Q: Why is the Apple Mac Developer portal down, and for how long?

igmackenzie wrote:

 

etresoft wrote:

 

Surely you aren't suggesting you installed the beta on your personal device? Why would anyone do that? Those things are expensive.

IMO, exactly for that reason.  Small devs cannot affford to have multiple iPhones/iPods lying around, and anyway, using the beta in every day use, is the only way of really testing it and reporting issues. 

Just my opinion.

I like what you said here, and happy that others realise there are Devs out there like me, that cant afford more than 1 of each. Ive asked my wife to add her iPad to my Developement Devices, but she said not until they bring out hopefully a much stabler Beta4 as my iPad Mini, well yea, its not the best at the moment.

I wish i could buy a new device everytime one comes out, but i cant.

Living on a Pesion, Retired from the Military from 2 tours in that war, i took to teaching myself C, then Obj-C so if i get my App out in the 2nd Q next year, i make a dime or two.

Im happy enough with using my everyday device, as i have a backup Phone, and still a MBP to use.

So in essence, dont forget about us 1Dev teams. We are trying our best to keep up with the big boys

Same problem .... being prompted to review new agreement but that page is dead "....back soon...."

10 days and counting of impact on my enterprise users. I'm not a happy customer. Local Apple contacts for enterprise have all gone to ground here in Europe

At least I know I'm not alone on this 'review license' problem.

We're both in very bad luck. As the service is back for most users, it is still completely dead for us who have yet to agree to this new 'license agreement'.

I simply hope beyond all hope that it doesn't take them another 10 days to bring these legal documents back online. I'm beginning to pull my hair out in frustration at this point.

I'm having this problem too.  I'd last used the develper site just over a month ago (6/22/13) and wasn't prompted then about a new license.  Now I've got a couple new testing volunteers I can't set up to use my app.

I tried the earlier suggestion from K T about going through iTunes Connect/Contracts, Tax & Banking.  That does also prompt about the new license, but it just provides a link to the "Member center".  That link just goes to the same maintenance outage message as I get clicking on Certificates, Identifiers & Profiles.

I see many apps with weird descriptions in the itunes store.... maybe a hacker has access to developers accounts ????

I´m Afraid so !!!!!

I have the exact same problem as Chester20. I have spent all day on it and it is driving me crazy. I went to iTunes Connect/Contracts, Tax & Banking but I couldn't find anything to help. This is very frustrating.

Did you use the link provided at the outage update/warning screen, yet?

If you have any other concerns about your account, please contact us.

I just sent off an email to that account because I can't find this updated license agreement anywhere.

I just received a automatically generated response telling me that they will not be in until Mon. Oh well.

Hi Baldwink,

Thanks for replying to me, we have the same issue right now.

I believe there is really no solution for our license agreement dilemma until the page displaying that license comes back online. In the meantime, the only solution we can do is... arrghh... wait some more.

I'm spending my time coding a new application. I very frustrated as my first app might take a month before approval. Both of us will be at the very end of a long review line because of this 'license agreement' delay.

My patience is almost dry. hehe.

By "Monday" do you mean the license agreement page will be online by monday or will the staff that will assist come back to work on monday?

I can't believe apple people are taking the weekend off when their website and business is practically half-dead.

I think it's safe to say that the 9 day portal shutdown presented absolutely no revenue-based downside for Apple.

The only problem they could have faced was dealt with handily by extending any expiring distribution profiles. These expirations could have reduced the number of apps for sale by as much as 2.5 percent.

Apple allowed that  any feelings you are having right now are the result of the "significant inconvenience" for which they have already apologized. Apple is large, however, and feels things less keenly than you or I.

You'll see it straightened out. You've dealt with worse. Just not this weekend :-(.

Yeah you're right man this whole hacking episode made no financial loss for apple whatsoever.

All of the inconvenience were shouldered by us coders. Apple didn't lose money, and will not lose money, because of this incident.

Also since expiring apps weren't pulled, veteran app makers weren't too harmed either.

But for those of us who signed up just two months ago, like me, and made our very first app with all our energy and enthusiasm... this can be very frustrating.

I do hope it's straightened out soon. I know it takes some time... but a part of me feels that taking 10+ days to fix a simple website that isn't even consumer-related is apple's way of saying were not important and not a priority.

Just sayin'

And don't get me wrong though, I love apple, but if this happened to the iTunes store the site will be back up in just 3 hours even if it was a more intense hack attempt.

10+ days have already shuttered some coders. Some small companies making apps may have shed employees because of this. I personally believe it doesn't take 10+ days to even create the developer website from scratch.

But they are their own company. If they choose to take 10 days to rebuild then we will all have to respect that. But what I find to be wrong on their part is that they keep us in the black too much. Even on day 1 they posted "Be back soon." without any hint on whether "soon" meant 2 hours or 2 months. Apple's time is not the only thing that is important. The time of small app-making companies are equally important, and independent app makers. If they could have been honest in saying it could take 5+ days then people like me wouldn't be checking on their website every 3 hours and getting disappointed more than 5 times a day.

If they had told the truth I could have gone on a more productive activity for 10 days instead of being glued to my chair checking their website every now and then. From what they did, it's clear they believe their time to be more valuable than ours.

We are customers too. We don't use their site for free to deserve this treatment. If it takes them 100 days to fix their website then I would understand completely if only they could tell me that in a professional way instead of 1-liner paragraphs that are vague and misleading in nature.

What gets me even more frustrated now is that they said their "certificates" are back online. But it isn't. I am blocked by a legal "license review" page which i must agree to before going to certificates. That agreement page is still offline.

They should not have said certificates are back online when it isn't. Or they could have brought that single "license page" up together with the certificates knowing it will block access to us anyway.

I appreciate apple's usual frankness and concise approach. But for an incident like this such lack of detail and transparency is inappropriate and destructive. Apple clearly has no game plan on incidents where its absolute control is momentarily challenged.

>We are customers too

No, we're not, sorry. There is no customer relationship involved. We are contracted suppliers. Read your Developer Agreement....the word 'customer' is used to reference our customers that download our apps from the store, not our relationship with Apple.

And the sooner you realign your expectations about the relationship, the sooner you'll benefit from it. Devs need Apple...not the other way around.