TS3899: iOS: Troubleshooting MailLearn about iOS: Troubleshooting Mail
Currently Being ModeratedJul 25, 2013 10:58 PM (in response to Travis3777)
What is the error that you get?
I suspect you haven't set up your outgoing mail server (SMTP) correctly.
- Find the SMTP settings for your email provider. This is usually available on their portal or just try a Google search.
- Navigate to Settings > Mail, Contacts, Calendars.
- Tap on the email account in the Accounts section.
- Tap Account in the window that opens.
- Tap SMTP in the Outgoing Mail Server section.
- If it already exists, select the SMTP server for your mail provider. Verify the settigns are correct or correct them then tap Done
- If the SMTP server does not exist, tap Add Server then enter the details.
Currently Being ModeratedJul 25, 2013 11:05 PM (in response to Alfred DeRose)
Thanks for the response. When I tap account for the second time, there is no Outgoing Mail Server section. It just has 3 blanks for email/password/description. Then a label called S/MIME, which currently listed as off because I dont know what that is.
Currently Being ModeratedJul 25, 2013 11:53 PM (in response to Travis3777)
This is from another user, who figured out how to get hotmail on an iPad to work. I tried it and it works. However, as the user points out, using the "other" option affects how quickly you receive new e-mail. Hopefully, hotmail or apple can figure the problem out.
I had this issue and this was what worked for me, I was using the "hotmail" option.
1. go to settings
2. go to mail, contacts, calendars
3.delete your email from device
4. click "add account"
5. there should be different account options, chose "other"
6. chose "add mail account" and do so
You should be able to send now, but you might want to check how it updates. Certain email options used "push" which lets you know you have a new email the moment you get it, much like a text message. "Other" only allows you to have "fetch" which updates every selected amount of mintues, and "Manual" which does exactly what it says.
7. It should return you to the mail, contacts, calendars page. Press "Fetch New Data"
8. there will be a list of when it will update your email. The less it updates, the easier it is on battery life. There is a manually option.
9. If you want to use the actually "Manual" Update schedule then press "Advance" then your account.
10. There you can chose "Fetch" (which I suggest if you use email a lot and there is a manual option there anyways) or "Manual"