Currently Being ModeratedJul 24, 2013 3:04 PM (in response to RobShepperson)
Yes. Apple is good about making good on orders. Before you order again create a preview PDF of the book as described in iPhoto, Aperture: Previewing an order in iPhoto or Aperture and review the book for any errors. Keep the pdf file to compare with the printed copy when it arrives.
or call 1-800-MY-APPLE.
Currently Being ModeratedJul 24, 2013 3:08 PM (in response to RobShepperson)
Have a look at this page:
There are some items, however, that are ineligible for return, including:
- Opened software*
- Electronic Software Downloads
- Software Up-to-Date Program Products (software upgrades)
- Apple Store Gift Cards
- Apple Developer Connection Products (Membership and Technical Support)
- Apple Print Products
So you will have to proof, that the faulty, uneven colors are not caused by a a ppor quality of the photos you included. You will need the preview of your book.
See this page:
Apple wants you to be thrilled with your print product. If you are dissatisfied with an item and want to return it, we're here to help.
There are some situations that are beyond Apple's control. These include:
- Errors in user-customizable features
This includes cover color, cropping, enhancements, red-eye reduction and formatting, such as, but not limited to captions or page numbers.
- Errors in user-added text
Please preview any custom text carefully, and correct any mistakes prior to placing your order. Apple is unable to make text corrections to image files.
- Poor image quality due to low-resolution images
You may see a warning icon if you select a low-resolution image. Preview each page of your book, card or calendar for grainy or pixelated images. If an image is too small and appears pixelated, try inserting it into a smaller frame.
Currently Being ModeratedJul 24, 2013 3:17 PM (in response to Old Toad)
Opps, I posted the wrong link. I meant to post the one that Léonie included. However, Apple has been rather forgiving in providing another attempt at printing. I had to once and it was provided without a question after I described the problem. So definitely contact Apple, describe the issue and give it a go.
Currently Being ModeratedJul 25, 2013 11:08 AM (in response to RobShepperson)
OK. Thanks everyone. I'll give that a go.
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