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"Other" data (iPhone) - How do I remove this junk?

1179828 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • TwistedByDesign Level 1 Level 1 (0 points)

    Well, the others are still around, although we've pinned it down to iMessage attachments. Therefor, we're starting with a campaign to make pupils aware. We're putting our hopes in iOS 7 and keep testing apps like this in the mean time.


    Our school system is different from yours and the UK's. I guess it's easier to describe with ages: we've got 6 years between ages 12 and 18.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Life would be simple if you could just delete all your iMessages on your iDevice and they would be gone...message and attachments.  Unfortunately, this forum has shown that too often that is not the case.  Thus the need for these third party apps to get at the hidden SMS messages and attachments that many thought they deleted but mysteriously are still residing on the iDevice.


    I'll let you know if my version of iBackupBot still works after 7 days.


    Yes, let's hope that iOS 7 has put some clever thought into this. 

  • shai.hulud000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 21, 2013 12:43 PM (in response to Mr. Luigi)

    I thought I read somewhere that the problem with iMessage attachments was corrected with iOS 6.1
    If you've had things on there from before then and continue to restore from a backup that has the old attachment cache saved in it then the cache itself is never cleared of the old files or partial files.
    All of the "Other" data  in the cache on my phone was from last summer. Nothing newer was in the cache that wasn't in an existing message.


    I've adapted the habit of saving and deleting pictures or videos I've gotten or sent in messages (deleteing the single Media message out of iMessage and keeping the text and conversation). 



    The trial version I have of iBackupBot doesn't have a time limit on it that I've seen. I can still use it now on my 8th day.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Thanks shai.hulud000!


    I'll have to check the dates to confirm.  I am very anal about deleting iMessages ASAP on my iPhone.  Have always been that way.  So, I have not had the "other" problem with iMessages on my iPhone.


    But, because deleting iMessages on one iDevice does not delete them from any other iDevice sometimes I would have these iMessages pile up on my other iDevices and my Mac as I don't often use them for iMessage activity. (Still not sure why Apple does this.  The devices are synced.  If I am done with an iMessage, and have deleted it on one device...I'M DONE with it!  I really don't want multiple copies hanging around on other devices.  Anyway, that's me.)


    That's good news abouty iBackupBot.  Although, they may still get you and me!  So, I think I will give the application a whirl relatively soon to see what it does.  7 days may just be a ballpark estimate.  It's hard to believe they will forget about the $35 we haven't paid them!

  • MarcusFromCH Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 21, 2013 2:21 PM (in response to Mr. Luigi)

    Hello to you all.

    I have tried a couple if not all of the suggested solutions. I have tried iFunBox and PhoneClean and while I do find large files and I am able to remove them, ie from iMessages .... I still have the the problem with Other. I admit that compared to others here on the forum, my Other is still relatively small but it keeps growing, despite deleting items that should free up space. The funny thing is that I do get more free space on the phone but Others still keeps growing, As I only have a 16GB phone the now 2,3 GB of Other to bother me. For sure I do not want to reset my iPhone and any help is appreciated.


    I have downloaded iBackupBot and I am not sure if I understand what needs to be done. Will I still have to delete the files I believe cause the growing Other from the iPhone manually?


    Thank you.

  • mdntdlt8 Calculating status...

    Someone please correct me if I'm wrong, but isn't the "Other" part of the progams and things the run the Ipod, Iphone, ect.. This is what I thought it was because everytime I update these item the Other grows.

  • Kev Panton Calculating status...
    Currently Being Moderated
    Jul 27, 2013 5:27 AM (in response to Douggie70)

    That was a "D'Oh!" moment for me after reading this. I've just returned from a month in the US, where I was using downloaded maps for a all the states I was travelling through (18+), and it never occured to me to think of that until I read this post.

    Just call me "Homer"

  • bballplyr135 Calculating status...

    I have 9.5 GB of do I fix it?

  • bballplyr135 Level 1 Level 1 (0 points)

    Does this mean that you lost everything on your phone?

  • lost100 Level 1 Level 1 (0 points)

    This worked for me:


    1. Erase all text messages from the phone (you have to do that 1 conversation at a time)


    2. Follow the instructions here:




    If your problem, like mine, was many thousands of SMS picture messages with the pitures stored in other - this will solve it.

  • jsoque Calculating status...
    Currently Being Moderated
    Jul 29, 2013 1:20 PM (in response to lost100)

    Great Info Guys and Gals!


    On my iP 4, I had almost 12.7 GB of 'Other' material, and very few photos, videos, and just a few notes.


    Reading that these take up loads of data space on texts, and emails, I began to delete the oldest ones, from 2011, and early 2012.  It is now July 2013 and if I haven't texted them since mid summer 2012, then we probably communicated some other way. 


    Anyway, I deleted old texts, and old emails and left my 'sync' floating in another window. 

    I re-sync'd each time after deleting non wanted stuff.  After 3 or so go 'rounds of deleting,

    which only took 2 mins, I created another 8 GB of storage space on my 13 GB phone!


    In addition, those mass text messages, group text messages that pushed photos around to 5 or 10 other text recipients had gobs of storage used up on the phone, bc of the number of parties involved. 

    So, I got rid of all of those as well.


    Thanks for the great advice.


    on Long Island

  • Ruadh2 Level 1 Level 1 (0 points)



    I presume you're referring to the solution posted by Encrypted11 at the head of this forum to do a full reset and not recover backups.  This would definitely work, and Encrypted11 seems to have done this becuase the excess data comes back with the backup recovery.  However, as you say, you lose all your stuff.  The iBackupBot solution that Lost100 links to above only costs you the SMS message attachments, and so is a far superior solution. 


    However, there is another cause of excess "Other" - duplicated Voice Memos.  So, if the SMS attachments solution doesn't work, or it does work but you still have significant "Other", try this one from Stephen Fleming (Mr. Luigi has some good supplementary information on this method in subsequent posts).  You don't need to delete your Voice Memos (I've got some recordings of family which I want to retain), but with iFunbox you can delete all the duplicates which some system bug creates.  The duplicates will grow back if you retain the Voice Memos. I've now got six duplicates for each file in the few weeks since I cleaned up, but since I need the files, and can now manage the duplicates, I can live with this. 

  • serjoe22 Calculating status...

    i found the best solution for this problem , you need to

    download ifunbox software , then explore your iphone with the program looking for recorder files and movie , picters , when you see files that you erraised on your phone long time ago in folders inside the iphone they still there and "other" this is those files , just copy them to your cp and then remove from iphone using the ifunbox , you also can see picters twise , same picters different folders just delet them also , after it you will see your "other" storage will be around 1G , i did it it works i hade 5.5 G "other" , after this staps i have now 560M of "other" storage

    i hope it helped.

  • Robh5791 Level 1 Level 1 (5 points)

    I have a basic knowledge of the file system in iDevices and found that for those of us that are uncomfortable with filtering into the file system in iFunBox find it intimidating. That being said, I just used the Phone Clean app and it was simple to use without much inpout from myself. I figured I would add the fact that it is easier for those that do not want to posibly erase something they may need later. Just adding a post for those less tech savvy among us.

  • serjoe22 Level 1 Level 1 (0 points)

    yess of cores , i forgot to add to my post , phone clean app doesnt rocognize the junk and can delete only the the small peace of junk files stored on iphone , thats the reason why i kept looking for another solution , because after i used this app it sugested to clean junk that takes 1.3 G of 5.5G "OTHER" after using ifunbox the "other" is 560m what makes alot of free space ,

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