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ios 6.1.3 WIFI problem

173357 Views 597 Replies Latest reply: Feb 6, 2014 9:28 AM by KJ W RSS Branched to a new discussion.
  • Schummie Calculating status...
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    Jul 22, 2013 3:26 AM (in response to PatricJuel)

    Apple what are you doing !!

    You bring an update on the market and we install this update and now we have a broken Iphone.

    We have a lot of Apple devices in our home, because we all have confidence in your products, but now our confidence is a lot less after this.

    At SAMSUNG, you can expect such things, but not by Apple.

    I am very angry and disappointed that this problem, which is there for almost 2 years and but there is still no
    good solution for it.

    Our daughter is very upset because her expensive earn, Iphone does not working anymore, in the middle off her vacation.




    Sorry for my English, but I'm angry.

  • capo5 Calculating status...
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    Jul 22, 2013 8:45 AM (in response to PatricJuel)

    i feel apple is wrong not just to those of us who have been loyal to them since day 1, but even to those who just became apple users because this isnt our faults nor could we have prevented this problem from happening.. most people have to drive hours just to get to an apple store first off then they want you to pay 200$ for a replacement when its their faults how dare they!!! totally disrespect and its just not cool they need to do betta then what the **** they doing!!!




                                                                                                                                                -DAY1 APPLE USER

  • tbarrack1022 Level 1 Level 1 (115 points)
    Currently Being Moderated
    Jul 22, 2013 8:48 AM (in response to Schummie)

    Thank you for long drawn-out and completely irrrelivant rant, but this is a support community, not a trolling forum, if you would like some help troublshooting your issue, then please tell us what your issue is besides iOS 6.1.3 Wifi problem. and before you go blaming Apple for your current issue, maybe you should have someone help you troubleshoot your device to make sure its not actually something to the effect of operator error. So like i said, if you would like some help troubleshooting the Wifi issue you are having, please provide an accurate description of the issue at hand, as well as some of the symptoms.


         -Thank you,



  • capo5 Level 1 Level 1 (0 points)
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    Jul 22, 2013 8:52 AM (in response to Schummie)


  • capo5 Level 1 Level 1 (0 points)
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    Jul 22, 2013 8:54 AM (in response to kaphinekitty)


  • MarcioV Level 1 Level 1 (0 points)
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    Jul 22, 2013 9:08 AM (in response to tbarrack1022)

    @tbarrack1022: I think it's pretty safe to say that "operator error" doesn't apply in the situation being discussed here where owners of perfectly good phones lose wi-fi after upgrading to the latest iOS version.  There's absolutely nothing they could do to screw up the process under normal circumstances.  Apple *is* at fault, and the users affected by this issue have the right to rant if they wish, because it's now obvious that Apple won't fix the **** problem (just go back to page 1 of this thread and check out when it was created!)


    One more thing: We all know that Apple products are notoriously overpriced, and many people  agree to pay that extra cost because they want the best technology, the easiest-to-use interface, etc.  When the provider of that technology stops supporting some users, and the best advice  one get is "BAKE YOUR PHONE" then it's the beginning of the end.  Is this a rant?  Yes, and after giving Apple thousands of dollars for years, I think I'm entitled to.  There's a small shiny chance that someone over there will read all these posts and feel ashamed, and I'll make sure I'm contributing my part.

  • Cap\'n Poptart Calculating status...
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    Jul 23, 2013 4:13 AM (in response to PatricJuel)

    Extremely disappointed and frustrated. After 28 years of buying Apple products and using them intensively for work and play, this is the first time Apple has truly let me down. I installed the iOS update, and a couple of weeks later, a grey wifi button and the option from Apple to give them $200 to get a phone that was great before the OS update they recommended to me.




    FWIW, I have tried everything in the support doc several times, talked to an Apple support guy, restored my iPhone to new, taken it to the Genius Bar, all with no results. Since the freezer is a temporary fix, really, what's the point? I am considering paying someone to do the reflow. I looked at jailbreaking, but there seems to be no conclusive evidence that that will solve the issue.

  • Schummie Level 1 Level 1 (0 points)
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    Jul 23, 2013 6:46 AM (in response to PatricJuel)

    These are well spoken words, Cap\'n Popart, this feeling I have exactly the same.
    I was the first in our family that began with Apple and many have follow
    my enthusiasm and transferred to Apple products.
    And what do I get as thank , no support from Apple

  • mpolyanskiy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 24, 2013 12:06 PM (in response to PatricJuel)


    WiFi is down again 15 days after I fixed it by baking the phone in the sun. I decided to try the "freezer" method this time (turn off the phone; put it in a ziploc; put in the freezer for ~30 min; wait ~20 min for warm-up; turn on; reset network).  WiFi is back for now...

  • Techie23 Calculating status...
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    Jul 24, 2013 1:05 PM (in response to PatricJuel)

    I know I'm probably the 200th person to complain about this problem but I wanted to add my name to the hat, hoping to raise the number to draw some Apple attention.


    My warranty on my iPhone 4s expired July 14. Five days later, I have a grey WiFi. I restored my phone...didn't help. I reset the network settings and it connected to WiFi...for like 10 minutes. All of a sudden, it can't find any Wifi hotspots. The wheel just spins and spins, but nothing pops up. I switched the on/off button a few times. Still no wifi. I turned off my phone and back on...WiFi button is grey again! On top of all that, my battery life has dropped substantially. I saw my battery drop from 100 to 59 in a span of 2 hours. I mean, what is going on??? Of course, I can't get a replacement because I'm just past warranty! Ugh. This is my 3rd iPhone...every single one had some kind of hardware problem conviently right after the warranty and I had to wait a year to upgrade my phone with AT&T. If this is an update problem, I refuse to buy a new phone. I hope Apple comes up with a fix ASAP or I'll have to switch to another phone.

  • mpolyanskiy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2013 6:53 AM (in response to PatricJuel)

    WiFi is dead again, less than a day after the "freezer" fix

  • HarleyPJones Level 1 Level 1 (0 points)
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    Jul 25, 2013 10:27 AM (in response to Techie23)

    Forget being the 200th person. There are nearly 100,000 posts related to this thread. I have followed every step and just spent an hour on the phone with Apple tech support. The end result? My iPad, which functioned properly before the software upgrade, can no longer connect to WIFI, and my only option is... drumroll, please... to purchase a new iPad.


    Apple should be ashamed. They created a software upgrade that, in my case, disabled by device's ability to use WIFI. Judging by the 100k posts, I’d say it’s not a “rare” problem. It sure smells like an intentional flaw created to drive consumers to buy new devices. This has left a VERY bitter taste in my mouth and I now look at the Apple company very differently.

  • HarleyPJones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2013 10:28 AM (in response to Schummie)

    Ditto! I bought iPads for everyone in my company! I so disenchanted with Apple.

  • HarleyPJones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2013 10:30 AM (in response to capo5)

    Amen! It's not painful until it impacts YOUR pocket.

  • HarleyPJones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2013 10:37 AM (in response to tbarrack1022)

    What an impressive lack of empathy you display.

    May the fleas of a thousand camels infest your armpits.

    And, last but not least -- and certainly not worst -- may your WIFI go grey and may you be forced to shell out your hard-earned money to buy a new device.


    Everything is not a simple fix. Most people DO try to go through all of the recommended troubleshooting steps, and most people DO call Apple and go through all of the lengthy tech-support guided steps. I did! And I'm still stuck with one option: Buy a new device.


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