HT201592: Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC

Learn about Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC
CBarrett17
Level 1 (0 points)

Q: error downloading

A few times now I have attempted to download a digital copy and I get an "error" message that tells me I do not have enough access to download it? I have the most current version of iTunes and am the primary user of this computer. I have no idea why it'd do that, If it comes down to it, will I be able to re-enter my code or is it now invalid?

Windows Vista

Posted on Jul 17, 2013 2:15 AM

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CBarrett17

Q: error downloading

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  • by matt00,

    matt00 Jul 19, 2013 9:33 AM in response to CBarrett17
    Level 5 (4,015 points)
    Jul 19, 2013 9:33 AM in response to CBarrett17

    Hello CBarrett17,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    The following article outlines the exact symptoms you described, along with a potential resolution:

     

    iTunes: Missing folder or incorrect permissions may prevent authorization

    http://support.apple.com/kb/TS1277

     

    Symptoms

     

    […]

     

    - You are told that you do not have permission to modify your iTunes Media folder when downloading from the iTunes Store.

    - You cannot play content you purchased from the iTunes Store.

     

    […]

     

    Resolution

     

    1. Open Computer from the Start menu.

     

    2. From the Organize menu, choose Folder and Search Options.

     

    3. Click the View tab.

     

    4. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.

     

    5. Click OK.

     

    6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:

    C:\ProgramData\Apple Computer\iTunes

     

    7. Right-click the SC Info folder shown and on the shortcut menu, choose Delete.

     

    8. Restart the computer.

     

    Thanks,

     

    Matt M.