Skip navigation

Why is ATH.exe using 50% of my CPU?

116540 Views 283 Replies Latest reply: Oct 24, 2013 3:11 PM by topedia RSS Branched to a new discussion.
  • yraegel Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 9, 2013 7:00 PM (in response to RRRdddBBB)

    I'm all for being fair. I did in fact open a case on this. As always, I was told to go through the standard troubleshooting script for iTunes. Uninstall the app, clean up your hard drive, remove every shred of Apple programs, reboot, reinstall, and experience the problem all over again. Ultimately they could do or offer nothing. I even spoke with a "Genius" to no avail. Apple is not going to fix this.

     

    Case closed

     

    Wifi sync stopped working. AppleMobnileDeviceService.exe*32 and ATH.exe*32 run at 25% CPU each.

    Closed: Saturday, October 6, 2012

     

    **For the record I began experiencing the problem in December, 2011**

     

    Message was edited by: yraegel

     

    <Edited by Host>

  • Moritz Gutjahr Calculating status...
    Currently Being Moderated
    Jul 12, 2013 6:14 PM (in response to Phreddo)

    I can't believe I'm still dealing with this crap. This bug has been around so long that I forgot about it and accidently enabled WiFi sync again. I was wondering what was hogging my CPU.

     

    Same old bug... Essentially, for all intents and purposes, WIFI sync is broken.

     

    Seriously Apple, isn't this important to you?

  • N9Dave Calculating status...
    Currently Being Moderated
    Jul 17, 2013 2:22 AM (in response to Phreddo)

    I've been having this problem for a year now, even with the buying of a new faster PC the same ATH.exe takes 25% each copy of the exe that you use, two devices, two ATH.exe, and it's slowing my cpu to incomprehensible proportions and I can't do anything, except turn the **** thing off.

     

    Please Apple, sort this out, as it's such a handy tool.

  • enorl76 Calculating status...
    Currently Being Moderated
    Jul 19, 2013 11:51 AM (in response to Phreddo)

    So I'm going to post here ATH using >40% CPU continuously. Everytime.  Until you fix it, Apple.

     

    This should keep this discussion HOT and ACTIVE.  Everybody here having this problem should do the same.

     

    When the thread gets CLOSED, we will start a new one, just look for "ATH using CPU"

     

    ath 20130719 1444.png

     

    I also see this message has been "branched to a new discussion" with a hyperlink that tells me I'm not authorized to view it.  :-P

  • RRRdddBBB Calculating status...
    Currently Being Moderated
    Jul 19, 2013 12:05 PM (in response to enorl76)

    As I hinted above, us all posting here does help make sure that this topic gets bumped up when people search for the problem, but it doesn't affect Apple at all.

     

    The ONLY way to make Apple spend time on the problem is to constantly call them. As an Apple product owner (otherwise you wouldn't have the issue) there's absolutely nothing wrong with dialing their toll free number for some customer service...

     

    FWIW one of the techs I spoke to admitted she had the very same issue and found it frustrating too. Some cases apparently they can trace to conflicting issues so a call is not necessarily a waste of your time while trying to waste their time.

  • enorl76 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2013 9:20 AM (in response to RRRdddBBB)

    I believe you're right.  We'll have to start sitting on the customer support lines to get any kind of traction on this issue.

     

    Next time it happens, I'll stop working, call in and start complaining over the phone how this is costing ME time as well.

     

    Then again, its just iTunes, and I can live outside of the Apple ecosystem.

  • davidm_uk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2013 10:33 AM (in response to enorl76)

    I agree - Apple clearly aren't going to fix this as a result of our posts here. I think there are two things that can be done that might help us:

     

    1. Apple need customer support calls (which unfortunately is likely to take lots of time from those calling - I guarantee we'll be asked to uninstall and reinstall software and possibly even reset/wipe iDevices before Apple investigate further).

     

    2. This problem needs to be featured in 'the press', e.g. on The Register.

     

    I've been on the Apple/Android fence for a long time (I currently use a Samsung Galaxy S3 and a 3rd Gen iPad), but "little" irritations like this decrease the chances that I will buy an Apple device again.

  • yraegel Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 20, 2013 11:00 AM (in response to davidm_uk)

    If you're willing to uninstall, clean your HDD, then reinstall, then call Apple. You're not going to get a better answer from them. They're going to give that default answer immediately so expect to be making multiple calls.

     

    <Edited By Host>

  • RRRdddBBB Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2013 12:55 PM (in response to yraegel)

    Have you bothered to try and call? They sure didn't suggest I wipe my hard drive and reinstall everything on it or my iDevices.

     

    One pc they did find a conflict with something and they suggested a work-around which solved the issue.

     

    The thing is if they get more calls they get a wider range of people experiencing issues, they would have a better idea what is causing this.

     

    Or you can just be negative and prefer to just complain here which will NEVER get their attention as it is NOT an official Apple support forum.

  • yraegel Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 20, 2013 7:18 PM (in response to RRRdddBBB)

    Of course I have called in and I am not saying you have to wipe your hard drive. Perhaps you should read the whole thread. I opened a case with Apple and followed their standard instructions located here:

     

    http://support.apple.com/kb/HT1923

     

    The article tells you how to remove all Apple components from your hard drive, not wipe it clean. Be real.

     

    Here is the case I had with them:358450263. It was closed October 6th, 2012.

     

    I spoke with a "Genius" and checked every workaround, post, forum, Google, Bing, etc.

     

    If you are saying they corrected the problem, then come out and state it instead of criticizing people who are trying to get a legitimate issue corrected.

     

    Your post is ridiculous.

  • RRRdddBBB Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2013 8:41 PM (in response to yraegel)

    Maybe YOU are the one who should read the entire thread. I've posted in here numerous times. I've posted how I've solved the issue on one pc (because I know you're too lazy to go back and read I'll tell you it involves creating a task to run at scheduled intervals to stop and restart ATH).

     

    Maybe you should also use clearer language. Wiping usually infers exactly that. Erasing everything.

     

    And yes, learn to read, as I stated above on one of my pc's they DID solve my issue. Other ones still have it. But I'm unclear what your goal is here. If you believe there is no resolution for anyone and you're so dissatisfied with Apple, then why bother to come ack here and post?

     

    But for the majority who still mistakenly believe Apple reads here, my advice above might work for some. It stands a lot better chance than YOUR advice, which is apparently to act like a 5 year old and throw a tantrum because they didn't solve your issue.

     

    Grow up already.

     

    Btw, you can answer all you want, I've unsubscribed from this thread as this has now sunk to a level below which will simply get this thread locked and deleted.

  • yraegel Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 20, 2013 9:08 PM (in response to RRRdddBBB)

    Thanks for offering great value to this thread.

  • enorl76 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 21, 2013 8:47 PM (in response to RRRdddBBB)

    RRRdddBBB wrote:

     

    I've posted in here numerous times. I've posted how I've solved the issue on one pc (because I know you're too lazy to go back and read I'll tell you it involves creating a task to run at scheduled intervals to stop and restart ATH).

    That is not solving the issue, that is a workaround for an issue that should never occur in the first place.  I'm an application developer, when my app starts sucking down 100% of a cpu core, there's something wrong.  Bad code.  A runaway for(;;) loop in a state that has no exits. 

     

    In addition, RRRdddBBB, your general attitude stinks. 

  • gwesleyr Calculating status...
    Currently Being Moderated
    Aug 2, 2013 5:52 AM (in response to Marc Sabatella)

    FWIW, I've had ATH.exe at 100% nearly constantly for almost a year.  Running iTunes on a WIN7 Ultimate VM hosted on ESXi, just recently upgraded to 5.0.  The server is locked up in a basement utility room, 3 flights of stairs from my office - not a convenient place to plug in my iPad to sync.  Not that it ever worked very well, so when I recently got a MBP, I disabled wireless sync - and haven't had the problem since.  It's been almost a week, and the problem would typically pop up within minutes of a reboot.

  • phellmon Calculating status...
    Currently Being Moderated
    Aug 7, 2013 6:01 PM (in response to gwesleyr)

    I have been able to resolve this by checking the settings in my Windows Firewall in Windows 7:

     

    Control Panel - Administrative Tools - Windows Firewall with Advanced Security

     

    Under Inbound Rules: create a new entry and allow iTunes to connect.

     

    That fixed it for me.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (18)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.