HT204407: Get help using Find My Friends
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Helpful answers
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Jul 30, 2013 6:55 AM in response to Goinggreekby Goinggreek,Cracked it , on find my friends , my wife's phone was showing two iPhones , the old one and the new one. Old one was selected, corrected to new phone all okay immediately.
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Aug 12, 2013 10:54 AM in response to Goinggreekby poci,Hi,
Sorry to ask... But could you explain what you mean with what you did to fix it??
I have got the same problem, after my wife upgraded from iphone 4 to iphone 5 last week, but still same number...
She can see me, I have checked all settings on Locations, My Friends app, etc..., but still nothing. I deleted/erased the old phone (as thought that it might still be trying to find that one), deleted her from my Followers/following and we both accepted new requests... Still nothing...
I am just not sure what you mean where you selected the old one, etc... on your own phone, on hers??
On mine, it just shows her account/user with both the phone number and email address...
Is this an iCloud issue after upgrading?? still trying to find old phone as number same?? (you would think that after erasing/resetting to factory old one, removing SIM, and reactivating following/follower on new phone, it would work...
Thanks for your help
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Aug 13, 2013 12:24 PM in response to pociby Goinggreek,We made the changes to my wifes new phone in "Find My friends App", open the app, if you go to "Me" at the bottom you will then be able to see "account" at the top right, open this and then look at active devices. My wife had two Iphones with the same name and it was the old one that remained selected but as this was dead it was not showing up , We changed it to the other iphone listed and hey presto it now shows her location. I hope this works for you.
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Aug 13, 2013 12:36 PM in response to Goinggreekby Goinggreek,PS my wife put her existing micro sim card into the iphone 5 so the telephone number does stay the same but what is probably more impoertant is the IMEI number which is specific to the phone unit, a bit like an Ip address is specific to a computer. The phone will no doubt be tracked on the cellular network via this number and can be controlled or cut off from the system by the phone companies , important when you lose or have the phone stolen. keep a note of this number handy so that you are able to react to minimise any loss or misuse by others.