advice?  I've had this rMBP since June 2012.  The burn-in issue has been getting worse and worse.  When I first started noticing it, it wasn't so bad.  Now I will be in the finder, briefly, and quick look a photo.  I see the menu bar and it's really annoying.  I'll be browsing the web and open up YouTube...I can see the URL bar still in plain site.  UGH!

     

    I know it took me a long time to deal with this.  But what are the odds that Apple will FIX this problem?? 

    It's past the year mark.  But I'm nowhere near an Apple store. 

     

    It took my 6+ months to pay off this machine.  A 300$ repair (for something that wasn't my fault) is just not in the budget.

     

     

    Also:  It has another problem.  It's sort of a tiny bright gash on the right side of the screen.  It's hard to take a picture of it though.  It's very evident in white backgrounds.

     

    Unfortunately, since it's out of the warranty period, there's not much you can do. I doubt any company, even Apple, would repair it out-of-warranty, for free, even for a defect. Your only hope would be if Apple can be persuaded to issue a recall, but I doubt that's going to happen. As for the repair, a screen replacement is going to be about 2 or 3 times the amount you quoted.

  • 7,960. Re: MacBook Pro Retina display burn-in?
    LifeReceiver Level 1 Level 1 (15 points)

    Canuck1970 wrote:

     

    As for the repair, a screen replacement is going to be about 2 or 3 times the amount you quoted.

     

    Does Apple not honor their $300 flat rate repair on newer computers?  I've used this at least a couple times on an older Macbook Pro where they replaced multiple components at a time.

  • 7,961. Re: MacBook Pro Retina display burn-in?
    LifeReceiver Level 1 Level 1 (15 points)

    I looked into this a bit more and the flat rate repair is only available in the US and Japan.  They also call it shipping to "depot" where they repair it in a warehouse in Texas. 

     

    For the case where the warranty just ended in June I'd still try to call them on it.  If you make a stink about it they might just honor the original warranty.  One time I called them about an issue a couple months after my warranty ended and they told me if I had put up more of a stink about it and not let it go for those couple months they might have done something.  They have a record of every visit and call, so if you keep calling they will look at your first point of contact and count how many days after the warranty ended it was.  Then they'll look at your successive calls/visits to see how persistent you have been.  Not everything is set in stone with Apple.

  • 7,962. Re: MacBook Pro Retina display burn-in?
    Luotto Level 1 Level 1 (0 points)

    Hi to all guys! I have a question: I read the retina display on the macbook have image retention issues!

     

    the question is: have the IMAC 21.5 inch the same image retention problems? or any similar problem?

     

    thanks in advance for the help

     

    Andy

  • 7,963. Re: MacBook Pro Retina display burn-in?
    Bobi1 Level 1 Level 1 (0 points)

    Just got my replacement machine 2 hours ago.

    LP154WT1-SJA2 again.

    And I tested it for IR and yet again there is serious image retention showing up.

    I am now totally convinced LG displays are all faultty no matter SJA1 or SJA2.

    if you have got an SJA2 and want to see it for yourself, just run a benchmark in the background and put a checkboard image on for less than 10 minutes. you will see the results!!!
    Soooooo FRUSTRATED !!!!!!!

  • 7,964. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    Bobi1 wrote:

     

    Just got my replacement machine 2 hours ago.

    LP154WT1-SJA2 again.

    And I tested it for IR and yet again there is serious image retention showing up.

    I am now totally convinced LG displays are all faultty no matter SJA1 or SJA2.

    if you have got an SJA2 and want to see it for yourself, just run a benchmark in the background and put a checkboard image on for less than 10 minutes. you will see the results!!!
    Soooooo FRUSTRATED !!!!!!!

    Are you within your 2 week NQA return period? If so, you may want to consider waiting until after that period has elapsed, but still within the warranty period (minimum 1 year), and go for a screen replacement. If your IR is a severe as you think it is, and you're confident that it will fail Apple's in-store test, you have a much greater chance of getting an IR-free Samsung display if you replace just the LCD panel rather than the entire machine. Almost all displays coming off of the production line now appear to be LG, whereas virtually all of the displays reserved for screen replacement appear to be Samsung.