Has anyone had similar? Can anyone help??
This is a user-to-user technical support forum. No one here can help you with arrangements with Apple. If it were my phone, I'd take the phone and the charger in to my local Apple Store. Make an appointment first.
Who is telling you
Apple do not repair iPhones they exchange for a factory refurbished unit either free if still under warranty or for a fee if out of warranty
Normally an iPhone that has failed (but NOT through user misuse ) will be replaced on the spot at their Apple retail Stores genius bar
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