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Multiple devices on WiFi...slow speed

2320 Views 12 Replies Latest reply: Jul 27, 2013 11:02 PM by MorrisLives RSS
MorrisLives Level 1 Level 1 (0 points)
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Jul 22, 2013 10:11 PM

In our household, we have 2 iPads, 2 iPhones, a Mac Pro laptop, Apple TV and a primary machine that is connected to the Internet via an AT&T modem and distributes the WiFi signal throughout via an older style Airport Express (the flat, round-edged square thing rated at 802.11ac wireless) that replaced the triangular round spaceship model (rated at 802.11abgn). And after years of going back and forth with AT&T complaining about near dial-up speed (while paying for the maximum tiered speed level), I'm at my wit's end. Sometimes I get absolutely NO signal at all.

 

When I check my speeds using Speedtest, it fluctuates from 1.32 MBps Download Speed (on rare occasion) and 0.32 Mbps Upload, to 0.29 DL and 0.24 UL (more the average).  I've had no less than 8 AT&T techs out and they've all checked the wiring, the connections, and nothing. One was honest enough to tell me that I was paying for the top tier pricing for speeds for nothing because it's impossible due to the distance and route the lines come to my house from the main station.

 

So I'm thinking of buying the latest Airport Express Base Station which promises 3x's faster transmission BUT (I was told), if I have any device that uses the slower protocol, it sticks to that.

 

Another idea I had is to wire up two leads from the telephone box—one that goes to the primary computer (that has the modem and base station), and another line on the other side of the house that will have my old base station. We can simply connect via Ethernet into that.

 

One last thing...I have an old, 1912 house that has lathe and plaster walls that I've heard reduces WiFi signals substantially. Let me know if I'm WAY off the mark.

 

Thanks for listening.

iMac, Mac OS X (10.6)
  • Tesserax Level 8 Level 8 (47,520 points)
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    Jul 23, 2013 8:44 AM (in response to MorrisLives)

    In our household, we have 2 iPads, 2 iPhones, a Mac Pro laptop, Apple TV and a primary machine that is connected to the Internet via an AT&T modem and distributes the WiFi signal throughout via an older style Airport Express (the flat, round-edged square thing rated at 802.11ac wireless) that replaced the triangular round spaceship model (rated at 802.11abgn).

    I just want to make sure I understand your current network configuration. You have a 1st generation 802.11n AirPort Express Base Station (AXn) connected directly to the AT&T-provided Internet modem ... correct? What is the make & model of this modem?

     

    What is the make & model of this "primary machine?"

  • Tesserax Level 8 Level 8 (47,520 points)
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    Jul 23, 2013 8:56 AM (in response to MorrisLives)

    ... and what about your network? I am still a bit confused on whether your are using this iMac to share the Internet connection from the modem or that the AirPort Express is doing the work.

  • Tesserax Level 8 Level 8 (47,520 points)
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    Jul 23, 2013 11:59 AM (in response to MorrisLives)

    The actual telephone line in is going into the AT&T 2-Gateway modem. From there, I have an Ethernet cable going into the Airport Base Station which then feeds other devices (including the iMac), a printer, a 7-port hub, plus the ports in back of the iMac.

    If the AT&T "2-Gateway" modem is actually a 2-Wire Gateway device, then this is a combination modem & router. Would you please try to locate its model number. It could be printed on a label on the bottom of the unit. Sorry for asking such specific questions, but this would help me help you with a solution.

     

    In addition, what is the Model Identifier of your iMac? It would be something like iMac1,1. You would find it by clicking on the Apple icon in the menu bar, and then, select "About this Mac."

     

    While you're at it, would you please provide the make & model of the "7-port hub?"

  • MrMolina Calculating status...
    Currently Being Moderated
    Jul 23, 2013 2:38 PM (in response to MorrisLives)

    If your DSL download speeds are 0.29Mbps theres nothing you are going to be able to do to speed up your internet speed.The only thing you can do is maybe change to another ISP ( internet provider ) if possiable change to cable. The Extreme will increase the speeds of your home network only when your computers at home talk to each other, but not for your internet connection.

     

    If you are having wifi issues because of your walls try powerline ethernet adapter.

  • LaPastenague Level 7 Level 7 (32,580 points)
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    Jul 23, 2013 8:10 PM (in response to MorrisLives)

    Hi.. that is a great picture.

     

    I am sure in the dark it is like Christmas all year round.

     

    The "Imperial Walker" being the cap on the icing so to speak.

     

    Your orientation of the airport extreme is going to mess it up no end. Particularly  jammed up between other items like it is on both sides.

     

    Move the AE out from the bunch and stick it on a clear bench space sitting flat on the bench.

     

    We found the 2wire has fairly good wireless as well.. since your internet speed is so slow.. you might be worth while having it setup as roaming network.. the 2701 running full modem router with wireless on.. and set to fixed channel, say 1.

    The apple routers have no modem so the modem stays.

     

    Setup the AE plugged into the 2wire LAN port, with the same wireless name as the 2wire, same security, same wireless password but set it to channel 11.

    Set it to bridge mode.

     

    bridgev6AU.png

     

    See if that gives you any better wireless signal.

     

    But your adsl is slow.. obviously you are on a slow set speed due to location. ADSL is limited and there are probably lots of people on the connection as well which is why you cannot even get decent percentage of your sync speed all the time.

  • Bob Timmons Level 9 Level 9 (75,395 points)
    Currently Being Moderated
    Jul 23, 2013 8:11 PM (in response to MorrisLives)

    Think of the AirPort Extreme as a water sprinkler. You want to get as big of an area as wet as possible. The signal has no chance with the AirPort Extreme located where it is currently.

  • Tesserax Level 8 Level 8 (47,520 points)
    Currently Being Moderated
    Jul 23, 2013 8:45 PM (in response to MorrisLives)

    Unfortunately, the AirPort does NOT have a built in modem so you will need to either stick with the AT&T-provided gateway or get another dedicated DSL/ADSL modem. I would suggest that you stay with the AT&T gateway for now.

     

    I also second both LaPastenague & Bob Timmons' comments. You need to move the Extreme away from the AT&T gateway. As both are transmitting a wireless network and will be interfereing with each other.

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