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i have a ipod version 1.1.5(4b1), when i try to access itunes from the ipod it says cannot connect to ipod store

375 Views 1 Reply Latest reply: Jul 27, 2013 7:55 AM by sterling r RSS
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Jul 24, 2013 11:22 PM

i have a ipod version 1.1.5(4b1) when i try to access itunes from the ipod it says cannot connect to itune store

  • sterling r Community Specialists Community Specialists (3,250 points)

    Hello dawn2020,


    I would suggest this article named Can't connect to the iTunes Store found here


    Troubleshooting on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    • Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

    • Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts. 

    • Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet. 
    • Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    • Try resetting (turning off and then on again) your Wi-Fi router
    • If the issue persists, see troubleshooting Wi-Fi networks and connections.

    Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).


    And if needed there is a more advance troubleshooting article named

    iTunes: Advanced iTunes Store troubleshooting


    Take care,



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