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TS1702: iOS: An app you installed unexpectedly quits, stops responding, or won’t open

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TS1702 App Store updates blank

42245 Views 345 Replies Latest reply: Sep 14, 2013 1:43 PM by azjimbo RSS
  • StabbingRobot Calculating status...
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    Jul 26, 2013 11:03 PM (in response to I am a duck)

    I'm having the same issue. It's pretty clear something is going wrong server-side. Apple will of course never admit that, but I hope they at least get it fixed sooner rather than later.

  • Ultimawen Calculating status...
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    Jul 27, 2013 4:13 AM (in response to I am a duck)

    Same problem for my iPad2 iOS6.1.2 wish it could be solve soon!

  • MWW7 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 27, 2013 4:16 AM (in response to StabbingRobot)

    Add another user.  Thought I was losing my marbles as well.  Have tried all the suggestions but still the update screen is blank with the App Store icon indicating updates available.  All the other functions seem to work except updates.  iPad 4 with iOS 6.1.3 installed.   At least I feel slightly better in that its not just my iPad doing it...

  • Shoocart Calculating status...
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    Jul 27, 2013 4:44 AM (in response to I am a duck)

    I am having the same problem with my App Store updates and have not ever had this problem. Have tried the suggestions, but still have a blank App Store update tab.

  • Juanplanner Calculating status...
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    Jul 27, 2013 5:00 AM (in response to I am a duck)

    -Went to App Store

    -Went to purchased

    -Started with [ipad] in the upper left and went through each letter to update any apps that said "update"

    -Switched to [iphone] in the upper left and went through each letter to update any apps that said "update"

    *****You have to select each letter otherwise you are on the most recent app option on the left and you won't see all available updates*****

    Finally!!!!!!!!!!!!!!!!

  • JetEngr19 Calculating status...
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    Jul 27, 2013 5:02 AM (in response to I am a duck)

    I started having this problem as well in my iPad 3. I tried all of the suggestions and did not have any luck getting my update screen to work.

  • Biogoddess76 Calculating status...
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    Jul 27, 2013 5:16 AM (in response to Juanplanner)

    I was able to see 2 updates (out of the 4 badge notifications showing) using Juanplanner's method. So the I was able to get a partial fix but it's not a complete fix; I still have 2 update notifications that aren't showing up with Juanplanner's method or on the update tab. To me, the bigger issue is that we should not need to use a workaround for something that, up until a few days ago, was working fine.

  • JSR1950 Calculating status...
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    Jul 27, 2013 5:19 AM (in response to I am a duck)

    I think it is time to start posting this problem to other web sites...  If this many folks are having the problem then Apple needs to get some external pressure to speak up and get things resolved.  To a point I understand trying to find work-arounds but the fact remains a standard function on the iPad does not work... period.

  • jag260706 Calculating status...
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    Jul 27, 2013 5:27 AM (in response to I am a duck)

    I am having the same issue on my iPad 3. Not happening on my iPhone 5 though. Apple is really ******* me off lately with the lack of urgency they have for code defects. iTunes Match still changes explicit songs to edited versions and they still haven't fixed that and it's been going on for a year now. Also, the keyboard shortcuts only work 50% of the time and its so frustrating. It defeats the purpose.

  • dtwaldo1 Calculating status...
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    Jul 27, 2013 5:35 AM (in response to I am a duck)

    I also tried Juanplanner's suggestion and I still have the problem.  A final fix from Apple is what we need. 

  • jwechsler Calculating status...
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    Jul 27, 2013 5:50 AM (in response to I am a duck)

    This is also happening to me and is clearly an issue on the iTunes Server side.  I have decided to ignore it for a week and see if Apple fixes it on their end.  Like many of you, none of the solutions posted made any difference.  I may call Applecare on Monday and at least start nudging the phone metrics on this issue :)

  • DC Wawrzyniak Level 1 Level 1 (0 points)
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    Jul 27, 2013 6:07 AM (in response to I am a duck)

    I'm having same issues on 4th Gen iPad.  I first noticed last night, but hadn't used my iPad in a few days, so it might have started sooner.  I used the workaround of going through Purchased tab, but like someone said, this is ridiculous that a standard functionality is not working and not being fixed.

  • winbfm Calculating status...
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    Jul 27, 2013 6:13 AM (in response to I am a duck)

    I wonder if Apple is testing the automatic update function in IOS 7. Would that affect iPads running the current IOS?

  • Uisillini Calculating status...
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    Jul 27, 2013 6:16 AM (in response to Juanplanner)

    Tried your instructions and....IT WORKED. Pretty tedious, but it got rid of of the annoying red # indicating updates. Probably won't last, but give it a try!

  • Reasonator Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jul 27, 2013 6:22 AM (in response to I am a duck)

    Here is a work around to get your apps updated:

     

    1. Open App Store

    2. Select Purchased

    3. Tap on the A at the left to start with all purchased apps with the letter A

    4. Scroll down through purchased "A" apps and look for UPDATE next to the app instead of OPEN.

    5. Continue through alphabet until you've found all apps to be updated.

     

    NOTE: When you open the Purchased tab in the App Store, the default view is Recent purchases, that is why not all your purchased apps show up initially.

     

    Hope this helps!?!?

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