Currently Being ModeratedJul 15, 2013 11:26 AM (in response to amswebhost)
I'm also in the same boat. The record shows that my IP was blocked on 2011.
I have sent dozen of requests, I have called them, talked to sales, threat them and nothing has worked. I even talked to Apple tech support and they start requesting none sense info from me.
This is classic big company behavior: "Let's make money and screw everyone else!!!"
They are too preocupied blocking everybody and have completely forgotten about updating records and helping the other end.
Let's get together and fight these guys over the net. I'm willing to buy a the domain proofpointsucks.com it is available. We have to some how get the attention of these guys.
Currently Being ModeratedJul 24, 2013 6:45 AM (in response to Viyer7)
I'm guessing, due to the lack of any attention to this thread by iCloud support, that iCloud doesn't care a lick about this. They must think that Proofpoint is doing their job by blocking spam. iCloud could save themselves a lot of trouble if they'd just block all incoming mail, that would stop 100% of the spam coming into their mail servers.
iCloud, please talk to Proofpoint and find out why Proofpoint has a form that they pay absolutely no attention to.
Currently Being ModeratedJul 25, 2013 12:51 AM (in response to amswebhost)
I'm guessing, due to the lack of any attention to this thread by iCloud support, that iCloud doesn't care a lick about this.
Wrong. This is a user-to-user forum only. iCloud support are not here - that's why there's no response from them.
If you want a response from iCloud Support, contact them directly. Don't post on a end user forum.
Currently Being ModeratedJul 26, 2013 10:25 AM (in response to amswebhost)
Same boat here and with a brand new server and new IP. Every large corp is going to try to force independant website owners into using their BS email so people can snoop.
Horse Crap if you ask me.
Currently Being ModeratedAug 5, 2013 1:59 PM (in response to amswebhost)
And same here.
We got complaints from our customers about a week ago.
Tried to get delisted for several times. No response.
I found a lot of complaints on the web, even on proofpoint facebook page
I have constructed an email for our complaining customers with all links about the lack of support.
Maybe I can get someone to cancel their services with proofpoint
Currently Being ModeratedAug 27, 2013 6:33 AM (in response to amswebhost)
We have the same problem. One of our servers has been blacklisted by Proofpoint, for reasons best known to themselves. It has never sent any bulk mail. It is not listed on any other blocklists. And requests to get it unlisted have been ignored, just like everybody else's.
In some ways I'm not surprised, considering Proofpoint have bought SORBS (who were renowned for false positives and extreme intransigence and unhelpfulness).
Like the previous poster I would suggest to Apple that they reconsider their use of Proofpoint spam filtering.
Currently Being ModeratedSep 27, 2013 4:20 PM (in response to amswebhost)
I have the same exact situation as described by other's here. I manage a hosting company (with offices in Northern California, servers in Texas) but with one particular server which is indellibly blacklisted at ProofPoint with no rhyme or reason. I just got off the telephone with a very nice sounding man with sales at Proofpoint, he said he would escallate my de-listing request as urgent, but so far no response.
This particular server IP is on NO other RBLs as indiciated with the MXToolbox blacklist check, and the Senderbase.org reputation ranking is GOOD. Yet ProofPoint continues to block hundreds of email account users on this server from sending email to any mac.com address.
Further, we have extenisve, multi-layed security on this server with manifold protections applied to the email server specifically, and we have staff monitoring email transmission 24/7.
We have repeatedly requested that ProofPoint at least supply us with a header or something similar which would give us an indication of why this server was blocked, and what we could possibly do about it. Met only with silence, I am starting to get the feeling that ProofPoint has gotten deep into the hardened cop syndrome that says "everyone is a crook".
Apple Computers Inc. should know better, this is reflecting very bad on their company among hosting providers who may otherwise be strong advocates for their products. Speaking of which, purchased my first Mac in 1984 right after they went on sale, and we are very nearly an all Mac office here in the support department. However...
Currently Being ModeratedFeb 4, 2014 5:10 PM (in response to snozdop)