Currently Being ModeratedJul 24, 2013 3:47 PM (in response to yikes123)
Try deleting the account, reset (hold sleep/wake and home buttons until you see the Apple logo), the re-add the account
Currently Being ModeratedJul 25, 2013 10:22 AM (in response to Axeman1020)
Thanks, tried that but no go. I can add any other account and it's fine. It's just her account that is doing this. Perhaps it's something in Exchange or a bad email?
Currently Being ModeratedJul 25, 2013 10:31 AM (in response to yikes123)
User a have a larger amount of emails than User b on Exchange?
Settings > Mail, Contacts, Calendars > slect the Exchange account > Change "Mail days to syn" to 1 Day
See if that resolves it, if so you can change the setting to whatever you want
Exchange will sync all mail folders and items that are stored on the Exchange server. It may be taking a really long time to sync if the account has a lot of data.
Currently Being ModeratedJul 25, 2013 1:34 PM (in response to Axeman1020)
thanks, but both email boxes are about the same size. even if there's no new email it still says 'checking for mail' at the bottom.
Currently Being ModeratedJul 25, 2013 1:41 PM (in response to yikes123)
Did you try my suggestion?
'checking for mail' doesn't necessarily mean checking for mail. It simply means it is still syncing. It will sync everything (sent, deleted, inbox and any custom folders)
Currently Being ModeratedJul 29, 2013 8:56 AM (in response to Axeman1020)
Yes, I tried your suggestion. And it is the same thing. It is not the amount in the mail box that is the problem. The problem is that it keeps on saying, 'connecting, checking for mail'.
I am open to any other solutions at this point.
Currently Being ModeratedJul 30, 2013 2:48 PM (in response to yikes123)
Well, after much no luck, I created a new Active Directory account, and moved her email box from Exchange over. This solved the problem. It was my last resort because I did not want to give a new logon name etc, but at least it's working properly now.
It was not:
the amount of email
setting set for 'push'
wish I really knew what it was for future and the people in this forum. Alas, maybe some can respond and let me know!