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Hi, all of a sudden my iMessages have been showing up on other people's phone as my email address and not my mobile number. Anyone know why this is?

177 Views 1 Reply Latest reply: Jul 23, 2013 7:55 AM by sheila_m. RSS
Haz212 Calculating status...
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Jul 21, 2013 12:29 AM

Hi, all of a sudden my iMessages have been showing up on other people's phone as my email address and not my mobile number. Anyone know why this is?

iPad 2, iOS 6.1.3, It's occurs on both my iPad/ iPhone
  • sheila_m. Community Specialists Community Specialists (3,095 points)

    Hello Haz212,

     

    You may need to check what you have checked in the setting for "Start new conversations from:" on your iPad and your iPhone:

     

    • You can change the address that new iMessage conversations are started with in Settings > Messages > Send & Receive > Start new conversations from:. Note that this setting applies only to new conversations. If you would like to change the address from which messages are sent, first change this setting, and then delete the existing conversation and start a new one.
    • iMessage responses will be sent from the address the recipient most recently messaged. For example, a friend sends you a message to your Apple ID. Responses in this conversation will be sent from your Apple ID, even if you've selected new conversations to start from your phone number.

    HT3529--addresses-001-en.png

     

    I found these steps in the following article:

    iOS: Using Messages

    http://support.apple.com/kb/ht3529

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

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