douglas_goodall

Q: Why is the Apple Mac Developer portal down, and for how long?

I cannot access the Mac Developer resources this morning.

 

With a company as advannced as Apple, I would expect them to be able to roll out web updates

seamlessly.

 

I don't like being out in the cold.

 

I want to download the Mavericks Beta.

Posted on Jul 18, 2013 9:15 AM

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Q: Why is the Apple Mac Developer portal down, and for how long?

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  • by Patrick Mau,

    Patrick Mau Patrick Mau Jul 24, 2013 2:14 AM in response to dirtydanee
    Level 1 (35 points)
    iPhone
    Jul 24, 2013 2:14 AM in response to dirtydanee

    I' really starting to get annoyed.

     

    I need to create Profiles and a new App-ID. Also, I have to create some certs for push notifications.

    It might well be that Apple is working hard to get things back together, but 5 days ...

     

    If any mid-size company would simply put a maintenance page up for 5 days, they'll start to lose customers.

     

    <rant mode>

     

    What's more annoying than the whole availability issue is the non-deterministic timelines that are  simply forced upon us when submitting to the App Store.

     

    If I want to announce a new release, I might have to change web support pages, have to align with marketing, have to tell my support staff and so forth.

     

    But neither the review, nor the "Ready For Sale" point in time is really transparent.

     

    Also, you might get rejected in App review for reasons that were perfectly fine in the last version of your App.

    Just because some review was handled differently.

     

    My problem is not the responses from App Review or the process of submitting all the Metadata before your app goes live.

     

    The main problem is that it's has become more and more time-consuming to take care of all these things.

    As I said before, the non-deterministic timelines add to all these problems.

     

    </rant-mode>

     

    I'm sorry, but it's really satrting to annoy me ... If I had 10.000 customers that would constantly have to pay me $100, I'd happily be more flexible and transparent.

     

    We, as developers have no say in the T&C of the App Store, meaning the rules are all in favour of Apple.

    There's no way to really complain ... a contract should benefit all parties that earn money from it ...

     

    And the Dev Program has a contract associated with it, it's not just a "Sign up and mess around" kind of thing...

     

    Sorry.

  • by Hdsenevi,

    Hdsenevi Hdsenevi Jul 24, 2013 2:53 AM in response to douglas_goodall
    Level 1 (0 points)
    Jul 24, 2013 2:53 AM in response to douglas_goodall

    I feel more or less like patrick does, but I would rather apple fix this vulnarabilities for good rather than putting a quick-fix version of the dev portal out.

     

    I too am approaching a deadline and in need of the dev protal badly, but I guess apple is doing what needs to be done. This is what Sony should have done when PSN was hacked. But I hope they can get the portal up and running soon. So many peoples livelyhood depends on it.

     

    QUESTION

    Is there any other way to register an iOS device UDID and link it up with an already exsiting provisioning profile (instead of using the web portal). I need to add sevaral testers to my current test version from testflight, but unable to build the app with new testers UDIDs since dev portal is down?.

  • by HyperNova Software,

    HyperNova Software HyperNova Software Jul 24, 2013 3:09 AM in response to Hdsenevi
    Level 6 (8,683 points)
    Notebooks
    Jul 24, 2013 3:09 AM in response to Hdsenevi

    ANSWER:  No.

  • by David Lawrie,

    David Lawrie David Lawrie Jul 24, 2013 3:43 AM in response to douglas_goodall
    Level 1 (0 points)
    Jul 24, 2013 3:43 AM in response to douglas_goodall

    I made a call to Apple Support yesterday.  I was trying to get to the bottom of if the required maintenance is 9% or 90% complete.  I'm in the middle of trying to get an ad-hoc build to beta testers and of course I'm paralyzed because of the downtime.  I'm blown a mission critical deadline and I have a client screaming at me trying to find out what's going on. 

     

    Absolutely nobody i chatted to at Apple Developer Support had any idea of how long this will take.  Nor would anyone elaborate what "Back Soon" actually meant in terms of time.

     

    My suggestion to Apple is please communicate better with your customers.  At the very least change the "Back Soon" message on the web portal with some kind of update as to how things are going.  That message hasn't changed in over 3 days.

     

    I understand that the company screwed up in terms of securing data and there were perhaps many elements that are outside of it's control.  That's the nature of the software (and indeed hardware) business.  But they are in control of how they communicate and update people on what's going on... and in that department this situation is a miserable failure for them.

     

    Apple seems to be so much in love with themselves and their own products it's forgotten that it needs happy customers.

  • by Simply Rob,

    Simply Rob Simply Rob Jul 24, 2013 4:03 AM in response to douglas_goodall
    Level 1 (0 points)
    Jul 24, 2013 4:03 AM in response to douglas_goodall

    Instead of waiting for anything to happen:

     

    * refactor

    * document

    * research

    * update manuals

    * create product vid

    * add a feature

    * contact your customers it is out of control

    * pay some attention to your family or friends

    * prepare for next release

    * make that backup, or test your contingency plan

    * clean up desk and/or harddrive

    * play a game

    * visit physical apple store and meet new geeks

    * learn how to make mayonaise (hey get away from my keyboard)

    * install a password manager

    * clean out your wardrobe

    * look at cats on the internet

    * experiment with wolframalpha

     

    Etc.

  • by stuartsoft,

    stuartsoft stuartsoft Jul 24, 2013 5:13 AM in response to douglas_goodall
    Level 1 (0 points)
    Jul 24, 2013 5:13 AM in response to douglas_goodall

    [S] Enter: Day 7

  • by ios_development,

    ios_development ios_development Jul 24, 2013 5:39 AM in response to douglas_goodall
    Level 1 (0 points)
    Jul 24, 2013 5:39 AM in response to douglas_goodall

    This is a much bigger issue for Enterprise customers than people are realizing. We need to renew our cert and resign dozens of applications (this is a yearly process). Once that is done, we need to distribute the updates to thousands of devices and Apple only gives us 30 days to do that before our old cert expires. This process requires planning and we need to give our users an appropriate amount of time to update their apps. Taking a week out of this process requires significant changes to our plans and if we are down for more than 30 days, we're dead in the water. All of our apps (some of which are critical) will stop working. Apple needs to be more transparent so enterprise customers can plan accordingly.

     

    //edit: spelling

  • by amiram,

    amiram amiram Jul 24, 2013 5:51 AM in response to douglas_goodall
    Level 1 (0 points)
    Jul 24, 2013 5:51 AM in response to douglas_goodall

    I seriously doubt if Ibrahim Balic is the person behind the outage. The leak that he shows in his video, even if it is genuine, shouldn't take a a week? a month? to close. And he only retrieved data, if at all, he didn't modify any data. And if passwords were exposed, this should have affected many more sites and systems, not just the developers' members portal.

     

    I wonder if we'll ever know.

  • by mozartbrain,

    mozartbrain mozartbrain Jul 24, 2013 6:25 AM in response to amiram
    Level 1 (0 points)
    Jul 24, 2013 6:25 AM in response to amiram

    My personal take (which means absoultely nothing...)

    They shut down the system becasue of Balic as a safety precaution.

    And the 'backup system' didn't quite work out as planned.

    And now the problem is trying to restore all the data

  • by wagmdm,

    wagmdm wagmdm Jul 24, 2013 6:46 AM in response to Zerone_V
    Level 1 (0 points)
    Jul 24, 2013 6:46 AM in response to Zerone_V

    Zerone_V wrote:

     

     

    Saying that, I think the biggest gripe with developers here is that we "feel" like we have no control over what is going on here.

    There is very little factual information, just a lot of heresay from various news sources.

    Some say the iAD network was hacked, some say development certs were downloaded and possibly compromised, some say only developer usernames and possibly hashed passwords were accessed.

     

     

     

    Do you have a source or web url that states that the dev certs might have been downloaded?  Where I work IT Security is going ape **** over this and if there is even the remote possibility that this might have happened then they need to know about it.  Even if that is posted on some no one's blog then I still need to take a look at it.  We are already considering all certs to be dead and will generated new ones as soon as we get access to the portal.  But if this is actually true then I do need to report it.

  • by stuartsoft,

    stuartsoft stuartsoft Jul 24, 2013 6:52 AM in response to douglas_goodall
    Level 1 (0 points)
    Jul 24, 2013 6:52 AM in response to douglas_goodall

    Some reading material while we wait: http://bit.ly/1bgzqL3

    "For now, all developers can do is continue to wait."

  • by teacup775,

    teacup775 teacup775 Jul 24, 2013 6:55 AM in response to Hdsenevi
    Level 1 (14 points)
    Jul 24, 2013 6:55 AM in response to Hdsenevi

    Apple is getting an object lesson in the dire problem of a single point of failure.

     

    A week, and it will probably drift out to two weeks, suggests something much more than just patching holes, rather it suggests giant design and dependency flaws. They will get them fixed. I can't imagine any of their issues haven't been solved elsewhere already. The problem is, probably, they can't avail themselves of well tested and developed systems, because they've coasted along on some cheap internal hack of theirs. The term critical mass comes to mind.

  • by fiyahstudios,

    fiyahstudios fiyahstudios Jul 24, 2013 7:06 AM in response to Simply Rob
    Level 1 (0 points)
    Jul 24, 2013 7:06 AM in response to Simply Rob

    Ugh... Im so sick of experimenting with Wolfram Alpha and looking at cat pictures.

  • by Jafooooly,

    Jafooooly Jafooooly Jul 24, 2013 7:51 AM in response to Simply Rob
    Level 1 (0 points)
    Jul 24, 2013 7:51 AM in response to Simply Rob

    iOS is a dying breed anyway, maybe while they are fixing this hunk of junk they should check how much more Android has dominated market share in the last 7 days???

  • by HyperNova Software,

    HyperNova Software HyperNova Software Jul 24, 2013 8:29 AM in response to Jafooooly
    Level 6 (8,683 points)
    Notebooks
    Jul 24, 2013 8:29 AM in response to Jafooooly

    Oh puh-leaze.  Your comment is ridiculous.

    Go troll elsewhere.

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