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ITunes does not work on Windows 7

1170 Views 21 Replies Latest reply: Jul 23, 2013 2:00 AM by mattis2 RSS
  • snozdop Level 5 Level 5 (4,905 points)
    Currently Being Moderated
    Jul 21, 2013 1:44 PM (in response to mattis2)

    Perhaps you should re-read the Terms of Use of these forums - the same ones you agreed to when signing up here. Then you wouldn't get your posts edited by the forum hosts for violating those terms.

     

    You should also remember that these are user-to-user forums, and Apple staff do not participate, so you won't get an official reply from anybody representing Apple here.

  • snozdop Level 5 Level 5 (4,905 points)
    Currently Being Moderated
    Jul 22, 2013 3:32 AM (in response to mattis2)

    When a user is not satisfied with how a product performs, they should be helped by the producer of that product.

     

    Exactly... so contact Apple. Posting here won't get a response from Apple. If you don't want other users to try to help you, don't post here.

     

    a warning should be provided.

     

    What? You think a warning should be provided that sometimes things go wrong and you may need to seek help? Get real! What planet have you been living on? Have you never purchased any item of any kind before? Any product can have or develop a fault or not work exactly as expected. That's what guarantees, warranties and customer support is for. People have problems with cars, TVs, food, cameras, homes, everything on a daily basis. Do they all come with a warning?

     

    Apple staff should follow this site and use their expertise so the rest of us don't have to guess what has to be done when a problem occurs.

     

    It's not for you to say that Apple staff should follow this site. Apple provide extensive technical support articles on their support site, one-on-one support in their Apple Stores, and support over the phone - maybe you should use the avenues of support Apple provides, rather than coming to a clearly labelled user-to-user help forum and making demands that Apple should be here.

     

    Hundreds and thousands of Apple customers help each other out on these forums everyday. And since these forums are worldwide and open 24 hours, often help is received much quicker than you would contacting Apple directly, due to opening hours, time zones, support queues etc.

     

    However, sometimes there are problems that users alone cannot solve, and it is then that you should contact Apple directly for help.

     

    Incidentally, I don't see many (any?) other customers with your specific problem, nor many people posting a solution for you (which would happen if it were common). As you already have iTunes running successfully on another computer you own, perhaps the problem is specifically with the one computer you're having problems on and not necessarily with the software? Nobody here knows what other crap you have on this malfunctioning PC or what hardware you've got. It's the nature of Windows PCs that they'll have problems - that's why the internet is full of Windows support sites and forums.

     

    Otherwise we have to use the only weapon we have - stop buying their products.

     

    Speak for yourself, not a collective "we". Stop buying Apple's products if you want. Nobody here cares what you buy. Always buy the best tools for the job, which you've already said an iPhone doesn't have a critical feature you want. However, also bear in mind that Apple consistently comes top for customer support and satisfaction in independent studies, so it doesn't mean you'll get better support from a different company - and all companies products can have problems.

  • snozdop Level 5 Level 5 (4,905 points)
    Currently Being Moderated
    Jul 22, 2013 1:36 PM (in response to mattis2)

    Sorry, I thought is was room for different views on this forum.

     

    You thought wrong. This is a clearly labelled user-to-user technical support forum. Apparently you didn't bother to take notice of that fact before signing up and posting here.

     

    That many manufacturers are making faulty product is no excuse for anybody.

     

    I'm just making the point, that no matter how good the product, or what it is, there will always be a small minority of purchasers who have a problem. 100% perfection does not exist on this planet. The vast majority of Apple's (and most other reputable companies) millions of customers don't have any problems.

     

    I actually though that this forum was monitored by Apple since the Apple logo is in the top.

     

    You could've saved yourself from that embarrasing mistake by reading the Terms of Use of the forum when you agreed to them on signing up here. Guess you're one of those who doesn't bother reading the T&Cs and TOU when clicking "I agree" on things...

     

    Products are getting more and more similar, the future winner might be the company with the best service.

     

    http://news.cnet.com/8301-13579_3-57575557-37/the-iphone-tops-j.d-power-satisfac tion-rankings-again/

     

    There is a lot of Windows support sites out there because there is a lot of PCs out there.

     

    Regardless of how many PCs there are, if they didn't have so many problems, there wouldn't be so many support sites. There's also a lot of Apple products out there.

     

    You seem to find it acceptable that Windows PCs frequently go wrong and have problems, but for some reason, the same is not acceptable of Apple products. Biased much?

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