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MacBook Pro Retina display burn-in?

1269001 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 22, 2013 9:35 AM (in response to Bradsop)

    Bradsop wrote:

     

    You sound like a really smart guy, but you need to work on recognizing sarcasm.

    Because sarcasm is so easily conveyed...over the internet...with no italics, bold, or underlined text to clearly indicate that a comment is scarcastic. Yeah, I'll work on that.

     

    P.S.

    I'm being sarcastic.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 22, 2013 9:47 AM (in response to Bradsop)

    Bradsop wrote:

     

    "Apple sold defective product. I belive that they are fully aware of that at this point. It is like a car company selling a care with bad breaks. I dont think a waranty limits their liability."

    While agree with you 100% on this, the reality is that bad brakes kill people, but image retention generally doesn't result in physical harm (although it could be argued that the potential exists in the case of X-ray analysis). With regards to a recall, it may not require legal pressure for Apple to issue one, but simply bad press. Public outcry and negative publicity, not legislation, recently persuaded Chrysler to issue a recall. The problem, I think, is that customers are just not vocal enough, or there simply aren't enough rMBP owners out there who know about the problem. If more knew about it then it would get more attention. However, I've kind of given up.

     

    Bradsop wrote:

     

    "The bottom line is my advice to anyone with an LG screen is to have (just the screen replaced, especially if what Canuck1970 is true) and you should have it replaced ASAP. If you replace the whole machine you will most likely get another LG screen and have the same problem all over again".

    Yep, I, and others, have been advocating this for several months now. However, considering Apple's strained relationship with Samsung, I wonder how long their supply of replacement Samsung panels is going to last.

  • LMK69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 3:36 AM (in response to mittense)

    Hi there,

     

    I got my MBPr Mid2012 back from service at Regenersis ( Germany ).

     

    They exchanged the IR-faulty LG screen with a Samsung one

     

     

    After applying the icc file linked somewhere in this thread I also had "normal" colours

    on the screen. The standard Samsung/Apple profile has a very distinct yellowish taint

    which is not so nice. Anyway, the icc file fixed to my liking and there is no more IR visible at all.

     

     

    Thanks to all the folks in here who addressed this problem, gave help & links and moral support.

     

     

    I dont understand why those well known Apple tech sites, like macworld.com speak no word about this.

    Is there a silent agreement ?

     

    This shouldn't be the case. Apple should act on their own and contact their customers asap.

     

    Lars

  • DomdiDom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 6:30 AM (in response to LMK69)

    LMK69 wrote:

     

     

    I don't understand why those well known Apple tech sites, like macworld.com speak no word about this.

    Is there a silent agreement ?


    Lars

    Lol, I guess they think you're all a bunch of whiners viewing an optical illusion. Keep that in mind when you read anything from these sites and keep it in mind when you consider buying an Apple tech magazine also. Until you're actually someone who know's the truth in a news story first hand at least one time, you really can't imagine how far the media will go with the truth or lack of truth. It's really kind of depressing the first time you discover this. People always take the honesty of the media for granted when the truth is they're often far from it.

     

    So the screen problem is a fact, how would any reasonably intelligent person explain why none of the top rags have written about this FACT. Maybe they're afraid they'll lose apple sources and/or contacts? Who knows but I know I wouldn't spend a dime on any of these rags. This also gives you a clue perhaps on how intimidating apple is to the media.

  • LMK69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 6:47 AM (in response to DomdiDom)

    Hey DomdiDom,

     

    sadly, this is not the first time I encounter such behaviour but it is my first Mac.

     

    I am doing IT Networks for almost 20 years now and I have come across many "mishaps"

     

    during this time.

     

    With such a huge margin, Apple could & should come forward with this.

     

     

    Also, I can not reproduce 7h of battery life with my 15" MBPr Mid2012.

     

    Yesterday I got stuck with 11% Battery left after 4h of "just" doing some network configs etc...

    ( Safari WebGui, Console, Email  thats all )

    nothing that really draws Amps, screen was set to very dark and still..after 4h the show was over

    and I had to switch to a customers desktop system to finish my work.

    Next time, I will have to pack my AC-Adapter in the Backbag when servicing customers or even get

    a MacBook Air 13" that may do real 6-8h with its declared 12h on-the-road promise.

     

    Anyway, I really love this MBPr. It changed my way of working, lightened my Backpack by 2 Kilogramm

    and HomeEntertainment with the Apple TV aside is a breeze.... I love it, despite this IR hassle.

     

    My 2 cents

    Lars

  • THeuving Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 6:58 AM (in response to LMK69)

    Hope you didn't really believe Apple's battery-life... Perhaps you could get 7hours with doing nothing and the screen turned off... I used my MBPR mainly for photography editting, then 2 hours is the max.

     

    @DomdiDom: True. The first and only time I saw the IR problem in the media was a brief report about the customers who filed a class-action lawsuit against Apple. Wonder how that worked out for them.

  • w00x Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 7:24 PM (in response to mittense)

    Is this problem common on rMPB 13 inches?

     

    Since this topic is from June,2012, more than a year.

     

    I would like to know if Apple did something about this issue? Because I am thinking to buy a rMBP 13" on September.


    Thanks.

  • Bradsop Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 23, 2013 8:22 PM (in response to w00x)

    There are posts in this thread about 13" rMBp with the 15" it is the LG screens. From what I read in this thread, there is no way to know hitch screen  rMBP 13" has or at least none that as been posted. I don't think the the issue has been resolved with the 15" LG screens. There are not that many posts about 13" rMBP but I think the have the same screen suppliers LG and Samsung so I would think the LG are a problem there too.

  • Tapisvolant Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 27, 2013 10:51 AM (in response to mittense)

    I serviced my Macbook purchased in July 2012 two weeks before its warranty expires in an Apple Dealer in East Europe and got rid of its LG screen for a Samsung. I had a couple of dead pixels, so I didn't bother showing the guy the dramatic ghosting problem I had. The Samsung screen has an ugly  greenish yellowish taint, which made me regret the LG. But I was able to correct it with my Spyder4Elite, so everything is fine. No  IR visible. Thanks to all for this thread.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 27, 2013 8:41 PM (in response to Tapisvolant)

    Tapisvolant wrote:

     

    "The Samsung screen has an ugly  greenish yellowish taint, which made me regret the LG. But I was able to correct it with my Spyder4Elite, so everything is fine."

     

    Some people on this thread have suggested that some Mac repair technicians might not be recalibrating the displays after replacing defective LG panels with Samsung panels. I'm not sure if that's true, but it may explain why the colors on some Samsung replacement panels seem so out of whack, because they're still using the LG colour profile stored in the base of the machine.

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 27, 2013 8:53 PM (in response to Canuck1970)

    Canuck1970 wrote:

    Some people on this thread have suggested that some Mac repair technicians might not be recalibrating the displays after replacing defective LG panels with Samsung panels. I'm not sure if that's true, but it may explain why the colors on some Samsung replacement panels seem so out of whack, because they're still using the LG colour profile stored in the base of the machine.

     

    The colour profile that ships with every Mac is generic. It's not LG specific. If that were true then I would be able to simply create a new user account, or re-install OS X, and the supposedly LG-specific colour profile would be gone. But when I create a new user profile the display is still yellow. Because the display itself is yellow! Trying to use the colour calibration system and shifting the white point towards the blue end just makes it look like you're looking through a blue mist. So you have to choose between bright and yellow or dim and blue. No matter what the colours are wrong.

     

    I tried to bring in my machine to complain about the yellow display. The Genius agreed that the display was "warmer" than others but he refused to replace the display because it was within Apple's limits.

     

    This isn't the first yellow display I've gotten from Apple. I've gotten yellow displays on iPhones and iPads as many other people have in the MacRumors forums.

     

    Apple doesn't care about the colour of their displays. They think no one would notice and it's true that unless you compare screens side by side you won't notice. But that doesn't excuse the fact that this display I'm looking at right now has inaccurate colours.

  • HITmeHARD Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 29, 2013 5:19 AM (in response to mittense)

    I have the same problem with my MBP with retina display.. What can we expect from Apple regarind this issue? Its a shame that Apple is doing nothing to resolve this problem..

  • techguruu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 29, 2013 9:03 PM (in response to mittense)

    i cant begin to explain how much this issue upsets me.  since Steve passed, this company has taken a complete turn for the worse.  in an attempt to increase their profit margins, they have decided to take their most loyal customers for a ride. 

     

    When we all bought our PREMIUM "top of the line" Macbook Pro Retinas we expected that we would get what we paid for.  Its safe to say that each of us spent roughly $3000 on each laptop with tax. 

     

    I took my MBPr to the Apple store in my city today, and explained to them that my laptop was having screen burn-in, Image retention, "ghosting" issues. 

     

    Keep in mind, this is an issue that **** near every owner with an LG panel has; so they definetely have a protocol for turning us away.  They gave me a diagnostics test w a checkerboard to show the contrasts; but they kept the screen near closed for some reason.  I couldn't see the screen as the test was being performed.  He said the test would last 4 minutes, but he stopped the test even before the 4 minutes. 


    At this point, i couln't notice the checkerboard, even though that right now, as i type this; there are lines all on the screen from the windows ive had opened. 

     

    He told me that since the laptop didn't fail the diagnostic, that their was nothing that he could do.  He logged my complaint w my account so that if it continues i can take it back.  he also tried to tell me that the ghosting issue is an issue that cant be counter-acted; but that is completely not true as I have a Dell u3011 2560x1600 30 inch monitor and it is stunning. 

     

    I want to know what the process would be for getting a completely new one, made from a new batch/  Mine was bought in Dec., 2012; and therefore is still under warranty. 

     

    The main reason i forked up so much cash for this laptop was for the "STELLAR" screen, and therefore a disgusting yellow tint from a replaced screen is and will not be suficient. 

     

    <Edited by Host>

  • techguruu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 29, 2013 9:06 PM (in response to mittense)

    also, if u are an apple employee trolling these message boards telling us that our complaints are not valid; please; at least disclose that u are an apple employee.  thx..

  • THeuving Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2013 1:44 AM (in response to techguruu)

    There's no process for that. I believe Apple has got a great legal department, wich figured out what to do with this, while keeping a breakage loss at a minimum.

     

    I'm also upset but for a lot of reasons, first beeing that Apple (willingly) sells us hardware with poor quality. Second, that the Apple Care / Genius' are toying with us.

     

    The bad thing is that the frustration doesn't fade away.

     

    I want to do something about that and considering setting up a form where MBPr owners can file a complaint, to send them to Apple's HQ. I will do my utmost to reach an exec to hand to complaints to, while seeking legal advice.

    I think that's only worthwhile when at least 100 people fill in this form.

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