HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

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Cedarhill
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Q: I ordered a video from I tunes - I was billed twice - and the movie will not play

I ordered a video from I tunes - I was billed twice and the movie will not play ---How do I get my money back for the overcharge and how do I get the movie to play

Posted on Jul 27, 2013 1:02 PM

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Cedarhill

Q: I ordered a video from I tunes - I was billed twice - and the movie will not play

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  • by sterling r,

    sterling r sterling r Jul 30, 2013 7:38 AM in response to Cedarhill
    Community Specialists
    Jul 30, 2013 7:38 AM in response to Cedarhill

    Hello Cedarhill,

     

    I would recommend reaching out to the iTunes Support staff with the article:

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/ht1933

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    All the very best,

    Sterling