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Can I get a refund?

152 Views 1 Reply Latest reply: Jul 25, 2013 7:31 AM by sheila_m. RSS
Anilec Calculating status...
Currently Being Moderated
Jul 22, 2013 8:29 PM

Can I get a refund for a download I purchased on accident? I got the Kumail Nanjiani ALBUM instead of the MOVIE. All I want to do is return the album and get the movie.

  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Jul 25, 2013 7:31 AM (in response to Anilec)

    Hello Anilec,

     

    I recommend following the steps in the following article to report this to the iTunes Store:

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    You can find the full article here:

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/ht1933

     

    Thank you for posting in the Apple Support Communities.

     

    Best,

    Sheila M.

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