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Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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Q: MacBook Pro 2011 17" hard freeze

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  • by Karl Ihrig,

    Karl Ihrig Karl Ihrig Jul 20, 2013 4:05 PM in response to saramwrap
    Level 1 (0 points)
    Jul 20, 2013 4:05 PM in response to saramwrap

    Thank you so much saramwrap!  If my 4th logic board goes out after 90 day repair warranty, I will definitely try your tip.  So far my 4th logic board in my i7 2011 Macbook Pro 15" has been working for a few days.  I think I earlier mistook swapping after filling memory with a freeze.
    I ended up buying a Mac Mini with an i7 and a MB Air to get computers without dedicated GPU's. 

  • by smart_star,

    smart_star smart_star Jul 22, 2013 1:42 AM in response to Karl Ihrig
    Level 1 (0 points)
    Jul 22, 2013 1:42 AM in response to Karl Ihrig

    I have got the same problem since one week. I own a MBP 17 i7 2,2Ghz Quad Early 2011.

    It has been started wit the behavior described in the thread here:

    https://discussions.apple.com/thread/4766577

     

    Then it ends up that the Mac always starts into a blue sreen or the white screen. Even when I start from an Mountain Lion USB stick. Also the fans start spinning.

     

    I tried the following:

     

    cd ~/DisabledExtensions

    sudo mv ATIRadeonX2000.kext /System/Library/Extensions

    sudo touch /System/Library/Extensions

     

     

    That works for me. I can start and work with the integrated graphic card. Sometimes after a shutdown you need to run the NVRAM reset before it starts successfully.

     

    Now its for sure, the ATI GPU is broken.

    Apples says this is an unknown problem and they dont want to help me!

     

    I live in Düssledorf, I will have to go to the Apple Store in Cologne then. As member hnrk mentioned

    "I've been to an Apple Store here in Cologne, Germany today, they only offered a repair for 410 Euro + 19% VAT = 487,90 Euro "

    I hope that is still the current price for an logicboard replacement.

  • by Aiwey,

    Aiwey Aiwey Jul 24, 2013 12:06 PM in response to Retrospek
    Level 1 (5 points)
    Jul 24, 2013 12:06 PM in response to Retrospek

    What happend finally with your MBP ?

  • by Aiwey,

    Aiwey Aiwey Jul 24, 2013 12:33 PM in response to gabeo
    Level 1 (5 points)
    Jul 24, 2013 12:33 PM in response to gabeo

    Did you resolved this issued?

    I got the same problem.

  • by Chris Dolan,

    Chris Dolan Chris Dolan Jul 26, 2013 5:51 PM in response to Rensoom
    Level 1 (5 points)
    Jul 26, 2013 5:51 PM in response to Rensoom

    Well I finally got hit with this bug and wrote Apple through their feedback form, but I honestly expect nothing from Apple. I am so frustrated as to why I always have problems with Apple laptops. This is my 4th (2 original MacBooks with the sudden shutdown, 1 original MacBook Pro that went through 2 batteries, a keyboard and a logic board due to graphics failure, and now this) and I can't get a good product out of them. It's sad to see my friends ancient Dell still in use by it's now second owner and I can't keep a more expensive product alive due to an apparent harware defect. This MacBook sat in the same spot for 99% of it's life and looks the same as it did since I bought it. Just the other day I started to freeze randomly and either experience a blue striped screen or a blank screen. I finally was able to backup my MacBook through recovery (making an image) after my 3rd try. If I can't get Apple to fix this out of Warranty, I honestly am out of reasons as to buy Apple laptops. I don't understand! It's always a hardware problem.

     

    I understand things happen, and you may get a bad "apple" and your out of luck - but seriously...

  • by celatino,

    celatino celatino Jul 30, 2013 8:44 AM in response to Rensoom
    Level 1 (0 points)
    Jul 30, 2013 8:44 AM in response to Rensoom

    This is ridicoulous! If everyone supposedly filled that feedback link then why hasn't apple acted? They Should recall, I have the same issue 2011 2.2 GHz Intel Core i7 Amd 1gb gddr5 Paid over 2k. My Warranty Just finished the 1yr 3 months ago. Makes me feel as if they set as up with some timer and have our computers not work once out of warranty. If nothing Gets Done I will be following up with a Youtube Video Addressing the issue, I have Thousands of Subscribers with miillions of views on my channel. So if they are waiting for this to go VIRAL, I can help in that Department! Sorry for the Rant, I just feel if we pay for someting that EXPENSIVE it should last longer then 1yr and 3 months (in my Case) My wifes 6 year old laptop still works Paid 400 for it... If a recall is not instated I will continue on with a video, as much as I love Apple and thier products, they cannot leaves us hanging like this!

     


     

    <Edited By Host>

  • by Aiwey,

    Aiwey Aiwey Jul 30, 2013 10:30 AM in response to celatino
    Level 1 (5 points)
    Jul 30, 2013 10:30 AM in response to celatino

    I'll do the same here in Mexico.

    I got the same problem with my MBP 2011, 15".

    my warranty just finisched 2 years ago.

    This is my channel.

    http://www.youtube.com/user/Aiwey

    I'm working in that video...

  • by VincentLvq,

    VincentLvq VincentLvq Jul 30, 2013 12:32 PM in response to saramwrap
    Level 1 (0 points)
    Jul 30, 2013 12:32 PM in response to saramwrap

    Hi,

     

    I bought my Early-2011 MBP with ATI Radeon 6750M, two years and three months ago.

     

    I've got the same problem : it's impossible for me to boot the computer without disabling the extensions.

     

    I'll get my computer back at the Apple Store tomorrow, but I'm pretty sure that they'll ask for a replacement of the motherboard (more than 400 euros).

     

    I'll let you know about that!

  • by BiggAW,

    BiggAW BiggAW Jul 30, 2013 6:54 PM in response to celatino
    Level 1 (20 points)
    Jul 30, 2013 6:54 PM in response to celatino

    Video is a good idea. Maybe we could all coordinate to submit it to Engadget or MR on the same day? Also, if someone has the skills and desire, an autotuned song about our computers dying with synced visuals of the various awful screens that come up as a result would be f'ing hilarious.

  • by Aiwey,

    Aiwey Aiwey Jul 30, 2013 6:59 PM in response to BiggAW
    Level 1 (5 points)
    Jul 30, 2013 6:59 PM in response to BiggAW

    Lets do it.

  • by Chris Dolan,

    Chris Dolan Chris Dolan Jul 30, 2013 7:37 PM in response to Rensoom
    Level 1 (5 points)
    Jul 30, 2013 7:37 PM in response to Rensoom

    What is weird is after several days of issues in Windows, Mac OS and in Recovery trying to make a backup (which resulted in lines on the screens and eventually a lockup each time) - I finally made it through a full backup and haven't had a problem since. Strange? I ran GPU stress tests and it worked fine. Nothing has changed though! It's probably waiting on me to be doing something important before showing itself again.

     

    Now, question - anybody tried using the AHT DVD? I have a mint AHT DVD and when I startup holding down D it spins up and down, up and down and never does anything. If I put in the DVD in when Mac OS is loaded, the DVD spins up and down and spits out. My DVD player works because the restore DVD works, and the DVD that has the AHT mounts on another Mac, so it's not the DVD or the reader - I am confused...

  • by saramwrap,

    saramwrap saramwrap Jul 31, 2013 8:32 AM in response to Rensoom
    Level 1 (0 points)
    Jul 31, 2013 8:32 AM in response to Rensoom

    Well, my posts attempting to gather coherent, organized information about the issues we're facing were deleted because I "posted a poll or petition" - I hadn't interpreted my info-gathering as a ToS violation of that nature, but I can understand how someone else might see it that way.  Before the posts were pulled, though, I did get 30 responses, which were pretty interesting.  Obviously, n=30 isn't a large enough sample to draw any significant conclusions, but it's a snapshot of what we've been discussing in these threads.  No huge surprises, but seeing the information all together has helped me wrap my brain around what people are experiencing with a few more facts at hand.

     

    All of the early 2011 models are represented in the sample.  No combination of 15"/17" processors and 6490M/6750M GPUs appeared to be spared issues with graphics/display - but the 13" models that only have the Intel GPU are doing alright.  There are also no obvious correlations with OS - people are having issues under 10.6, 10.7, and 10.8.  At this point, I really have a hard time imagining we're dealing with a software or firmware issue given that people are having problems regardless of whether they're running a clean install of the earliest OS and firmware from the restore disks... or the latest OS and firmware updates.  People bring this idea up now and again as an alternative to a hardware issue (and it's a nice thought, as Apple could fix software/firmware without a recall or repairs), but I can't see how it would make sense given the data.

     

    Failures seemed to occur anywhere from soon after purchase to over two years after purchase, though the bulk of these responses were about computers that began having issues after 16-24+ months.  It is interesting that so many units have had a significant delay in the onset of their problems, which would point to something in the hardware that degrades after substantial usage (could be something affected by heat, vibrations, or other effects of daily use).  This supports the popular notion of an issue with the thermal paste, which does degrade over time.  Even the fanciest thermal paste is often recommended to be re-applied every couple of years.  But it's not the only option - there are plenty of parts and connections on a logic board that could be the culprit.

     

    I'd love to find a way to continue to gather data in an organized fashion, but obviously I will be unable to do that here.  Perhaps if the story goes viral, that will introduce new opportunities to collect information.  I'd like to imagine that Apple is gathering data, too... but sporadic feedback submissions are unlikely to have the organization or impact of a concise dataset. 

  • by smart_star,

    smart_star smart_star Jul 31, 2013 9:34 AM in response to saramwrap
    Level 1 (0 points)
    Jul 31, 2013 9:34 AM in response to saramwrap

    saramwrap wrote:

     

    I'd love to find a way to continue to gather data in an organized fashion, but obviously I will be unable to do that here.  Perhaps if the story goes viral, that will introduce new opportunities to collect information.  I'd like to imagine that Apple is gathering data, too... but sporadic feedback submissions are unlikely to have the organization or impact of a concise dataset. 

     

    There are many other channels than this. Facebook, Twitter.

    I really appreciate your approach. I also filled the form. 30 people in 2 days!

     

     

     

    saramwrap wrote:

     

    Failures seemed to occur anywhere from soon after purchase to over two years after purchase, though the bulk of these responses were about computers that began having issues after 16-24+ months.  It is interesting that so many units have had a significant delay in the onset of their problems, which would point to something in the hardware that degrades after substantial usage (could be something affected by heat, vibrations, or other effects of daily use).  This supports the popular notion of an issue with the thermal paste, which does degrade over time.  Even the fanciest thermal paste is often recommended to be re-applied every couple of years.  But it's not the only option - there are plenty of parts and connections on a logic board that could be the culprit.

     

     

    This is my first Macbook. I spent 2500 Euro for that and then it breaks the GPU after 2 years & 3 month.

    To see this is probably a hardware issue and so many other people are affected gets me to the point to never buy again an Apple product.

  • by saramwrap,

    saramwrap saramwrap Jul 31, 2013 11:05 AM in response to smart_star
    Level 1 (0 points)
    Jul 31, 2013 11:05 AM in response to smart_star

    smart_star wrote:

     

    There are many other channels than this. Facebook, Twitter.

    I really appreciate your approach. I also filled the form. 30 people in 2 days!

     

    There are definitely other channels where data can be gathered - but the users here are who I really want to interrogate! 

     

    None of my immediate acquaintances own an affected product, and I don't have the clout (or Klout) to raise further interest in our plight.  But if this problem goes viral... perhaps we can increase the data collection more easily.  If I could get 30 responses in less than 24 hours, I'm certain I could get a statistically  significant sample over a longer period of time.  We're never going to know how many products are affected, but at least we could make increasingly informed observations and conclusions about the ones that are.  The survey is still open, if anyone wants to advertise it elsewhere.

     

    This is my first Macbook. I spent 2500 Euro for that and then it breaks the GPU after 2 years & 3 month.

    To see this is probably a hardware issue and so many other people are affected gets me to the point to never buy again an Apple product.

     

    I completely understand your frustration, and I think many people involved in these threads share your concerns about what this says for Apple's quality, reliability, and customer service.  Nearly every Apple laptop line has had some issues, some more widespread than others. 

     

    I've owned a lot of different Apple products since I started using them in 1990, and some have lasted seemingly forever - I have a PowerBook G4 from 2001 that still boots happily into Mac OS X 10.4.  My 2006 and 2010 MacBook Pro laptops at work are also still functioning well.  Meanwhile, I've also had two Mac Minis fail just after their warranties expired, and a 2006 MacBook that has had a whole host of issues.  Some of my products have been winners, others losers. 

     

    Ironically, I spoke with some of the system admins at work who have managed hundreds of Apple laptops over the last decade - and they identified the 2011 MacBook Pros as some of the least problematic machines they've administered!  So while we are experiencing these ridiculous issues, there are undoubtedly plenty of wholly satisfied 2011 MacBook Pro owners out there.

  • by Aiwey,

    Aiwey Aiwey Jul 31, 2013 1:50 PM in response to saramwrap
    Level 1 (5 points)
    Jul 31, 2013 1:50 PM in response to saramwrap

    I also filled the form. I´d your story goes viral.

    An unsatisfied 2011 MacBook Pro owner HERE!

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