yashito
Level 1 (0 points)

Q: Hello. Okay, here's my problem. I connect iphone5 with itunes all perfect, everything syncs and all. BUT when I am to click BACKUP NOW I can't! its grey so I can't click it!!!

Hello people!

 

Thanks for taking your time and reading this.

 

I have a big problem, you can say. When I connect the iphone5 to my Mac, itunes responds properly, and all is perfectly fine.

 

BUT I cannot make a backup, you know where it says BACKUP, under to the right is says "Manual Back Up and Restore"...

 

and FINALLY to backup you normally click on "BACK UP NOW"

 

however I CANNOT selected it, its grey so I can't click on that nor the one next to it "Restore Backup"...

 

Thanks.

iPhone 5, iOS 6.1.4

Posted on Jul 18, 2013 1:37 PM

by yashito,Solvedanswer
yashito yashito
Level 1 (0 points)
A:

Found the answer! Sorry for wasting your time.. IF anyone ever needs it here :

 

Select Finder.

Hold the option button while selecting the Go menu on the top bar.

Holding option brings up the Library in the drop down menu. Select it.(Library)

Open the preferences folder in this Library folder.

Find com.apple.iTunes.plist

(Make sure you quit iTunes)

Now move this file to the trash.

Restart your computer.

Empty out your trash.

Start iTunes again. (Don't worry, it'll automatically make a new preference file.)

Now it'll work.

 

PS: No need to restart mac.. just make the itunes is closed before doing this.

 

THANKS again.

Posted on Jul 18, 2013 1:46 PM

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yashito

Q: Hello. Okay, here's my problem. I connect iphone5 with itunes all perfect, everything syncs and all. BUT when I am to click BACKUP ... more

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  • by yashito,Solvedanswer

    yashito yashito Jul 18, 2013 1:46 PM in response to yashito
    Level 1 (0 points)
    Jul 18, 2013 1:46 PM in response to yashito

    Found the answer! Sorry for wasting your time.. IF anyone ever needs it here :

     

    Select Finder.

    Hold the option button while selecting the Go menu on the top bar.

    Holding option brings up the Library in the drop down menu. Select it.(Library)

    Open the preferences folder in this Library folder.

    Find com.apple.iTunes.plist

    (Make sure you quit iTunes)

    Now move this file to the trash.

    Restart your computer.

    Empty out your trash.

    Start iTunes again. (Don't worry, it'll automatically make a new preference file.)

    Now it'll work.

     

    PS: No need to restart mac.. just make the itunes is closed before doing this.

     

    THANKS again.