Skip navigation

Can I get a refund?

152 Views 1 Reply Latest reply: Jul 25, 2013 7:31 AM by sheila_m. RSS
Anilec Calculating status...
Currently Being Moderated
Jul 22, 2013 8:29 PM

Can I get a refund for a download I purchased on accident? I got the Kumail Nanjiani ALBUM instead of the MOVIE. All I want to do is return the album and get the movie.

  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Jul 25, 2013 7:31 AM (in response to Anilec)

    Hello Anilec,


    I recommend following the steps in the following article to report this to the iTunes Store:


    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.


    You can find the full article here:

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase


    Thank you for posting in the Apple Support Communities.



    Sheila M.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.