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QuickTime Player quits when opening a file

5565 Views 123 Replies Latest reply: Sep 30, 2013 1:25 AM by Alvin Koh RSS
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kingfisher500 Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 20, 2013 7:41 AM

QuickTime Player quits when attempting to open a file. The Crash Log shows the following in part:

 

Process:    QuickTime Player [540]
Path:        /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Identifier:  com.apple.QuickTimePlayerX
Version:    10.2 (603.17)
Build Info:  QuickTimePlayerX-603017000000000~5
Code Type:  X86-64 (Native)

Parent Process:  launchd [162]

User ID:    501

 

Date/Time:  2013-07-20 10:31:38.622 -0400
OS Version:  Mac OS X 10.8.4 (12E55)

Report Version:  10

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

 

DVD Player also quits when attempting to open a file.  The Crash Log shows the following in part:

 

Process:    DVD Player [314]
Path:        /Applications/DVD Player.app/Contents/MacOS/DVD Player
Identifier:  com.apple.DVDPlayer
Version:    5.6 (5500.38.2)
Build Info:  DVDPlayer-5500038002000000~1
Code Type:  X86 (Native)

Parent Process:  launchd [171]

User ID:    501

 

Date/Time:  2013-07-19 09:56:55.366 -0400
OS Version:  Mac OS X 10.8.4 (12E55)

Report Version:  10

 

Interval Since Last Report:      3038 sec
Crashes Since Last Report:      8

Per-App Interval Since Last Report:  9 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                  8D3C91BC-77F9-A4C3-FC77-69CA42164005

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

 

Both of these problems began a few days ago.

iMac (24-inch Early 2009), OS X Mountain Lion (10.8.4)
  • Eric Root Level 6 Level 6 (14,010 points)
    Currently Being Moderated
    Jul 20, 2013 11:05 AM (in response to kingfisher500)

    Do you have a backup you can try to restore the applications from?

     

    Quit the application.

     

    You will be looking for these two .plists.

     

    com.apple.quicktimeplayer.plist

     

    com.apple.iDVD.plist


     

    You need to look in your user Library/Preferences for the .plists. Hold down the option key while using the Finder Go To Folder command. Enter ~/Library/Preferences.

    Move the .plists to your desktop.

     

    Open the applications and test. If they works okay, delete the plists from the desktop.

     

    If the applications are the same, return the .plists to where you got them from, overwriting the newer ones.

     

    If you prefer to make your user library permanently visible, use the Terminal command found below.

     

    Show User Library

     

    You might want to bookmark the command. I had to use it again after I installed 10.8.4. I have also been informed that if you drag the user library to Finder it will remain visible.

  • Eric Root Level 6 Level 6 (14,010 points)
    Currently Being Moderated
    Jul 20, 2013 11:09 AM (in response to kingfisher500)

    I was updating my previous post while you posted. Sometimes deleting the .plist fixes crashing.

     

    If you restore everything, you'd be restoring the problem most likely.

     

    If the above doesn't work.

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac

  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Jul 20, 2013 2:34 PM (in response to kingfisher500)

    Please post a complete crash report for QuickTime Player.

  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Jul 21, 2013 9:26 AM (in response to kingfisher500)

    Back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Jul 28, 2013 1:45 PM (in response to kingfisher500)

    Are you quite sure that you had the same problem in safe mode? If so, please so as follows.

     

    Triple-click anywhere in the line below on this page to select it:

    { crontab -l; ls -1A {,/}L*/{Ad,Compon,Fram,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}*; } 2> /dev/null | open -f -a TextEdit

      

    Copy the selected text to the Clipboard (command-C).

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window (command-V).

     

    A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. The title of the window doesn't matter, and you don't need to post that.

     

    If any personal information appears in the output, anonymize before posting, but don’t remove the context.

  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Jul 29, 2013 8:21 AM (in response to kingfisher500)

    Back up all data.

    Triple-click the line below on this page to select it:

    /Library/QuickTime


    Right-click or control-click the highlighted line and select

    Services Open

    from the contextual menu.* A folder should open. Quit the application if it's running. Move the following items from the open folder to the Desktop, leaving the window open:

    Sonix SN9C102 PCCam.component

    Sonix SN9C102 WebCam.component

    Sonix SN9C102p WebCam.component

    Relaunch the application and test. If there's no change, quit again and put each item you moved back where it was.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

      

    Please don't post any more crash reports. If you get another crash, just say so.

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