1 234 235 236 237 238 Previous Next 3,614 Replies Latest reply: Jun 10, 2014 1:36 PM by spyd4r Go to original post Branched to a new discussion.
  • 3,525. Re: iPhone 5 battery life is way worse than iPhone 4
    lnbogoda Level 1 Level 1 (0 points)

    I bought this new iphone5  four days ago and I cannot run it at least for 6 hrs. I contacted (3 times) Apple technical support and non of the technical advisors addressed the problem  and collected my phone data for analysis.

    As they couldn't work out the exact reason for the issue they passed the problem (technical support phone call ) to  a senior technical adviser called Rich. From the beginning his intention was to get rid of the call and he  admitted that 6 hrs is normal battery time for iphone 5. This should be in recording with apple under (

    my case number  471073471.)

    I argued about this at length as the iphone technical spec at http://www.apple.com/au/iphone/specs.html   states,

     

    • Talk time: Up to 8 hours on 3G
    • Standby time: Up to 225 hours
    • Internet use: Up to 8 hours on 3G; up to 10 hours on Wi-Fi
    • Video playback: Up to 10 hours
    • Audio playback: Up to 40 hours

      

    My phone was on standby with 10 mints of calls and reached 10% battery level with 6 hours.

    I challenged him to answer the question and ask him to verify all the data  I have already sent from my phone.

    This so called senior tecnical advisor has no idea about customer relations or any technical knowledge about the phone. Or he may already know the problem with iphone 5. Unfortunately, he hanged up the line and this was terrible experience for me (as Apple being a reputed company) and I wonder why Apple employ this type of stupid people to handle customers technical problems.

    Shame on you apple and cutomer service.

     

    I had to ring them again to get the problem resolved. I am in contact with another senior technical advisor and he asked me to restore the ios and promised me to be back with me again ( I am not sure this would work).

    Lets see how it goes.  

  • 3,526. Re: iPhone 5 battery life is way worse than iPhone 4
    lnbogoda Level 1 Level 1 (0 points)

    I bought this new iphone5  four days ago and I cannot run it at least for 6 hrs. I contacted (3 times) Apple technical support and non of the technical advisors addressed the problem  and collected my phone data for analysis.

    As they couldn't work out the exact reason for the issue they passed the problem (technical support phone call ) to  a senior technical adviser called Rich. From the beginning his intention was to get rid of the call and he  admitted that 6 hrs is normal battery time for iphone 5. This should be in recording with apple under (

    my case number  471073471.)

    I argued about this at length as the iphone technical spec athttp://www.apple.com/au/iphone/specs.html   states,

     

    • Talk time: Up to 8 hours on 3G
    • Standby time: Up to 225 hours
    • Internet use: Up to 8 hours on 3G; up to 10 hours on Wi-Fi
    • Video playback: Up to 10 hours
    • Audio playback: Up to 40 hours

     

    My phone was on standby with 10 mints of calls and reached 10% battery level with 6 hours.

    I challenged him to answer the question and ask him to verify all the data  I have already sent from my phone.

    This so called senior tecnical advisor has no idea about customer relations or any technical knowledge about the phone. Or he may already know the problem with iphone 5. Unfortunately, he hanged up the line and this was terrible experience for me (as Apple being a reputed company) and I wonder why Apple employ this type of stupid people to handle customers technical problems.

    Shame on you apple and cutomer service.

     

    I had to ring them again to get the problem resolved. I am in contact with another senior technical advisor and he asked me to restore the ios and promised me to be back with me again ( I am not sure this would work).

    Lets see how it goes. 

  • 3,527. Re: iPhone 5 battery life is way worse than iPhone 4
    killhippie Level 3 Level 3 (645 points)

    Note it says 'up to' A lot depends on what you have switched on notification wise, if you use 3G or 4G your signal strength etc. Car manufactures MPG are the same, they are under idea conditions, this never relates in the real world, some get more some get less. Same with Broad band speeds, its up to...nothing is precise. 6 hours is not bad if you are using it all the time, not if its just sitting there of course. I get about 6-7 hours over 3-4 days useage. Apple CS has always been exceptional as far as I have been concerened, your milage may vary but attitude goes along way.

  • 3,528. Re: iPhone 5 battery life is way worse than iPhone 4
    Brennybhoy Level 1 Level 1 (0 points)

    Hi I've noticed recently,that when my iPhone 5 battery drops below 50%.

    My switches off ! Don't know if its software or a hardware issue ?

  • 3,530. Re: iPhone 5 battery life is way worse than iPhone 4
    slaughtxor Level 1 Level 1 (0 points)

    I had actuallly been coming to this conclusion as well. It seemed especially drastic when chatting in that FB app, and the FBchat app isn't much better--on top of its habit of crashing every 20 minutes. I'll try this out!

  • 3,531. Re: iPhone 5 battery life is way worse than iPhone 4
    alishamm01 Level 1 Level 1 (0 points)

    I have an iphone 5 and I cant seem to get it to last past 5 hrs usage.

     

    Took it to Apple, they said this is normal. Turn all notifications off, location services, and do email every hour.


    My question is then... why have a phone? if i can't have my email coming in? I could do this easily on a blackberry!!!!

     

    My friends on the 4s have better battery life than I do.    Any suggestions? would any of you suggest going back to the 4s?

  • 3,532. Re: iPhone 5 battery life is way worse than iPhone 4
    bradlmullins007 Level 1 Level 1 (0 points)

    They're creative aren't they?  Turn this off, turn that off.  I've tried it all and cannot get more than 3-4 hrs usage.

  • 3,533. Re: iPhone 5 battery life is way worse than iPhone 4
    Jdawg24 Level 1 Level 1 (0 points)

    Ive had my iphone5 for 8 months now and have never had it last longer than 6 hours.So for everyone concerened about poor battery life unfortunately this seems to be reality with this phone.  I had had it swapped twice by apple and it hasn't made any difference.

     

    it just doesn't seem to change whether you have certain things turned off or on--if so then only minimal difference and not worth the effort.

     

    Something strange did happen the other day though--I changed my language setting from English to British English and my battery capacity went from 81% to 86%.

     

    I don't know why the battery decided to give me back 5%--I have tried to replicate again with no success.

     

    It seems to me there is some hardware calibration battery issue with all iphone5's and perhaps the only hope for resolution is when ios7 is launched next month.

  • 3,534. Re: iPhone 5 battery life is way worse than iPhone 4
    bradlmullins007 Level 1 Level 1 (0 points)

    JDawg, I certainly hope that's the case with IOS 7 but I have yet to see a new IOS release improve battery consumption.

  • 3,535. Re: iPhone 5 battery life is way worse than iPhone 4
    Echo Station Level 1 Level 1 (0 points)

    I too have had the iP5 since launch day and have had mixed results as far as battery life goes.  After following this thread and several others I've come to the basic conclusion that 6 hours is about the norm for most users.  Clearly the phone is capable of more as stated by Apple,( using VERY specfic condtions), but also by several tech publications in their own tests.  I think it's a situation of ever increasing hardware capibilty meeting the limitations current cellular technologies, I've noticed that alot of the complaints about extremely low battery life seem to be coming from Europe as well, so maybe there is a connection there?  Hard to say. 

     

    I'm currently running iOS 7 beta 3 on my phone and I think there is a difference.  I still get some varied performance, but the over all results point to better battery life in general.  Overall my feeling is that there is a design flaw within  the hardware architecture that the engineers were unable to completely overcome in iOS 6, but hopefully will have solved for the general release of iOS 7

  • 3,536. Re: iPhone 5 battery life is way worse than iPhone 4
    aldo11 Level 1 Level 1 (0 points)

    I have also found the battery life less than ideal! Added a second battery, Mophie Juice Pack.

  • 3,537. Re: iPhone 5 battery life is way worse than iPhone 4
    zuperpailon Level 1 Level 1 (0 points)

    It's weird that so many people have such a poor battery life.

     

    Mine after 24 hours of ussage has 19% of battery left. (Running 3G only)

  • 3,538. Re: iPhone 5 battery life is way worse than iPhone 4
    sebialx Level 1 Level 1 (0 points)

    I bought my iPhone 5 from future shop with the extended waranty the iphone's battery life was terrible, so I took it back, they did a simple test, played a video off YouTube for 10min, in 10min my battery drained more than 15%, so they gave me a new phone, if the phone would only drain 10% or less it would have pass the test, in my opinion if the battery drains more than 10% in 10minutes apple should replace the phone, before you do this test its recommended to erase the data of the phone

  • 3,539. Re: iPhone 5 battery life is way worse than iPhone 4
    mikejvo Level 1 Level 1 (0 points)

    Had the same problem and was seriously bummed.I was losing about 1% power every 2-3 minutes and the phone was losing half charge overnight (about 25% with airplane mode on). Last night, I ran the battery all the way down until the phone turned off, and then re-charged. I used charge indicator in BatteryDoctor to make sure that I was at a full 100%. Today the phone's working great. I've been using it all day and it's still at 63%.