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iTunes 11.0.4 installation failure on 10.6.8

252 Views 2 Replies Latest reply: Jul 20, 2013 3:00 PM by Red Path Walker RSS
Red Path Walker Calculating status...
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Jul 20, 2013 9:33 AM

After fighting with Lion for a couple years, I retreated to Snow Leopard several months ago.  Just recently, I finally got around to connecting my iPad back up to my iMac, with the intention of adding a PDF file to iBooks.  Lo and behold, the iTunes 8.0 installed on my restored Snow Leopard iMac did not even register my iPad.  I attempted to update iTunes via the app store but had trouble connecting.  Suffice it to say I finally was able to download iTunes 11.0.4 from Apple's support site.  The image below shows the result.  So just how does one report the problem to the software manufacturer?  I've not yet turned up anything pertinate or helpful in my googling attempts.

 

iTunesInstallFailure.png

iMac, Mac OS X (10.6.8), Installation Failure
  • sberman Level 7 Level 7 (23,785 points)
    Currently Being Moderated
    Jul 20, 2013 2:36 PM (in response to Red Path Walker)

    Red Path Walker wrote:

     

    ... I retreated to Snow Leopard several months ago. ...

    "Retreating" is not something that's ever been supported by Apple.  I suspect this is just the first of the obstacles you may expect to encounter.

     

    Instead of retreating, I would suggest considering moving forward (to Mountain Lion), or at the very least, staying as advanced as you were (Lion).  My strong suspicion is the latest iTunes found some remnants of Lion out there (in addition to the Snow Leopard) that it could not handle.

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