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Q: Switched from DSL to cable modem. My Airport light won't turn green. Keeps blinking orange. No wireless now and can't connect to more than one computer! ?????

Switched from DSL to cable modem. My Airport light won't turn green. Keeps blinking orange. No wireless now and can't connect to more than one computer! ?????

Posted on Jul 26, 2013 2:14 PM

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Q: Switched from DSL to cable modem. My Airport light won't turn green. Keeps blinking orange. No wireless now and can't connect to m ... more

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  • by Bob Timmons,

    Bob Timmons Bob Timmons Jul 26, 2013 2:30 PM in response to SMGPhotography
    Level 10 (105,268 points)
    Wireless
    Jul 26, 2013 2:30 PM in response to SMGPhotography

    Sorry, our crystal ball is broken....we cannot see your network....so we must ask for your help.

     

    Which version of AirPort Utility do you have on your Mac/PC?

     

    If you do not know, open AirPort Utility and click on the AirPort Utility menu in the upper left corner of the screen. Click About AirPort Utility and post back with the version number that you see there.

     

     

    Screen Shot 2013-07-26 at 4.23.26 PM.png

     

     

    What is the make and model number of the modem?

     

    Did you reset the AirPort Exteme back to factory default settings before you connected the new modem?

  • by SMGPhotography,

    SMGPhotography SMGPhotography Jul 26, 2013 3:00 PM in response to Bob Timmons
    Level 1 (4 points)
    Notebooks
    Jul 26, 2013 3:00 PM in response to Bob Timmons

    Hi Bob. The version, as written in "About Airport Utility" is Version 5.6.1 (561.3).

     

    The cable modem is an Arris TM822.

     

    If you mean did I push the small button in the back of the Airport to reset it, yes ... but I did that after the fact, ie I did it after I saw the light wasn't turning green.

     

    Thanks.

     

    - Steve

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jul 26, 2013 3:19 PM in response to SMGPhotography
    Level 10 (105,268 points)
    Wireless
    Jul 26, 2013 3:19 PM in response to SMGPhotography

    Thanks for the info. I am not familiar with this modem but will try to locate and download the manual.

     

    So, the one computer that is connected now is connected directly to the modem?......or......is it connected to one of the LAN <-> ports on the AirPort Extreme...which in turn is connected to the modem?

  • by SMGPhotography,Helpful

    SMGPhotography SMGPhotography Jul 26, 2013 8:36 PM in response to Bob Timmons
    Level 1 (4 points)
    Notebooks
    Jul 26, 2013 8:36 PM in response to Bob Timmons

    The computer I'm using right now is connected to a LAN port on the Extreme. It works fine that way and works fine when connected directly to the modem ... naturally. The Extreme's light continues to blink orange when I'm connected to the Net.

     

    My wife's computer however ... an older Mac Mini without a wireless card ... works ok when connected to the modem but does NOT work when connected to a LAN port! ... even if I use the same cable I'm using with my machine. Go figure.

     

    Appreciate your help.

     

    - Steve

  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Jul 27, 2013 5:51 AM in response to SMGPhotography
    Level 10 (105,268 points)
    Wireless
    Jul 27, 2013 5:51 AM in response to SMGPhotography

    Hmmmm.

     

    If you reset the AirPort Extreme by holding in the reset button for 9-10 seconds and then releasing, the AirPort should be back in default settings which would allow mutliple computers to connect to the LAN ports on the AirPort.

     

    Power off the cable modem for now and leave it off at least 15 minutes.

     

    With the AirPort Extreme still powered on, hold in the rest button on the back for 9-10 seconds and release. Allow a full minute for the AirPort Extreme to restart to a slow, blinking abmer light.

     

    Then, power off the AirPort Extreme.

     

    Check to make sure that the Ethernet cable from the modem is connected to the WAN "O" port on the AirPort Extreme.

     

    After the modem has been powered off for at least 15 minutes, power it up and let it run for 5 minutes by itself.

     

    Now, power up the AirPort Exteme and let it run for 2-3 minutes

     

    Open Macintosh HD > Applications > Utilities > AirPort Utility

     

    Connect an Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Express

     

    Click on the AirPort Exteme, then click Continue to follow the guided setup tp configure the AirPort Extreme.  You can use the same wireless network name, password, etc that you used before, or set up a new name and password, etc.

  • by SMGPhotography,Solvedanswer

    SMGPhotography SMGPhotography Jul 31, 2013 9:09 AM in response to Bob Timmons
    Level 1 (4 points)
    Notebooks
    Jul 31, 2013 9:09 AM in response to Bob Timmons

    Bob: sorry to take so long getting back to you.  I've been on a trip.

     

    Thank you for your help.  It all worked.  What I'd been doing beforehand to reset Airport was to merely press the rear button for an instant.  I didn't hold it in for 10 seconds or so.  But once I did and followed the rest of your guidance, my desktop machine was able to scan and locate the Airport Extreme and everything went fine from that point on.

     

    Thanks again.  Really appreciate your taking the time.

     

    - Steve

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jul 31, 2013 10:13 AM in response to SMGPhotography
    Level 10 (105,268 points)
    Wireless
    Jul 31, 2013 10:13 AM in response to SMGPhotography

    Thanks for posting back. Glad that you got things working with the correct type of Hard Reset.

  • by ThisisSuzy,

    ThisisSuzy ThisisSuzy Jul 31, 2013 2:20 PM in response to Bob Timmons
    Level 1 (0 points)
    Jul 31, 2013 2:20 PM in response to Bob Timmons

    I came here to post about the same problem with a different cable modem.  Your instructions helped me and everything is working now. I was connecting things in a different order and my AirPort Extreme wasn't happy about that.  Just wanted to say thank you!  Your post saved me a lot of time and frustration.  May your day be fantastic and wonderful!

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jul 31, 2013 2:23 PM in response to ThisisSuzy
    Level 10 (105,268 points)
    Wireless
    Jul 31, 2013 2:23 PM in response to ThisisSuzy

    Good news! Thanks for posting!