9 Replies Latest reply: Jul 20, 2013 10:13 PM by sherrera
sherrera Level 1 Level 1 (10 points)

Using Mac OX 10.8.4. Contacts opens fine. But after just a minute or so, it stops responding, I have to force quit the program and then reopen it to find contact information. Then it stops responding almost immediately.

  • 1. Re: contacts stops responding
    Linc Davis Level 10 Level 10 (118,005 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • 2. Re: contacts stops responding
    sherrera Level 1 Level 1 (10 points)

    As soon as I clicked on Contacts (which was open) to search for a contact ....

     

    7/18/13 10:18:41.351 PM com.apple.usbmuxd[29]: _SendAttachNotification (thread 0x7fff7dbe4180): Device 54:26:96:51:c5:67@fe80::5626:96ff:fe51:c567._apple-mobdev._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.

    7/18/13 10:19:11.312 PM com.apple.usbmuxd[29]: _heartbeat_failed heartbeat detected detach for device 0xf7e-192.168.1.50:0!

    7/18/13 10:19:48.667 PM Mail[493]: [<_LibSasl2SASLClient: 0x7ff8bd96a440> mechanism: PLAIN security layer: no] Failed to start the SASL connection

    SASL(-1): generic failure:

    7/18/13 10:19:49.070 PM Mail[493]: [<_LibSasl2SASLClient: 0x7ff8a12fbbc0> mechanism: PLAIN security layer: no] Failed to start the SASL connection

    SASL(-1): generic failure:

    7/18/13 10:19:57.290 PM CalendarAgent[272]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=CalExchangeErrorDomain Code=-12 "Calendar can’t refresh the account “Hunt-Euclid”." UserInfo=0x7fbe22866220 {NSLocalizedFailureReason=The account "Hunt-Euclid" currently can’t be refreshed., CalFailedOperationKey=<CalExchangeSyncAccountOperation: 0x7fbe25953150>, NSLocalizedDescription=Calendar can’t refresh the account “Hunt-Euclid”.}]

    7/18/13 10:19:57.490 PM CalendarAgent[272]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=CalExchangeErrorDomain Code=-12 "Calendar can’t refresh the account “Hunt-Viictoria”." UserInfo=0x7fbe24e5cb80 {NSLocalizedFailureReason=The account "Hunt-Viictoria" currently can’t be refreshed., CalFailedOperationKey=<CalExchangeSyncAccountOperation: 0x7fbe252476a0>, NSLocalizedDescription=Calendar can’t refresh the account “Hunt-Viictoria”.}]

  • 3. Re: contacts stops responding
    Linc Davis Level 10 Level 10 (118,005 points)

    Back up all data.

    1. If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane. Press return to confirm, or click  Keep on Mac in the dialog that opens.

    2. From the list of groups on the left side of the Contacts window, select All On My Mac. If that group doesn't exist or is empty, skip this step. Otherwise, from the menu bar, select

    File Export Export vCard

    Save the exported contacts to the Desktop.

     

    3. Quit Contacts. Triple-click the text on the line below on this page to select it, then copy it to the Clipboard (command-C):

    ~/Library/Application Support/AddressBook

    In the Finder, select

    Go Go to Folder

    from the menu bar, paste into the box that opens (command-V), and press return.

    A Finder window will open with a folder selected. Move the selected folder to the Desktop, leaving the window open for now.

    4. Launch Contacts. Your contacts will be gone. If you took Step 2, then double-click the file you created in that step and confirm that you want to import from it. Your contacts will reappear.

    5. Re-enable Contacts in the iCloud preference pane, if you disabled it. Test. If the issue is resolved, delete the AddressBook folder and the vCard file on the Desktop and close the open folder window.

    Otherwise, quit Contacts again and put the AddressBook folder back where it was, overwriting the newer one that will have been created in its place. Post your results.

  • 4. Re: contacts stops responding
    sherrera Level 1 Level 1 (10 points)

    Thanks for your patience. It took a little bit for me to get a chunk of time to do this (been a busy week).

     

    This did NOT solve the problem. Almost immediately, after I imported the contacts, it stopped responding. I wonder if I have a corrupt file?

     

    I think, what I might do now is delete the contacts and download them from the cloud.

  • 5. Re: contacts stops responding
    Linc Davis Level 10 Level 10 (118,005 points)

    Does it stop responding when the database is empty, or contains only a test contact?

  • 6. Re: contacts stops responding
    sherrera Level 1 Level 1 (10 points)

    No, when the database is empty, it's fine!

  • 7. Re: contacts stops responding
    sherrera Level 1 Level 1 (10 points)

    Right now, I backed up the data. I logged into iCloud and archived the data from icloud. imported it into my empty contacts. Turned sync back on.

     

    It just finished syncing. No far ... 15 seconds and no hang!! :-)

  • 8. Re: contacts stops responding
    Linc Davis Level 10 Level 10 (118,005 points)

    Well done.

  • 9. Re: contacts stops responding
    sherrera Level 1 Level 1 (10 points)

    Thank you for your responses. You helped guide me on my way! All is still well!