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contacts stops responding

230 Views 9 Replies Latest reply: Jul 20, 2013 10:13 PM by sherrera RSS
sherrera Calculating status...
Currently Being Moderated
Jul 18, 2013 6:09 PM

Using Mac OX 10.8.4. Contacts opens fine. But after just a minute or so, it stops responding, I have to force quit the program and then reopen it to find contact information. Then it stops responding almost immediately.

  • Linc Davis Level 10 Level 10 (107,465 points)
    Currently Being Moderated
    Jul 18, 2013 10:12 PM (in response to sherrera)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.


    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Linc Davis Level 10 Level 10 (107,465 points)
    Currently Being Moderated
    Jul 18, 2013 11:26 PM (in response to sherrera)

    Back up all data.

    1. If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane. Press return to confirm, or click  Keep on Mac in the dialog that opens.

    2. From the list of groups on the left side of the Contacts window, select All On My Mac. If that group doesn't exist or is empty, skip this step. Otherwise, from the menu bar, select

    File Export Export vCard

    Save the exported contacts to the Desktop.


    3. Quit Contacts. Triple-click the text on the line below on this page to select it, then copy it to the Clipboard (command-C):

    ~/Library/Application Support/AddressBook

    In the Finder, select

    Go Go to Folder

    from the menu bar, paste into the box that opens (command-V), and press return.

    A Finder window will open with a folder selected. Move the selected folder to the Desktop, leaving the window open for now.

    4. Launch Contacts. Your contacts will be gone. If you took Step 2, then double-click the file you created in that step and confirm that you want to import from it. Your contacts will reappear.

    5. Re-enable Contacts in the iCloud preference pane, if you disabled it. Test. If the issue is resolved, delete the AddressBook folder and the vCard file on the Desktop and close the open folder window.

    Otherwise, quit Contacts again and put the AddressBook folder back where it was, overwriting the newer one that will have been created in its place. Post your results.

  • Linc Davis Level 10 Level 10 (107,465 points)
    Currently Being Moderated
    Jul 20, 2013 8:55 PM (in response to sherrera)

    Does it stop responding when the database is empty, or contains only a test contact?

  • Linc Davis Level 10 Level 10 (107,465 points)
    Currently Being Moderated
    Jul 20, 2013 10:06 PM (in response to sherrera)

    Well done.


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