Currently Being ModeratedJul 29, 2013 5:26 PM (in response to Nate.Apple.Genius)
Currently Being ModeratedJul 29, 2013 5:51 PM (in response to nbar)
Appreciate the response:
Im using a Toshiba 50L5200U model TV.
I found the following in my TV manual:
HDMI Compliant - Type A
This seems to tell me it IS HDCP compliant.
Additional note: The Audo (optical) works saying "welcome to Apple TV etc etc"..
Just not picture visible.
Currently Being ModeratedJul 29, 2013 6:07 PM (in response to Nate.Apple.Genius)
You tried difference HDMI cables, different HDMI ports, cycled the ATV, confirmed optical audio output works. Do you have another HDTV to plug in and test? If ATV video fails to appear in this case, I would say that this would confirm the Apple TV HDMI output is broken given the extensive troubleshooting you have already performed. In my opinion, this would completely isolate the diagnosis as ATV malfunction. Did you purchase it via Apple or Third party? Apple will replace the device within 14 days no questions asked, or service it within one year. If third party, contact them regarding your coverage.
How long is my Apple TV covered by Apple’s warranty?
Apple's Limited Warranty for Apple TV covers your Apple TV for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").