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aperture app not opening

390 Views 7 Replies Latest reply: Jul 21, 2013 6:59 AM by léonie RSS
lost_in_aperture Calculating status...
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Jul 21, 2013 6:04 AM

I'm not able to open aperture app on my macbook pro after upgrading to mountain lion.. When I try to open it, it askes for serial number, however, when it rejects it. Please advice. I have aperture 2.1.4. Please advice. I'm desperate..

MacBook Pro, OS X Mountain Lion (10.8.4)
  • Allan Eckert Level 8 Level 8 (39,370 points)
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    Jul 21, 2013 6:08 AM (in response to lost_in_aperture)

    Upgrade Aperture to 3.4.5

     

    Aperture 2 does play nice with Mountain Lion

     

    Allan

  • léonie Level 8 Level 8 (46,405 points)
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    Jul 21, 2013 6:18 AM (in response to lost_in_aperture)

    when it rejects it. Please advice. I have aperture 2.1.4. Please advice.

    Is your Aperture 2 an upgrade from Aperture 1? Then you will need to enter the Aperture 1 serial number as well.

     

    Make sure, you enter the serial number from an administrator account.

    And check, if you read all letters correctly, some letters like "1" and "I", or "O" and "0" can easily be confused.

     

    See these support articles:

    Troubleshooting Professional Application Serial Numbers

     

    Pro Application Replacement Serial Numbers

     

     

    You may still have an old file "ProAppsSystemID" in your System Library, that cannot be replaced:

     

    • Quit Aperture.
    • Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    • Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    • Reenter your serial number, hopefully for the last time.

     

     

    Sometimes Aperture will write this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp

     

    Use the Finder's "Go" menu

     

         Go > Got to folder    and  enter /tmp into the textfield. If you see ProAppsSystemID there, move it to its proper location in /Library/Application Support/ProApps.

     

     

    Aperture must be running, and you will have to wait a few minutes to be seeing the file appearing the /tmp directory.

     

    Regards

    Léonie

  • Allan Eckert Level 8 Level 8 (39,370 points)
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    Jul 21, 2013 6:19 AM (in response to lost_in_aperture)

    Yes. You have to purchase the upgrade

     

    Yes. Your library will be upgrade for the new Aperture so backup first.

     

    Allan

  • léonie Level 8 Level 8 (46,405 points)
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    Jul 21, 2013 6:26 AM (in response to lost_in_aperture)
    ? Could it affect my library? j

     

    Aperture 2 und 3 libraries differ considerably. The upgrade will have to rebuild your Aperture libray to upgrade it for Aperture 3.

    See the Release Notes:  and scroll down to "a note on upgrading ...".

    It is strongly recommended to run the First Aid Tools to rebuild your Aperture library before upgrading to Aperture 3. So try to solve the serial number problem before upgrading. It would be safer.

  • léonie Level 8 Level 8 (46,405 points)
    Currently Being Moderated
    Jul 21, 2013 6:59 AM (in response to lost_in_aperture)

    When you buy the upgrade from the App Store, you will see it in the "Purchased" tab of the App Store, when you sign in with the Apple ID you used to buy it. You can simply download it on all compatible Apple Computers you own or control. The licence does not restrict the number of installations, as long as it is for private purposes.

     

    See the Tech Specs to see, if your Macs are compatible: http://www.apple.com/aperture/specs/

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