5 Replies Latest reply: Jul 21, 2013 8:01 AM by John Galt
grneyes1234 Level 1 Level 1 (0 points)

I updated my macbook from Snow Leopard to Mountain Lion and nothing seems to be working right. Here is just a few things I have noticed...

  1. Battery life *****. It drains really fast. Almost as fast as my iPhone 4s
  2. Start up (sometimes up to 2-3 mins)
  3. shut down (sometimes up to 5 mins)
  4. Now all of the sudden my mouse is uncontrollable almost 75 percent of the day. It's like I have not control what so ever, and it clicks and opens everything.


I have read somewhere that its from dirty hands. Not true I'm really OCD and never use with dirty hands. Battery seems fine as well. I took the back off and looked. I don't know what to do. I'm thinking of trying to go back to Snow Leopard, but don't know how. My macbook is only a late 2009 model the white 13 inch, so it can't be because it's old. If anyone can help me solve my issues that would be great because I like Lion, but this is getting really frustrating. I'm taking online classes and it takes me all day to do my assignments. I feel like I'm on a PC again. I would try and look for more help myself but I cant control my mouse long enough to do anything, and iphone battery want stay charged long enough either . Took me for ever to get this typed. I don't know a whole lot about computers either so I'll need dummy instructions if you can help. That's another reason I'm a Mac, because it's suppose to be simple.

  • 1. Re: Since Mountain Lion update nothing is right. Please Help!!!
    John Galt Level 8 Level 8 (36,345 points)

    Upgrading from Snow Leopard to Mountain Lion is a big leap. Many third party apps and system modifications that were written for Snow Leopard will not work, or will burden your Mac resulting in the problems you describe.


    What you are experiencing is not normal. You need to identify every third party system modification you installed and either remove or update each one to a Mountain Lion - compatible version in accordance with their respective developer's instructions. It's also possible that your hard disk is failing, so be sure you have adequate backups.


    To help determine what may be the culprit, download and run EtreCheck according to the following instructions:


    Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:




    Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:

    Screen Shot 2013-03-26 at 2.26.25 PM.png

    Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.


    It will take a moment to run as it collects its data.


    Copy and paste its output in a reply.


    Do not be concerned about anything that says "Problem" or "failed".


    EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.


    When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.


    Though Mountain Lion will run with a minimum 2 GB memory, it really needs at least 4 GB to run acceptably well, and more is always better. Your MacBook can address as much as 8 GB, a very comfortable amount for Mountain Lion. Purchase memory from OWC / MacSales or Crucial.


    Insufficient memory is not likely to be the sole cause of the problems you describe though.


    I have read somewhere that its from dirty hands.


    What? No. If your trackpad is not working properly, your battery may be so old that it's failing in a manner that causes it to swell and exert pressure on the trackpad from beneath. If you suspect that is happening, you need to replace the battery immediately before any permanent damage occurs. Draining as rapidly as you describe may be a clue.

  • 2. Re: Since Mountain Lion update nothing is right. Please Help!!!
    grneyes1234 Level 1 Level 1 (0 points)

    This is what results were.



    Hardware Information:

              MacBook (13-inch, Late 2009)

              MacBook - model: MacBook6,1

              1 2.26 GHz Intel Core 2 Duo CPU: 2 cores

              2 GB RAM


    Video Information:

              NVIDIA GeForce 9400M - VRAM: 256 MB


    System Software:

              OS X 10.8.4 (12E55) - Uptime: 0 days 1:42:59


    Disk Information:

              TOSHIBA MK2555GSXF disk0 : (250.06 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 249.2 GB (205.91 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB


              MATSHITADVD-R   UJ-898 


    USB Information:

              Apple Inc. Built-in iSight



              Apple Inc. Apple Internal Keyboard / Trackpad


              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller


    FireWire Information:


    Thunderbolt Information:


    Kernel Extensions:


    Problem System Launch Daemons:


    Problem System Launch Agents:


    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.trusteer.rooks.rooksd.plist


    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.brother.LOGINserver.plist

              [loaded] com.conduit.loader.agent.plist

              [loaded] com.trusteer.rapport.rapportd.plist


    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.google.keystone.agent.plist


    User Login Items:



    3rd Party Preference Panes:

              Flash Player




    Internet Plug-ins:


              Flash Player.plugin


              Google Earth Web Plug-in.plugin




              QuickTime Plugin.plugin


    User Internet Plug-ins:


    Bad Fonts:



    Top Processes by CPU:

                   8%          WebProcess

                   5%          WindowServer

                   3%          EtreCheck

                   2%          hidd

                   1%          Safari

                   0%          ps

                   0%          mds

                   0%          fontd

                   0%          SystemUIServer

                   0%          rapportd


    Top Processes by Memory:

              446 MB             WebProcess

              135 MB             Safari

              47 MB              WindowServer

              39 MB              mds

              31 MB              rapportd

              31 MB              Dock

              25 MB              SystemUIServer

              23 MB              loginwindow

              23 MB              Finder

              18 MB              PluginProcess


    Virtual Memory Statistics

              38 MB              Free RAM

              758 MB             Active RAM

              719 MB             Inactive RAM

              275 MB             Wired RAM

              286 MB             Page-ins

              0 B                Page-outs

  • 3. Re: Since Mountain Lion update nothing is right. Please Help!!!
    Dhe3raj Level 1 Level 1 (0 points)

    u need to upgrade ur ram friend

  • 4. Re: Since Mountain Lion update nothing is right. Please Help!!!
    thomas_r. Level 7 Level 7 (27,925 points)

    You're running Trusteer Rapport, and though I have to admit that I haven't tested it, it sounds like unnecessary software to me. You don't need that kind of thing normally to keep your Mac secure. Keeping your system up-to-date and taking a few precautions is enough to keep you safe. (See my Mac Malware Guide.)


    Similarly, you've got iAntivirus, which is really, really bad anti-virus software. Not only are its definitions not very good at catching Mac malware in the first place, but it has no capability to update its definitions outside of infrequent application updates. Delete it. (However, this is not likely to be causing your problems.)


    At the time you ran etrecheck, there's no indication that you have memory issues. However, it looks like it may have been run fairly soon after startup, so that's not really a fair indicator. Run it again after your machine has been up and running for a while, and compare the page-ins and page-outs (the last two numbers). As a general rule of thumb, the closer page-outs is to the value of page-ins, the worse you need more RAM. (If page-outs is actually bigger, you need more RAM very, very badly!) 2 GB of RAM is not ideal for Mountain Lion, so this could be a part of your problem.


    For more performance-related troubleshooting, see my Mac Performance Guide.


    Finally, regarding the trackpad, there are many possible explanations. Dirt is one, water damage another (if you have cleaned it with too wet a cloth, for example). I've seen reports that third-party (ie, not made by Apple) power cords can cause such problems. But, given the fact that you say you're also having battery issues, my suspicion would be that the battery may be swelling, putting pressure on the underside of the trackpad. You should get that checked out ASAP. Make an appointment at the Genius Bar at your nearest Apple Store and take the machine for them to examine. If you don't have an Apple Store nearby, call Apple's phone support.

  • 5. Re: Since Mountain Lion update nothing is right. Please Help!!!
    John Galt Level 8 Level 8 (36,345 points)

    Thanks. The majority of reports on this site regarding poor Mac performance are due to poorly implemented third-party system modifications, and most of them are directly attributable to ill-conceived "anti-virus" software. There are many complaints regarding Trusteer Rapport in particular, and as Mr. Reed notes iAntivirus by Norton is utterly useless. A Mac with only 2 GB RAM will quickly be hobbled running such junk.


    Get rid of them and let your Mac work the way it's designed to work. More memory is likely to help, and is the least expensive way to prolong the economic life of any Mac. Buy from OWC or Crucial.


    Regarding the trackpad read: Portables and Magic Trackpad: Jumpy or erratic trackpad operation