1 Reply Latest reply: Jul 18, 2013 1:34 PM by matt00
rezwomanl Level 1 Level 1 (0 points)

Prior to my PC crashing, I loaded all my itunes music on to an external hard drive. I just loaded it onto my new Mac Pro. When I try to play it ti is telling me that I can't play it because it is under a very old Apple ID. I tried to authorize this computer to use that Apple ID and it tells me that I already have 5 computers authorized and can't add my new computer. I only had one computer and it has crashed. Any idea how to get around this?


MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.3), it won't close, or refresh
  • 1.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hello rezwomanl,

     

     

    Thanks for the question. It sounds like you still have access to the username and password of the previous Apple ID, that is great news. You are on the right track, we simply need to authorize your computer to play this content. If you are receiving a message that you have reached the limit of authorized computers, you can authorize previous computers from your account summary page:

     

    iTunes Store: About authorization and deauthorization

    http://support.apple.com/kb/HT1420

     

    To deauthorize all computers associated with your Apple ID

     

    If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:

     

    1. Click iTunes Store on the left side of iTunes.

    2. If you're not signed in to the store, click the Account button, then enter your account name and password.

    3. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.

    4. In the Account Information window, click Deauthorize All.

     

    HT1420-deauthorize-all-en.png

     

    Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/).

     

     

    Thanks,

     

    Matt M.