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How do you fix the iPhone 5 slow Wifi problem?

8726 Views 14 Replies Latest reply: Aug 13, 2013 5:50 PM by sodeli RSS
David Hard Level 1 Level 1 (95 points)
Currently Being Moderated
May 2, 2013 1:25 PM

Is there any one solution that fixes this???? There are a ton of posts on here about the iPhone5 Wifi problem and there are equaly as many so called "solutions". Has anyone figured out WHY this is an issue with the 5 and why Apple has done nothing to fix it? AT&T is now threatening to throttle my data usage (even though I have an unlimited plan) But I only use my data connection because using wifi on iPhone 5 is unbelievably slow.

Please. If you know of a REAL solution (no, I do not want to turn of LTE) please let me know. I'm getting nowhere by just searching the discussions.

  • modular747 Level 6 Level 6 (15,675 points)
    Currently Being Moderated
    May 2, 2013 1:28 PM (in response to David Hard)

    There is no such problem, and therefore no "solution."  The only thing claimed was that downloads from the App Store (and only the App Store) were slow and "responded" to a random and irrational set of recommendations that in fact were coincidence. 

  • modular747 Level 6 Level 6 (15,675 points)
    Currently Being Moderated
    May 2, 2013 1:37 PM (in response to David Hard)

    Define "a lot of people" in the context of  >50 million.  If you do a thorough search, there are no more than any other model or brand.  If you actually read the posts, 90% of them are clueless about WiFi networks and how to troubleshoot them. 

  • modular747 Level 6 Level 6 (15,675 points)
    Currently Being Moderated
    May 2, 2013 2:04 PM (in response to David Hard)

    Since you can't muster the initiative to describe your specific problem, lots of luck getting help.  OTOH, no shortage of sense of entitlement for you.

  • modular747 Level 6 Level 6 (15,675 points)
    Currently Being Moderated
    May 2, 2013 2:46 PM (in response to David Hard)

    No, your mistake is thinking anyone could help you without describing the specific details of your problem and situation and instead making only a vague reference to a nonexistent bug, demanding for a solution and whining about Apple.

  • modular747 Level 6 Level 6 (15,675 points)
    Currently Being Moderated
    May 2, 2013 4:32 PM (in response to David Hard)

    Without more info such as whether this occurs on multiple networks, public or private, whether and how you measured speed, whether you tested other devices on the same networks, what WiFi signal strength, what troubleshooting steps you've already done - it's hard to even start helping. 

     

    I suggest you start with this support article:

     

    iOS: Troubleshooting Wi-Fi networks and connections

  • modular747 Level 6 Level 6 (15,675 points)
    Currently Being Moderated
    May 2, 2013 5:33 PM (in response to David Hard)

    It appears there is a problem in your phone if WiFi is agonizingly slow with all networks.  The steps you took so far with forgetting networks and resetting network settings were a good start.

     

    Try the following steps, as needed:

     

    1. Reset phone (no data loss): Press both home and power buttons for at least 10 seconds, releasing wihen the Apple logo appears. This probably won't help but worth a shot.

     

    2. Restore phone in iTunes using a backup

     

    3. Restore in iTunes as new, without using a backup.  See support article::

     

    iTunes: Restoring iOS software

     

    If restoring as new doesn't help, there is a hardware problem that needs warranty service (replacement) from Apple.

  • TonyMario Calculating status...
    Currently Being Moderated
    Jul 26, 2013 4:05 PM (in response to modular747)

    There is defintely an issue with the iPhone 5 and wifi that is causing my iPhone to run at 10% of the actual speed available. I have experience troubleshooting corporate networks in London for a major computer manufacturer and reading this artilce is not contructive to the (obviously many) Apple customers that are seeking a resolution to this issue.

     

    My issues started in the Apple Store where I purchased the iPhone 5. It took a long time to restore the contents of my iPhone 4, to the surprise of Apple staff assisting. I had to complete the restore at home and thought it was just a lot of data.

     

    However, for some time I have had issues playing youtube and noted that a lot of my iTunes music was corrupted. My service provider today proved that the Wifi speed was around 7mb and yet my iPhone 5 only gets 0.6mb. The iPhone 4 and Ipad have no issues and show a speed of around 7mb, with all devices running iOS 6.1.3 or above.

     

    It is fairly safe to say that reading the many posts on IPhone 5 and wifi, its behaviour is not normal for a consumer device that should work out of the box and by non technical people. So why is it that somone who reports an issue to the Apple community gets grief rather than constructive help ?

     

    Constructive advice would be appreciated, and I am sure would be helpful to Apple and its customers to get issues such as this resolved. I am fed up of hunting through these posts to just see very little advice and collaboration into getting a solution.

     

    It is interesting to know that the problem is solved when more that 1 download is being undertaken and you get download speeds 10 times faster.

     

     

    regards

    Tony

     

     


     

     

  • sodeli Calculating status...
    Currently Being Moderated
    Aug 13, 2013 5:50 PM (in response to TonyMario)

    well i got the same problem ! having slow wifi internet while my imac and ipad have no problems the iphone 5 goes very slowly ! i tried the above solutions ! also this iphone is new one because  is replaced by the warranty as my old one had battery problems lasting only 2 hours ( this one last 3-4 ) i really don't know why iphone 5 have this stupid problems and no solutions from have been there ! at least i want the wifi to be fixed

    iPhone 5, iOS 6.1.4

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