nailsk02

Q: Brand new IMac screen has streaks that wont clean off

My brand new IMac's screen won't come clean. It looks as if their is a layer of cheep plastic over the glass. I have felt around the edges and can't find anything to peel off, so I'm wondering if I should take it back. Not sure what to do. Anyone else have this issue?

iMac, OS X Mountain Lion (10.8.4)

Posted on Jul 25, 2013 2:44 PM

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Q: Brand new IMac screen has streaks that wont clean off

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  • by Klaus1,

    Klaus1 Klaus1 Jul 25, 2013 2:55 PM in response to nailsk02
    Level 8 (48,831 points)
    Jul 25, 2013 2:55 PM in response to nailsk02

    Invoke the warranty - take it back.

  • by iCare,Helpful

    iCare iCare Jul 25, 2013 3:07 PM in response to nailsk02
    Level 4 (1,826 points)
    iLife
    Jul 25, 2013 3:07 PM in response to nailsk02

    New iMac's come with a film wrap that covers the entire glass display and which extend to the back of the aluminum enclosure. It's usually pulled so nice and tight at the factory that it may look like it belongs. Did you remove that plastic film when you purchased the system? Look at the back of the system and see if you can find the edge of the film. It should be fairly noticeable. The film also covers the intake vents on the bottom of the iMac so it's important to make sure you remove the plastic film if it's present.

     

    If the plastic film has already been removed then you may have some residue left behind from cleaning. If you have cleaned the display what kind of cleaning cloth did you use? The iMac cleaning instructions state that you should only use water to dampen a soft, lint free cloth.

     

    http://support.apple.com/kb/HT3226#desktops

    iMac

    When cleaning the outside of your iMac, first shut down your iMac and unplug the power cord along with other connected devices. Then use a damp, soft, lint-free cloth to clean the computer’s exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the computer. Do not use aerosol sprays, solvents, or abrasives that might damage the finish.

    To clean the display on your iMac, first shut down your iMac and unplug the power cord along with other connected devices. Next, dampen the cloth that came with your iMac—or another clean, soft, lint-free cloth—with water only, and then wipe the screen. Do not spray liquid directly on the screen.

  • by baltwo,Helpful

    baltwo baltwo Jul 25, 2013 3:34 PM in response to nailsk02
    Level 9 (62,256 points)
    Jul 25, 2013 3:34 PM in response to nailsk02

    Contact Apple's Express Lane. Do note that you have 14 days to return it, no questions asked. BTW, if you got the AppleCare Protection Plan for the machine and you're within 50 miles (80 KM) of an Apple repair station, you might be eligible for onsite repair since yours is a desktop machine (depends on where you're located).

  • by CJBarker,

    CJBarker CJBarker Jul 25, 2013 4:37 PM in response to nailsk02
    Level 1 (0 points)
    Jul 25, 2013 4:37 PM in response to nailsk02

    Take a suction cup and take the screen off. Clean other side of screen.

  • by baltwo,

    baltwo baltwo Jul 25, 2013 5:05 PM in response to CJBarker
    Level 9 (62,256 points)
    Jul 25, 2013 5:05 PM in response to CJBarker

    CJBarker wrote:

    Take a suction cup and take the screen off. Clean other side of screen.

    Bad advice to give a new machine owner. Might void the warranty and, besides, that's Apple's job to fix, not the owner.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jul 25, 2013 5:07 PM in response to baltwo
    Level 9 (53,710 points)
    Desktops
    Jul 25, 2013 5:07 PM in response to baltwo

    What do mean might, if the owner opens the iMac, the warranty is void and Apple will not support it at all.

     

    Allan

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jul 25, 2013 5:09 PM in response to CJBarker
    Level 9 (53,710 points)
    Desktops
    Jul 25, 2013 5:09 PM in response to CJBarker

    Extremely bad advice. You really should think before posting.

     

    This is your second post with the same bad information.

     

    Allan

  • by baltwo,

    baltwo baltwo Jul 25, 2013 5:26 PM in response to Allan Eckert
    Level 9 (62,256 points)
    Jul 25, 2013 5:26 PM in response to Allan Eckert

    I didn't have the warranty in front of me, but when Apple replaced the Seagate HD under warranty and at my place, I didn't notice or see anyway they'd be able to ascertain that it was ever opened, since they cut no stickers or anything else. That's why I stated might, because that's all I know.

  • by nailsk02,

    nailsk02 nailsk02 Jul 25, 2013 6:42 PM in response to nailsk02
    Level 1 (0 points)
    Jul 25, 2013 6:42 PM in response to nailsk02

    I removed all the obvious plastic when I unpackaged it. I didn't know if there was an additional plastic on the glass. It looks like maybe when some kind of coating was put on the screen, it left streaks.

     

    I'm within the 14 days so I think I'll return it. Thanks for the help.

  • by CJBarker,

    CJBarker CJBarker Jul 25, 2013 6:48 PM in response to Allan Eckert
    Level 1 (0 points)
    Jul 25, 2013 6:48 PM in response to Allan Eckert

    Sorry, my idiot 12 year old brother was messing with the Apple Forums. I shouldent stay logged on anymore..

  • by baltwo,

    baltwo baltwo Jul 25, 2013 6:53 PM in response to CJBarker
    Level 9 (62,256 points)
    Jul 25, 2013 6:53 PM in response to CJBarker

    You should log out of your user account completely, via the Apple menu, when you leave the computer. Your brother should have his own non-admin user account to play in.

  • by nailsk02,

    nailsk02 nailsk02 Jul 26, 2013 9:36 AM in response to nailsk02
    Level 1 (0 points)
    Jul 26, 2013 9:36 AM in response to nailsk02

    I really didn't want to take this back so I gave it one last try. With a micro fiber cloth, filtered water, and three different silk type lens clothes, I went at it. After about 30 minutes I think it has come clean. I hope this helps somebody later with the same issue. Thanks for the help.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Jul 26, 2013 11:18 AM in response to nailsk02
    Level 9 (57,623 points)
    Jul 26, 2013 11:18 AM in response to nailsk02

    As a new iMac owner myself, I found per Apple's instructions water did not remove the smudges.  In fact, water made more!  Since I wear glasses, I tried the eye glass cleaner they use at the ophthalmologist office.  Worked like a charm.  The name of the product I use is called Ultra Clarity which comes w/its own micro cloth.

     

    I spray the cloth (never spray directly on the screen) to wipe away the smudges.  I use the micro cloth that came w/my iMac to wipe off.

     

    I have not had any smudges since the first week I've had my 4 month old iMac.  I am not a screen toucher.  My iMac also came w/a hood which I place on it every evening and/or when not in use for a few days/weeks.

     

     

     

     

     

     

     

     

     

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  • by martinkingsley,

    martinkingsley martinkingsley Apr 10, 2014 7:32 PM in response to Baby Boomer (USofA)
    Level 1 (0 points)
    Apr 10, 2014 7:32 PM in response to Baby Boomer (USofA)

    Just posting here to say that after hitting my iMac glass with Windex, Ajax and a variety of other cleaning products, all of which did nothing to get the greasy streaks off my screen, spectacle cleaner (which I believe is a dilute solution of water and rubbing alcohol) worked miracles.

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