1 2 Previous Next 15 Replies Latest reply: Jul 25, 2013 2:51 PM by Kappy
Jim Alden Level 2 Level 2 (380 points)

My mom panicked and instead of Force Quiting an app, she hit the Control+Command key while hitting the Power button. The computer restarted, The apple logo shows up, she had a progress bard below that, but now the computer is just sitting there on the startup screen with the rotating circle and the desktop is not loading.

 

What did she do and How does she fix it? I am across the country and not there to fix it myself.

 

she's also been having a problem with her Airport signal goig weak out of nowhere and her having to reset the modem and ABS to get things back up.

 

 

Thanks gang!

 

Jim

  • 1. Re: Mom's MacBook won't restart
    Kappy Level 10 Level 10 (226,690 points)

    If she is using Lion or Mountain Lion:

     

    Reinstalling Lion/Mountain Lion Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

     

    If she is using Snow Leopard:

     

    Reinstall OS X without erasing the drive

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • 2. Re: Mom's MacBook won't restart
    Jim Alden Level 2 Level 2 (380 points)

    She's using 10.6.8

  • 3. Re: Mom's MacBook won't restart
    Kappy Level 10 Level 10 (226,690 points)

    If she is using Snow Leopard:

     

    Reinstall OS X without erasing the drive

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • 4. Re: Mom's MacBook won't restart
    Jim Alden Level 2 Level 2 (380 points)

    How can pushing that combination of keys make you have to reinstall the software?!?!?

  • 5. Re: Mom's MacBook won't restart
    Kappy Level 10 Level 10 (226,690 points)

    The abnormal shutdown caused file damage to necessary system files for startup.

  • 6. Re: Mom's MacBook won't restart
    Jim Alden Level 2 Level 2 (380 points)

    But the key combination is listed as a way to restart a Mac....right?

  • 7. Re: Mom's MacBook won't restart
    Kappy Level 10 Level 10 (226,690 points)
  • 8. Re: Mom's MacBook won't restart
    Jim Alden Level 2 Level 2 (380 points)

    Been trying to fix this still and do a fresh install. Have gone from being able to verify and repair the hard drive after an erase in disk utility to now getting messages like "cannot allocate memory" or "input/output error. If I restart the computer I go back to at least getting a S.M.A.R.T. status as verified, but after trying to erase, it is not. So I have actually backtracked from a failed installation of Snow Leopard to this!

     

    Any ideas?

     

    Seeing posts about bad SATA cable in addition to damaged hard drive, but the fact that I can always get back to verified S.M.A.R.T. status gave me some hope.

  • 9. Re: Mom's MacBook won't restart
    Kappy Level 10 Level 10 (226,690 points)

    Your drive is dead. You need to replace it.

  • 10. Re: Mom's MacBook won't restart
    Jim Alden Level 2 Level 2 (380 points)

    The original hard drive is only 60GB. I see internal hard drives from Crucial that are only around $90 for 1TB. Would I be able to install this myself? I have done RAM upgrades. How much and what size hard drive would the Apple Store put it if I had them fix it?

  • 11. Re: Mom's MacBook won't restart
    Kappy Level 10 Level 10 (226,690 points)

    Yes, you should be able to do this yourself. Visit OWC for drive alternatives up to 1 TB. They also have video tutorials you can use as well as any needed tools.

  • 12. Re: Mom's MacBook won't restart
    Jim Alden Level 2 Level 2 (380 points)

    what brand hard drives do you think are the best?

  • 13. Re: Mom's MacBook won't restart
    Kappy Level 10 Level 10 (226,690 points)

    My personal preferences are Seagate and Hitachi (now HGST.) I don't think I know exactly which model MBP you have, but if it is pre-2009 I believe you must use drives no higher than 9.5 mm. Otherwise, up to 12.5 mm.

  • 14. Re: Mom's MacBook won't restart
    Jim Alden Level 2 Level 2 (380 points)

    Just went to OWC. Looked at drives for my model MacBook Core Duo 1.83. A 320GB drive is only $48!! And I watched the installation video and it looks really simple! So if I do this, and get the new drive installed, will I still need to use disk utility to format the drive before running the Snow Leopard installer?

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