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no sound in my rented movie

145 Views 1 Reply Latest reply: Jul 24, 2013 11:00 AM by sheila_m. RSS
mini41 Calculating status...
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Jul 22, 2013 11:32 AM

how do i report the problem and have my money back?

  • sheila_m. Community Specialists Community Specialists (3,085 points)
    Currently Being Moderated
    Jul 24, 2013 11:00 AM (in response to mini41)

    Hello mini41,

     

    It sounds like there is an issue with the audio on the movie you rented from iTunes.  I recommend following the steps in the following article to report this to the iTunes Store:

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    You can find the full article here:

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/ht1933

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

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