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ipod touch frozen at apple logo

108 Views 1 Reply Latest reply: Jul 21, 2013 3:10 AM by lllaass RSS
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Jul 20, 2013 9:51 PM

My iPod touch is frozen at the Apple logo.  I've tried doing a hard reset - several times.  Nothing seems to be working.  I tried to connect to iTunes but was told that I would first need to enter the passcode.  I can't enter the passcode because the device is frozen at the Apple logo.  Options or ideas?

iPod touch, iOS 6.1.4


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