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Safari quits when I open you tube.

447 Views 9 Replies Latest reply: Jul 28, 2013 11:50 AM by GCqb12 RSS
GCqb12 Calculating status...
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Apr 28, 2013 4:09 PM

Safari quits when I open you tube.  I uninstalled then reinstalled flash player, but no change as suggested in 2010 Archived discussion.  No problem when I use Firefox to open You Tube

iMac (24-inch Early 2009), Mac OS X (10.7.4)
  • Linc Davis Level 10 Level 10 (107,390 points)
    Currently Being Moderated
    Apr 28, 2013 9:07 PM (in response to GCqb12)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Carolyn Samit Level 10 Level 10 (84,015 points)
    Currently Being Moderated
    Jul 27, 2013 12:49 PM (in response to GCqb12)

    Maybe an incompatible extension...

     

    Hopefully you can try this before Safari crahes ..

     

    Go to the Safari menu bar, click Safari > Preferences then select the Extensions tab.

     

    If there are any installed, switch to OFF, quit and relaunch Safari and try YouTube.

     

    If it doesn't crash, uninsatll one extension at a time, quit and relaunch Safari, try YouTube to test.

     

     

    Also, if you have installed the DivX software  (web player and converter), that can cause Safari to crash when viewing YouTube content.

     

    Check your Applications folder.

  • Carolyn Samit Level 10 Level 10 (84,015 points)
    Currently Being Moderated
    Jul 27, 2013 4:23 PM (in response to GCqb12)

    From my last post... you don't have DivX software installed?  It's not an extension.

  • Linc Davis Level 10 Level 10 (107,390 points)
    Currently Being Moderated
    Jul 28, 2013 6:48 AM (in response to GCqb12)

    From the Safari menu bar, select

      

    Safari Reset Safari...

     

    In the window that opens, check the boxes marked Clear History and Remove All Website Data and uncheck all other boxes. Then click Reset. This action will clear your browsing history and all cookies. If you don't want that to happen, skip this step, but then the crashing issue may not be resolved.

     

    Next, from the menu bar, select

      

     ▹ System Preferences ▹ Flash Player Advanced

      

    and click Delete All. This action will clear all your Flash settings, so if there are any you want to recreate, make a note of them first. Close the System Preferences window. Test.

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