Currently Being ModeratedJul 18, 2013 4:41 AM (in response to jportnoy)
One thing I notice is that the problem disaper when the Macbook is some time on and gets warmer (specially near the charger)
Today I called th supor, they made me reboot several times and than sent me to the assistance, I should be going there tomorrow.
Currently Being ModeratedJul 18, 2013 6:37 AM (in response to Herbert_Lima)
I posted earlier about having the same issue as the screen blacked out about 3 times in 5 days of use. I have been using the laptop for several additional days now and the problem hasn't reoccurred. Wondering if the problem "solves itself"... similar to how the battery life read low (like 8 hours) for the first couple of days and now reads at 12 hours. Here's hoping I guess...
Currently Being ModeratedJul 18, 2013 8:55 AM (in response to MLeardo)
So I've been having the problem again- chrome doesn't appear to be the issue, as it happens when I have zero applications running. Parallels isn't a constant factor either.
The wake --> don't log in --> sleep --> wake --> login seems to trigger it sometimes though.
Currently Being ModeratedJul 18, 2013 7:43 PM (in response to jportnoy)
I'm having problems as well with this issue, mine is not as reproducable but I have the new maxed out mid-2013 MBA 13". typically it always happens and crashes while I'm presenting in front of a customer. kind of a huge issue for me... espeically while connected to a projector.
is there a fix for this yet (are there people that don't have this issue), in other words, should I get a replacement computer from apple on this or just wait it out for a firmware or software update?
Currently Being ModeratedJul 18, 2013 8:12 PM (in response to gtownblast)
Apple sent me a replacement system and I just finished the data migration. I'll let you know in a couple days if the new system still has the same issues.
Can somebody who has had a replacement system comment on if they're still having the same issue occur?
Currently Being ModeratedJul 18, 2013 8:40 PM (in response to jportnoy)
Does anybody know if this update fixed the problem???
Currently Being ModeratedJul 18, 2013 11:54 PM (in response to jportnoy)
I took mine in to be 'fixed' three times and it didn't make a difference. Apple then finally accepted to replace it with a new one, which worked for for a couple of weeks and then the exact same problem developed.
Hopefully your replacement will be different!
Currently Being ModeratedJul 20, 2013 11:16 AM (in response to stevenh21)
Same with me - I thought it was fixed because it hadn't happened for a while, but then it happened again.
But, got to hand it to Apple! I just checked the voicemail on my home phone - first time in a couple weeks, probably. I had not one but THREE voicemails from an Apple technician calling to help on my issue. The only place I posted about the issue was on this forum, so that's pretty darned nice customer support. I'm a longtime Windows user who has just switched over to Apple, and I've got to say, that's pretty nice.
Currently Being ModeratedJul 20, 2013 2:24 PM (in response to pollyedwards)
I have a 13-inch MacBook Air with 256GB, otherwise standard options, and I've been having this problem of the screen going black since I got the computer almost five weeks ago.
Currently Being ModeratedJul 21, 2013 10:31 PM (in response to jportnoy)
My new MBA 13' is having the same problem. Black screen in the middle of running apps (mostly google Chrome).
What's the fastest way to get it back up and running?
I have an exam in a week and unfortunately, with the exam software required, I can't replace another computer.
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